🛠️ If you’re a manufacturer with a great product but inconsistent messaging, we can help you tell a better story. Contact us today: https://www.50marketing.com/contact/
In this episode of the Missing Half podcast, Bill sat down with Dustin Wallace, Director of Sales and Marketing at Faxon Firearms, a family-owned firearms manufacturer with deep roots in American machining and a modern approach to brand-building.
Dustin shares how Faxon balances a complex omnichannel strategy—managing OEM, D2C, and dealer sales—while keeping customer experience and brand consistency at the core. From building a small but powerful team to prioritizing long-term dealer relationships, this episode explores what it means to align brand, channel strategy, and internal culture in today’s manufacturing landscape.
Main Topics Covered:
▸ Channel Strategy: Why Faxon prioritized dealer relationships over direct-to-consumer profit—even during the pandemic.
▸ Operational Integration: Managing sales, customer service, and marketing under one agile, cross-trained team.
▸ Brand Discipline: Building and maintaining a consistent style guide and voice in an industry that often overlooks branding.
▸ B2B Marketing Insights: Why manufacturers should treat B2B content with the same creative care as D2C campaigns.
▸ Pricing Complexity: How multi-tier pricing, MAP enforcement, and distribution volume affect strategy.
▸ Leadership Philosophy: “We're in it for anniversaries, not honeymoons.” Why showing up still matters.
▸ Practical Advice: What to do when demand dips—hint: it's not just finding new customers.
Connect with Dustin on LinkedIn: https://www.linkedin.com/in/dustinkwallace
Learn more about Faxon Firearms: https://faxonfirearms.com
Connect with Bill on LinkedIn: https://www.linkedin.com/in/bill-woods-i/
Follow 50 Marketing: https://www.linkedin.com/company/50-marketing/
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