Monal Chokshi shares the lessons learned from growing three UX research orgs, what makes research impact a reality, and reflects on the next step in her career.

Highlights include:

• What do you wish you knew about management before becoming a manager?

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Who is Monal Chokshi?

Until recently, Monal was a Senior Director and Head of Research & Insights at Dropbox, the company behind the cloud-based file storage and synchronisation service that helps over 700 million people, in over 180 countries, keep life organised.

At Dropbox, Monal led an organisation with researchers embedded in teams working across the company’s diverse range of products. As well as a centralised research team that contributed to Dropbox’s strategic direction through foundational research.

Before joining Dropbox, Monal was the Head of UX Research at Lyft. It was here that her visionary leadership enabled the discipline to grow from just her, to over 30 researchers, design strategists, and research operations specialists, working across all of the company’s products and services.

A generous contributor to the community, Monal has shared her insights at popular events, such as at UX Live’s UXR Conference, and on podcasts like the UX STRAT Podcast, Noam Segal’s UXR Conversations, and UserZoom’s UX Peditious.

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Find Monal here:

LinkedIn: https://www.linkedin.com/in/monal/

How to Succeed as a UXR Manager: 

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Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/