Mind Wrench Podcast

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Episode Notes: 

Ever felt that gnawing dread of letting someone down? That fear of disappointing others that drives your every decision? … yeah, me too!

Do you strive relentlessly for the “perfect” customer experience, or look past the short-comings of the low-performers on your team, because the thought of disappointing either one strikes fear in you? 

Does the idea of disappointing someone close to you, maybe even in your family, cause you to make decisions that don’t necessarily line-up with your core values?

In this week’s podcast, we tackle this fear head-on, discussing how it shapes our interactions with customers as well as our valuable employees. With the help of motivational speaker & author, Mel Robbins who has been wrestling with this fear since she was in fourth grade, shares valuable insights into how you can manage such fears and strike a healthy balance in your pursuit of customer and employee satisfaction, without sacrificing your values or compromising your business.
 
 

GUEST: Mel Robbins 

Featured clip from Mel Robbins – “The Problem with being Perfect/ Mel Robbins”

https://www.youtube.com/watch?v=dVeTo03opu8&t=12s

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Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

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🧑‍💼 Need freelance help with your business? Check out Fiverr

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Thanks for listening and please share The Mind Wrench Podcast with others!

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Episode Notes: 

Have you ever found yourself on the verge of making a critical decision, only to be held back by a feeling of fear or apprehension… wanting to make a change in your life, but didn’t follow through?

Do you have that “gut feeling” you are meant to advance in your business or personal life, but the thoughts in your head (what I call the inner villain) keep you from going for it?

Do your own limiting beliefs in your mind or those of others around you keep you playing small... playing it safe?

You're not alone - this is your brain's amygdala at work, often creating fears that can hold us back from reaching our true potential.

On this week’s podcast, we're going to shed light on how a little part of our brain, the amygdala, creates these limiting beliefs, and even more importantly, how we can overcome them… together, we’ll destroy that “inner villain”, so you can finally move forward!

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Support the show

Join our Mind Wrench mailing list!  👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

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Episode Notes: 

Ever notice how some businesses really grow, expand, and branch-out, while others just seem to stay stagnant… unchanged… just getting by?

When’s the last time you got out of your shop and attended an industry event, off-site training, tradeshow or just met with other shop owners to discuss best practices?

Could joining a mastermind group ignite your business or personal life to unprecedented heights?

Mastermind groups are more than just a networking opportunity; they're a catalyst for growth and success. Tune in to understand how this could be your golden ticket to scaling your business or personal life to the next level.

Connecting with like-minded individuals, sharing knowledge, and providing mutual support are the pillars of mastermind groups, a concept dating back to Ben Franklin's Junto Group and immortalized by Napoleon Hill's famous book "Think and Grow Rich".

Join us this week, as we reshare the concept from an earlier episode, that will allow you to multiply the success you experience, in both your business and personal lives, by simply spending time with other like-minded individuals, on a regular basis. Being part of a Mastermind group, allows you to harness the power of many minds working on solutions that benefit the group. Whether you’re looking to improve your fitness, financial, or shop’s performance, joining a Mastermind is the quickest way to your next level!

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Support the show

Join our Mind Wrench mailing list!  👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

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Are you ready to uncover the secret to exceptional customer service? 

We're digging deep into understanding and fulfilling your customers' emotional needs., I'll unpack the mysteries around your customers' emotional satisfaction and how acknowledging this can take your customer interactions from stress-inducing to spectacular. 

Drawing from real-world experiences, we’ll explore the impact of clarity and empathy on customer satisfaction, and expose how a lack of these can lead to disappointment and, ultimately, loss of business.
 
 In this weeks episode, we'll highlight the commonalities between the medical and auto and collision repair industries, and how small adjustments can make a world of difference in providing a positive customer experience. We'll discuss how confusion, lack of understanding, and the fear of making the wrong decision can negatively affect the customer's perception of your business. But fear not, we'll also reveal how to flip these negatives into positives through understanding and meeting the emotional needs of your customers. So, brace yourself for a mind-wrenching episode that promises to challenge your current perception of customer service and provide a fresh perspective on how to provide world-class customer satisfaction, through transparency of the repair process & meeting their emotional needs!

Support the show

Join our Mind Wrench mailing list!  👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

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💡Is the traditional path to success outdated? Discover why evolving skills, adaptability, and personal branding are the keys to thriving in today's interconnected world. 🌐

💡Is investing in yourself a smarter financial move than traditional investments? Explore how personal development can provide an exceptional ROI.💰

💡Do you know which wolf you're feeding in your life? Uncover the age-old wisdom that can shape your character and choices.🐺

💡Could protecting your mind from negative influences be the secret to success? Find out why news media diets and positive messaging matter. 🚫

In this week’s episode, I’ll share a clip from Darren Hardy, a former publisher of Success Magazine, an author, advisor, and a seasoned business leader. This excerpt from his keynote speech, we'll explore the importance of personal development and why investing in oneself is paramount in today's competitive global environment. Highlighting the tale of good & bad wolves within us all, we'll underline the importance of feeding the right mindset. Whether you're feeling stuck or simply seeking a positive shift, consider this your golden ticket to inspiration and the first step towards your own growth and success. 🔥🔥

GUEST: Darren Hardy

Featured clip from Darren Hardy – Experts Industry Association Keynote

https://www.youtube.com/watch?v=JsVdf0uYt0k

 Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Support the show

Join our Mind Wrench mailing list!  👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Send us Fan Mail

Confidence - it's the engine that propels us forward, the spark that ignites our success. "I got this," "No worries, no problem," "Consider it done," “I'm the best" – language that radiates confidence and sets the stage for us to conquer fears, chase dreams, and reshape our lives. 

·        Are you living your life with 100% confidence?

·        How often do you let others affect your level of confidence, and by how much?

·        Did you know that even a 5% drop in confidence will keep you playing small, playing it safe and missing out on what you really want out of life? 

Join us this week, with the help of Dean Graziosi, possibly the most confidence person on the planet, as we look at what it takes to keep your confidence rock-solid and at the highest possible level and achieve your goals regardless of any outside detractors or nay-sayers! 

GUEST: Dean Graziosi- https://www.deangraziosi.com/

Featured podcast episode from Dean Graziosi – “A Mindset Shift to Boost Your Confidence”

https://open.spotify.com/episode/1bsUZrwFaNBcmjx4GA2Tis?si=K7CDlmu0T1CA2-Bqqd82Pw

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Support the show

Join our Mind Wrench mailing list!  👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Send us Fan Mail

This week, we gain an insider’s perspective into the heart of the collision industry!
Our special guest, John Shoemaker, Business Development Manager for BASF Refinish, shares his extraordinary journey from an early introduction to bodyshops at 14 years old, to ascending the ranks to become a highly- influential figure in the industry.
Listen as he highlights how work from his Air Force days, helped him approach the repair process from a different perspective.

Here's a few highlights from our interview:

• How he transitioned from a MSO dealership body shop manager to sough-after consultant.
• The evolution from employee to starting his own consulting company.
• The simple ask from an industry editor, turned his shop experiences into enlightening articles, becoming a contributing columnist for a trade magazine.
• John shares his emphasis on the value of improving the customer experience in collision repair. He talks about the post-COVID-19 customer expectations and how he developed scripts to enhance the customer experience in collision centers.
• His unique approach to damage analysis, and the financial benefits of "finding the last part" and it's impact on customer satisfaction.

 
But his passion isn’t confined to just vehicles and customer service; he enjoys mentoring young people entering the industry, presenting at trade schools and technical colleges, as well as industry events.
John's insights will make you see the collision industry from a completely new perspective! Be sure to join us on this one!

• Guest Info – John Shoemaker-Business Development Manager-BASF 
• Facebook:  https://www.facebook.com/john.shoemaker.92
• Email: [email protected]

Support the show

Join our Mind Wrench mailing list!  👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Send us Fan Mail

Does the way your CSRs answer the phone, communicate with & onboard your customers seem to be inconsistent?

Is every one of your ROs processed the same through metal, paint & final delivery?

Are your Google or CSI reviews suffering due to delayed deliveries, poor communications or inconsistent quality?

The missing link could be the lack of Standard Operating Procedures (SOPs). This episode unravels the critical role of SOPs in shaping up your business, impacting everyone from your technicians to your most valuable asset - your customers. Discover the massive difference standard procedures can make in controlling the quality in your  repairs and how this minor yet significant change can reap major benefits. 

But, it's not just about your collision repair business. SOPs are a game-changer across industries, from small enterprises to corporate juggernauts. Get practical insights on how to create and implement effective, easily understood SOPs that can streamline your operations and elevate customer satisfaction. 
This week, I'm sharing a ton of resources, tips, and methods to get your SOPs up and running. And most importantly, learn why it's essential to have your employees on board with your SOPs from the outset.
Let's switch gears and drive your business to its full potential. Grab pen & paper and  take some notes... you're NOT going to want to miss this episode!

Support the show

Join our Mind Wrench mailing list!  👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Send us Fan Mail

Have you ever considered what it truly means to be successful? Is it grinding for 60 -80 hours a week like most entrepreneurs or clocking in an astonishing 120 hours like billionaires Elon Musk and Jack Ma? ⏲

We're putting the spotlight on the tricky concept of work-life balance, particularly in high-stress industries such as collision and auto repair. We're not just talking about the relentless hustle, we're also looking at the vital importance of family time and leisure, and how to strike the right balance that still allows for remarkable success.⚖  

Now, let's talk about the elephant in the room - working over 40 hours a week. Sure, the benefits can be tempting - think increased income, career advancement, skill development - but it's not all sunshine and rainbows. The drawbacks can be severe, from burnout and health issues to impacts on your personal life. 🤦‍♂️

We're here to remind you that your decisions should be rooted in your personal goals, circumstances, and priorities. We believe that success isn't measured by the number of hours you log in, but by the impact and value you create. Join us as we unpack these intricate issues, offering insights and advice for those aiming to achieve their own brand of work-life balance. 🎯

Support the show

Join our Mind Wrench mailing list!  👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!

Send us Fan Mail

Episode Notes: 

When things go wrong in your world, does it feel like it’s not really your fault? 

 Does it seem as though you have no control over situations or that the world is out to get you? 

 You may not realize it, but these are classic examples of a “victim mindset” or a “victim mentality”. 

Are you stuck in the rut of victim mentality? Tired of blaming others and circumstances for your lack of progress? This episode is a wake-up call. Drawing from my lifetime in the “people-business” side of the collision industry, I shed light on this widespread mindset that suffocates initiative and growth, affecting individuals regardless of their income or responsibility status. I outline the cornerstone beliefs that hallmark the victim mentality and arm you with practical ways to quit the blame game and kickstart positive change in your life.  

 Join us this week, as we re-share Episode 73, and explore the signs, attitudes and even some of the benefits (really?) that some of those around you, or even yourself might be experiencing, when you’re stuck in that negative funk of playing the victim. We’ll also explore some ideas & suggestions to help you, or others around you, get rid of that victim mindset and gain back control over life!   

Sign up for FREE to my "Quote of the Day" below:

 https://tinyurl.com/fv5xr68h

Support the show

Join our Mind Wrench mailing list!  👉 https://bit.ly/3DGNM9o


Need one-on-one Mindset or Personal Development coaching? – drop me a note @ Personal Coaching – Rick Selover

👉 CLICK HERE FOR 50% OFF YOUR FIRST MONTH OF COACHING! 

(use PROMO code FREE50 in the message box!)

🔗Affiliate Links

👀 Read or listen to Top non-fiction book on Blinkist 20% off membership & 7-day free trial

🧑‍💼 Need freelance help with your business? Check out Fiverr

​🛒​🍒​🥦​ Want an easier way to shop? Check out Instacart

Thanks for listening and please share The Mind Wrench Podcast with others!