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In this episode, Richard Kerr from Bilt shares insights into the company's evolving role in the loyalty and neighborhood ecosystem, the strategic moves in travel and loyalty programs, and the future of premium travel and technology integration.
Key Points From This Episode:
00:00 Introduction and Guest Introduction
01:52 Bilt's Evolution and Strategic Focus
04:12 The Bilt Ecosystem and Neighborhood Marketplace
06:56 Loyalty Program Resources and Industry Scale
09:49 The Future of Premium Travel and Aircraft Innovations
15:03 Data Use and Privacy in Bilt's Platform
20:03 The Role of Mistakes and Fast Innovation Culture
24:50 Industry Trends and Loyalty Program Strategies
30:04 The Next Phase of Bilt and Industry Outlook
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Key Topics for Episode Discussion Post:
Keywords
loyalty programs, Bilt ecosystem, travel hacking, miles and points, premium travel, loyalty partnerships, data use, travel innovation, airline alliances, hotel loyalty
Trevor and Tom recap a multi-country, multi-generational family trip built around Trevor’s youngest nephew’s “once in a lifetime” journey. The episode covers Japan, Thailand, Italy and a quick stop in Toronto, with a strong mix of award travel, food, and cultural sightseeing.
We talk through some of the challenges of coordinating such a trip, how we called a few audibles, and pushed ourselves to see things that we hadn’t experienced before. This one is less a polished travel guide than a real trip log with practical lessons, standout hotels, a few booking wins, and some honest misses. If you care about premium cabin value, family award travel, and what actually works on a fast-moving round-the-world itinerary, there’s a lot here.
Key Points From This Episode:
03:01 - How the Japan itinerary came together after the older nephew’s trip
04:16 - Four-seat award booking chaos and ticketing fixes
05:40 - Japan Airlines Chicago to Narita on the older 787 product
08:34 - Family food wins and trying new things on board
09:53 - Narrow seats, mini-cabin privacy, and arrival timing fatigue
12:07 - Hyatt Regency Tokyo’s updated feel and gold-heavy lobby
13:14 - A huge sushi tasting menu and the sea urchin disaster
15:22 - Rope-dropping the Pokemon and Nintendo floors in Shibuya
18:10 - Shibuya crossing and the city’s crowd-control rhythm
19:36 - Apple Maps, station exits, and train-car precision in Tokyo
23:21 - Lounge food hits, especially the katsu pork sandwich
25:09 - Akihabara card shops and deep childhood nostalgia
28:13 - Omi beef tasting menu and the most polished meal of the trip
34:13 - Flying south to Hiroshima and checking into Hilton Hiroshima
35:29 - Hiroshima Peace Memorial and the emotional weight of the visit
39:11 - Hiroshima okonomiyaki, wandering pedestrian streets, and lunch plans
47:23 - Miyajima, the floating torii gate, and the ferry experience
53:09 - Himeji Castle’s original structure and careful preservation
58:52 - Osaka Castle as a more museum-like castle experience
63:56 - Osaka to Bangkok on a short overnight and KIX’s scale
67:07 - Bangkok arrival logistics and the Grand Hyatt Erawan reset
69:47 - Why Bangkok remains one of the best value luxury hotel cities
71:01 - Massage, reflexology, and a repeat spa visit
71:44 - Din Tai Fung twice and why the family kept going back
73:49 - Grand Palace, Wat Arun, and the elephant pants tourist uniform
76:46 - Condor award value on paper and the Bangkok to Frankfurt routing
77:29 - Bangkok’s new satellite terminal and lounge hopping
81:54 - Condor business class in practice: seat, food, and service misses
88:28 - Lufthansa lounge access ending for Amex cards and Trevor’s timing luck
95:40 - The Tribune in Rome, stairs, and hotel comfort versus accessibility
98:18 - Vatican tour highlights, the Sistine Chapel, and St. Peter’s Basilica
102:13 - The hop on hop off bus that did not work well in Rome
113:43 - Rome to Milan on Frecciarossa and why the station scale stood out
116:30 - Milan gelato, the Last Supper tour, and the climate-controlled viewing room
126:00 - Leaving Europe via Frankfurt, EES, and the Brussels connection plan
129:31 - Wheelchair logistics in Brussels and making the United connection
131:39 - United Polaris to Washington and losing Trevor’s Google Pixel
135:44 - Final reflections on Japan, family, nostalgia, and wanting to go back
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Key Topics for Episode Discussion Post:
Keywords
Travel, Family Travel, Japan, Tokyo, Bangkok, Thailand, Rome, Italy, Milan, Condor, Japan Airlines, Multi-generational travel
Stick around at the end for an extra clip from a patreon show!
10:32 Citi Strata Elite Retention Offers
14:20 Chase Sapphire Reserve Personal 10 Year Anniversary
18:52 Chase Sapphire Reserve *Business* Increasing The Edit Credits to 4x $250
23:36 Chase 70% Transfer Bonus to Marriott
25:36 Amex 175k Personal Platinum NLL (̶l̶i̶n̶k̶ ̶now dead)
Patreon Show Exerpt:
28:10 SF Trip Report, or: How Sonesta is taking over our worlds
Robert: Booked via work, stayed at the Sonesta Silicon Valley 5 nights.
33:02 Sam Outbound: AA booked with 4,500 Alaska miles.
37:15 Robert Outbound: JetBlue EvenMore Room
45:06 The Clift, a Royal Sonesta Hotel
47:37 Robert Hotel: Sonesta Silicon Valley
Summary
Tom Kim and Trevor Mountcastle compare two very different cruise experiences, one on Norwegian in the Caribbean and one on Princess in Europe. The episode is useful if you care about cruise line differences, private islands, food quality, port logistics, and how loyalty status and onboard programs can change the experience.
We discuss why one trip was relaxing but disappointing on food, while the other delivered stronger dining, better port stops, and a more polished overall experience. Trevor also shares several practical travel notes from hotels, airports, lounges, and transfers along the way.
Key Points From This Episode:
00:00 - Cruise update intro and why they have not talked cruises in a while
02:29 - Norwegian Getaway weekend itinerary out of Miami
03:49 - Club Suite booking and what the cabin actually included
05:04 - Relaxing family trip, but the food was a major problem
07:05 - Great Stirrup Key’s docked arrival versus tendering
08:25 - Why Great Stirrup Key exceeded expectations
10:02 - Island layout, pool area, bars, and food walk to the beach
12:27 - Main criticism of Norwegian food quality
13:27 - Great Stirrup Key expansion and the private island arms race
14:30 - Cruise pricing, early booking, and supply and demand
17:18 - Caribbean cruise competition across major ports
19:07 - European cruise setup: Lyon, EasyJet, and Athens
21:14 - EasyJet delay, airport breakfast, and free onboard purchases
24:41 - Grand Hyatt Athens and elite status value
27:57 - Transfer to Piraeus and boarding the Sun Princess
29:14 - Princess Sphere Class and why the line feels more premium
30:28 - Dining on Princess, including the Crown Grill
31:47 - Princess casino policy and how it differs from Norwegian
33:07 - Princess points, free drinks, and better comp opportunities
34:48 - Santorini excursion and the risk of tendering there
36:27 - Bar Montenegro and why Kotor is the more interesting stop
39:33 - Corfu, old town, and Prince Philip connection
41:41 - Messina, the clock tower show, and arancini
43:50 - Cannoli in Sicily and why fresh-to-order matters
46:09 - Sicily, Catania, and why the island deserves more time
48:30 - Barcelona departure, airport lounges, and Priority Pass meals
50:44 - Emirates Gold, Priority Pass, and keeping card benefits alive
52:44 - Air France return, mobility assistance, and smooth immigration
54:46 - Charles de Gaulle heat and Europe’s air conditioning problem
56:24 - Final thoughts on Princess, medallion tech, and Alaska plans
—----------------
Key Topics for Episode Discussion Post:
Keywords
Travel, Princess Cruises, Norwegian Cruise Lines, Travel Tips, Cruising, Caribbean, European Cruising.
Note: Video of this episode can be found on Youtube and Spotify.
Summary
Join us as we explore the fascinating world of international travel, airline management, and unique travel experiences with John Ryan. Discover insights into Asia trips, airline operations, and travel tips that will inspire your next adventure. Follow along an extensive journey through China and Mongolia, sharing travel tips, airline insights, and cultural experiences. Our guest, an avid traveler and miles enthusiast, provides valuable advice for navigating Chinese cities, using local apps, and maximizing travel rewards.
Key Points From This Episode:
00:00 Introduction to John Ryan and Travel Background
00:10 John's Involvement with FTU and Travel Communities
41:19 Flight from Chengdu to Guangzhou and delays
42:25 Weather and airspace considerations in China
43:19 Main hubs of Chinese airlines and fleet details
44:01 City hopping in China: Guangzhou, Nanjing, and Qingdao
48:02 Staying at the Park Hyatt in Nanjing and hotel experiences
50:03 Traveling in Ulan Batar and city logistics
01:06:29 Highlights in Beijing: The Great Wall and historical sites
01:10:50 Cultural influences and local food in Mongolia
01:13:09 Flying on MIAT and airline fleet insights
01:17:18 Traveling between cities: flights and high-speed rail
01:20:15 How to connect with the guest and final thoughts
Reference:
Lunch at the 747 Cafe https://www.youtube.com/watch?v=oPVnP6UOUnM
—----------------
Key Topics for Episode Discussion Post:
Keywords
Travel, Airlines, Asia, Travel Tips, Airline Management, Travel Experiences, Frequent Flyer, Airport Lounges, Travel Hacks China travel, Mongolia trip, airline tips, Chinese apps, travel hacking, city hopping, high-speed rail, hotel reviews, travel tips
Join Trevor and Tom as Tom shares his ‘forced adventures,’ hotel and restaurant experiences as he tries to avoid the dreaded expiration of hotel certificates, all while exploring Chicago and New York City. Discover how to turn last-minute travel plans into memorable adventures.
Key Points From This Episode:
00:00 Introduction to Travel Stories and Hotel Certs
02:03 Using Hotel Certificates Before They Expire
03:59 Trip to Chicago: Saint Regis and Lowe's Hotel
08:54 Exploring Chicago Neighborhoods and Hotel Views
15:04 Crossing Chicago's Lower and Upper Wacker
20:01 Travel Mishaps: Shoe Print and Suitcase Repair
25:16 NYC Hotel Stay at The Standard Highline
35:01 Dining Experiences in New York: French Restaurants and Bagels
45:03 Nightlife and Sports Events in NYC
55:00 Reflections on Travel and Hotel Loyalty
Reference:
The Standard Highline, New York - https://www.standardhotels.com/new-york
Gallagher's Steakhouse, NYC - https://www.gallaghersnysteakhouse.com
Apollo Bagels, NYC - https://www.apollobagels.com
Lowe's Hotel, Chicago - https://www.theloweshotel.com
Saint Regis Chicago - https://www.marriott.com/en-us/hotels/chist-the-st-regis-chicago/
Delmonico's, NYC - https://www.delmonicos.com
—----------------
Key Topics for Episode Discussion Post:
Keywords
travel stories, hotel certificates, Chicago, New York, travel tips, hotel reviews, travel hacks
Join us as Tom recounts his incredible journey to the Maldives, navigating multiple modes of travel, airport experiences, and the joys of luxury in this remote paradise. Discover tips, travel hacks, and the beauty of Maldives through detailed travel tales. Join us as we explore luxury travel experiences, points strategies, and airport lounge insights with Tom, a seasoned traveler to the Maldives. Discover how to maximize your miles, find value in hotel stays, and navigate airport amenities like a pro.
Key Points From This Episode:
00:00 Journey to Middle Earth and Beyond
02:59 The Maldives Experience
06:10 Travel Logistics and Layovers
09:04 Exploring Boston's Airport Lounges
12:02 Flight Experiences and Aircraft Diversity
14:59 Dining and Lounge Access
18:06 Airline Fleet Insights
23:33 Lufthansa's Business Model and Fleet Decisions
25:47 Transatlantic Flight Experiences
30:09 Barcelona Layover Dilemmas
32:11 Entry-Exit System Challenges in Europe
39:04 Barcelona Airport Lounge Experience
43:06 Flying Qatar Airways Business Class
48:05 Travel Experiences and Upgrades
51:50 Arrival in the Maldives
54:02 Local Cuisine and Cultural Insights
01:00:11 Journey to Park Hyatt Hadaha
01:02:35 Accommodations at Park Hyatt
01:09:37 Snorkeling Adventures and Marine Life
01:11:14 Dining Experiences and Meal Plans
01:15:31 Dining Experiences and Special Events
01:19:57 Final Thoughts on Park Hyatt and Staff Recognition
01:22:23 Transitioning to the Next Destination
01:22:49 Staying at Ocean Grand and Local Experiences
01:24:11 Exploring the New Terminal at Male, Maldives
01:29:49 Comparing Business Class Lounges
01:33:01 Flight Experience with Etihad
01:37:01 Layover at Heathrow and Hotel Stay
01:39:41 Travel Experiences and Lounge Reviews
01:43:29 Dining Options and Food Quality in Lounges
01:44:59 Economy Class Insights and Flight Experiences
01:47:55 Special Meal Choices and Regrets
01:50:44 Duty-Free Shopping and Airline Policies
01:53:50 Cultural Observations on Smoking and Vaping
01:57:21 Final Thoughts on Travel and Future Plans
Reference:
The best complaint letter
—----------------
Key Topics for Episode Discussion Post:
Keywords
Maldives travel, airport lounges, travel hacks, luxury travel, flight experience, Maldives islands, travel tips, airport tips, travel stories luxury travel, frequent flyer, hotel reviews, airport lounges, Maldives, points hacking, travel tips, airline reviews
Episode 80: Show Notes
Summary
In this episode, Trevor breaks down his summer getaway to France, diving into flight experiences, trip planning logistics, and what it's like navigating international journeys during the busiest time of year. He provides a comprehensive walkthrough of his time in Paris, Reims, and Disneyland Paris, offering valuable advice on securing reservations, managing the theme parks, and getting the most out of your budget. Listen in for actionable strategies designed to help you streamline your next European vacation and Disney adventure.
Key Points From This Episode:
00:00 Introduction and Context Setting
01:06 Travel Planning and Last-Minute Adjustments
03:12 The Decision to Visit Disneyland Paris
05:58 Utilizing Airline Miles and Points
07:13 Flight Experience with Lufthansa
12:44 Arrival and First Impressions in Frankfurt
21:23 Navigating Frankfurt Airport and First Class Terminal
26:06 Navigating European Airports: Challenges and Tips
30:56 Experiencing France: Travel Insights and Recommendations
47:13 Disneyland Paris: Planning and Experiences
52:56 The Magic of Rope Dropping
56:20 Meeting Elsa and Anna: A Magical Encounter
58:19 Navigating Mechanical Issues at Disneyland
01:00:07 Food and Beverage Experiences at Disneyland Paris
01:01:56 The Future of Disneyland Paris: Expansions and New Attractions
01:04:20 Reflections on the Disneyland Experience
01:08:00 Exploring Reims: A Champagne Adventure
01:12:30 Dining Experiences in Reims
01:14:43 Concluding Thoughts on the Trip
Resources
Lufthansa First Class - https://www.lufthansa.com
Charles de Gaulle Airport - https://www.parisaeroport.fr/en/passengers/accessing-and-moving-around-the-airport
Disneyland Paris - https://www.disneylandparis.com
ExpertFlyer - https://www.expertflyer.com
Air France - https://www.airfrance.com
Disneyland Paris Official Site - https://www.disneylandparis.com/
Amex Platinum Benefits - https://www.americanexpress.com/us/credit-cards/card-benefits/platinum-card/
Reims Champagne Tours - https://www.champagne-tour.com/
Joe Chung's Travel Tips - https://joechung.com/
Epcot Frozen Ever After Ride - https://disneyparks.disney.go.com/parks/epcot/frozen-ever-after/
Disneyland Paris Instagram Accounts - https://www.instagram.com/search/?q=disneylandparis
Champagne Houses in Epernay - https://www.epernay.com/
Yelp Paris Food & Drink - https://www.yelp.com/search?cflt=food&find_loc=Paris
—----------------
Key Topics for Episode Discussion Post:
Keywords
Travel, France, Lufthansa First Class, Charles de Gaulle, Disneyland Paris, travel tips, airline experience, airport lounges, European travel, trip planning, Disneyland Paris, Paris trip, Reims, Champagne, Travel tips, Park planning, Travel hacks
Episode 79: Show Notes
Note: Video of this is available on Youtube/Spotify
Summary
Join Trevor Mountcastle and Tom Kim as we welcome Joe Petrovic to talk Japan explore the intricacies of booking Japan Airlines award flights, navigating ANA and JAL websites, and maximizing travel rewards for international trips. Our guest, Joe Petrovic, shares expert tips on award availability, transfer strategies, and cultural insights for Japan travel.
Key Points From This Episode:
00:00 Introduction to Japan Travel with Joe Petrovic
01:25 Exploring ANA and JAL Booking Strategies
06:30 Understanding JAL Mileage Bank and Transfer Options
10:11 Experiences on Japan Airlines: Business and First Class
12:19 Domestic Flights and Unique Cabin Configurations
14:56 Traveling with Family: Cultural Interests and Experiences
15:40 Challenges in Award Availability and Fuel Surcharges
21:18 Connecting Itineraries and Alternative Routes
23:28 Cultural Integration in Japan Airlines Service
27:01 Luxury Offerings: Wine, Whiskey, and In-Flight Purchases
27:16 Exploring Japan's Travel Options
29:09 Osaka: A Gateway to Japan
34:09 Travel Tips for Japan
39:00 Currency and Payment Insights
42:17 Navigating Japan's Transportation System
49:39 Maximizing Travel Rewards
50:59 Personal Travel Experiences and Insights
Resources
Japan Airlines (JAL) - https://www.jal.co.jp/en/
ANA (All Nippon Airways) - https://www.ana.co.jp/en/us/
JAL Mileage Bank - https://www.jal.co.jp/en/jmb/
Finair Miles (Finnair) - https://www.finnair.com/us-en/awards
Chase Ultimate Rewards - https://www.chase.com/personal/credit-cards/ultimate-rewards
Capital One Miles - https://www.capitalone.com/digital/points-miles/
Marriott Bonvoy - https://www.marriott.com/loyalty/rewards.mi
SmartEX App for Shinkansen tickets - https://www.smart-ex.jp/en/
Japan Web Immigration Portal - https://www.japan.travel/en/us/information/japan-web/
7-Eleven Japan - https://www.sej.co.jp/
Suica Card - https://www.jreast.co.jp/e/pass/suica.html
—----------------
Key Topics for Episode Discussion Post:
Keywords
Japan Airlines, ANA, award travel, miles, points, Japan, travel tips, airline awards, transfer bonuses, travel rewards
Summary
Join Trevor Mountcastle and Tom Kim as they reminisce about the golden age of airlines, sharing personal travel stories, airline history, and insights into how service standards and loyalty programs have evolved over the years.
Key Points From This Episode:
00:00 Nostalgia for Continental Airlines
04:21 Gordon Bethune's Impact on Continental
08:27 Memorable Travel Stories with Continental
12:10 Experiences of Upgrades and Amenities
16:00 Comparing Past and Present Airline Experiences
22:15 The In-Flight Experience: A Journey Through Airline Catering
27:44 Nostalgia in Air Travel: The Comfort of Cookies and Warm Nuts
32:21 The Evolution of Airline Culture: From First Class to Economy
38:55 The Changing Landscape of Air Travel: A Reflection on Experiences
43:50 Finding Value in Air Travel: Deals and Discounts in Today's Market
48:48 Exploring Accommodation Options in the Maldives
51:53 Maximizing Resort Time and Transfers
54:09 Flight Connections and Layover Strategies
56:48 Navigating Flight Cancellations and Rebooking
01:00:12 Future Travel Plans and Destinations
01:07:20 Finding Value in Business Class Flights
01:08:44 Planning Efficient Travel Itineraries
Resources
Continental Airlines - https://en.wikipedia.org/wiki/Continental_Airlines
Gordon Bethune - https://en.wikipedia.org/wiki/Gordon_Bethune
United Airlines - https://www.united.com
Delta Air Lines - https://www.delta.com
Qatar Airways - https://www.qatarairways.com
Cathay Pacific - https://www.cathaypacific.com
Avianca - https://www.avianca.com
Star Alliance - https://www.staralliance.com
SkyTeam - https://skyteam.com
—----------------
Key Topics for Episode Discussion Post:
Keywords
airline history, travel stories, airline service, loyalty programs, Continental Airlines, United Airlines, travel tips
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