Monday Morning Mojo

The timeless saying still rings true, "people don't care what you know, but they do want to know that you care."

How can you increase client engagement? The answer lies in creating deep, meaningful relationships. Life is a people and contact sport. If you want to know the secret to raving fans, this is an episode you don't want to miss.

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Have you found yourself in the center of an endless cycle of conflicting opinions? How was your situation resolved?

In this episode, Phil uses a recent personal challenge to show the importance of being tenacious and a self-advocate for one's well-being. Join Phil this morning as he shares a few fundamental lessons he learned through his experience.

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Please send First Friday Feedback submissions to: [email protected]

Have you recently thought about the experience your clients have? The lens that customers see through is not always the visual you want them to have.

In this episode of Monday Morning Mojo, Phil reminds us to take a step back to look at the bigger picture of our client relationships. We need to evaluate our mentality as well as hold ourselves accountable for our commitments to our clients.

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Please send First Friday Feedback submissions to: [email protected]

Think about the impact technology has in your daily life. Computers, the Internet, smartphones, and most recently, Apps have simplified our daily routines and enhanced our experiences.

In today's milestone of Monday Morning Mojo, episode 400, Phil shares key innovations of the last few decades and discusses the effects they have had in changing our lives and the client experience. We challenge you to think about the role innovation plays in your life. What invention is next?

Resources:

Definition of Innovation: https://bit.ly/2CeCGcM

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Please send First Friday Feedback submissions to: [email protected]

We are all surrounded by people that hold a range of opinions. In our everyday lives, we tend to stick to those who hold the same opinions as we do and tend to express them through harsh tones, tearing others down, or blaming others to solve problems.

Join in, as Phil reminds us all to consider listening to others' opinions and to be respectful of what they have to say. By doing this, it can broaden our critical thinking, analytical skills, and improve the way we express our opinions.

Resources:

"Man in the Mirror" by Michael Jackson: https://bit.ly/2jNpOxK

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How focused are you on your overall business plan? Do you have an evaluation plan? Are you utilizing checklists or measurements to ensure the plan is followed through consistently?

These are questions to consider when constructing a business plan and can be a resource of habit. Listen in, as Phil explains how you can apply your answers as a guide to success.

Resources:

Aaron Franklin's MasterClass: https://bit.ly/2YFWGg9

Aaron Franklin's restaurant, Franklin Barbecue: https://bit.ly/2MxJoQ3

"The Southern Foodways Alliance Guide to Cocktails " by Jerry Slater: https://bit.ly/2Znk4zZ

Krista and Jerry Slater's restaurant, The Expat: https://bit.ly/319kavg

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Please send First Friday Feedback submissions to: [email protected]

"Dog Days of Summer," is a saying that refers to those hot summer days when it is sweltering outside. This phrase was created by the ancient Greeks and Romans from the heliacal rising of the Dog-Star, Sirius.

During one of those "Dog Days", Willis Carrier came across an idea which in turn, lead to his creation of the air conditioner. The appreciation for his work is an understatement. In today's episode, Phil challenges us to seek ideas when we are faced with problems and we too may change the world.

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Please send First Friday Feedback submissions to: [email protected]

One of the most important skills to have as a leader in this industry is to have constant development of communication. We are on a life long journey of refining our communication through connecting, understanding and advising others.

In today's episode, Phil hones in on each of these mechanisms and explains how they can advance our interactions. We can all take Phil's advice and schedule 15 minutes out of our day to invest in ourselves and practice the art of communicating.

Resources:

"Outliers: The Story of Success" by Malcom Gladwell: https://bit.ly/1nK8QeI

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Please send First Friday Feedback submissions to: [email protected]

There is value in acknowledging and respecting the people we encounter. When positive acts, such as saying please and thank you, are replicated, they can have a ripple effect.

In today's episode, Phil challenges us to take time to write thank you notes to those who have had an indirect or direct impact in our lives.

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Please send First Friday Feedback submissions to: [email protected]

There are many leaders in today's society that have become successful as they have developed the aspect of being life long learners. They continue to learn through ever situation they encounter.

On this episode of Monday Morning Mojo, Phil discusses the importance of being open and active to continuing to learn and improve our skills. He challenges us to join a group that tests our abilities to be a more valuable asset.

Resources:

Edgar Dale- Cone of Learning: https://bit.ly/2C6Kf1r

Please send comments, questions, and feedback to: [email protected]

Please send First Friday Feedback submissions to: [email protected]