This week’s podcast is my second on Ram Charan’s new book “Rethinking Competition Advantage“. I think it has a lot of great insights about the basics of digital operations.

You can listen to this podcast here or at iTunes and Google Podcasts.

Here is my summary of digital operating basics (Dr. Ram’s book combined with some of my own thinking):

1. Scale and growth at small incremental cost. 
2. Continuous personalization and customer-facing innovation. 
3. A digital core for operations.
4. Ecosystem and connectedness.
5. People, culture and work design create a social engine that enables innovation and execution – increasingly personalized for each customer. 
6. Money-making at scale makes the company sustainable. It enables continuous innovation, including big bets where the ability to withstand losses is important.

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Related articles:

• Lessons in Digital Operating Basics from Ram Charan. Part 1 of 2 on “Rethinking Competitive Advantage”. (Asia Tech Strategy – Podcast 98)
• Meituan vs. Ctrip vs. Alibaba: Who Will Win in China Services? (Jeff’s Asia Tech Class – Podcast 22)

From the Concept Library, concepts for this article are:

• Digital Operating Basics

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I write and speak about digital China and Asia’s latest tech trends.

I also run Tech Strategy, a podcast and subscription newsletter on the strategies of China / Asia tech companies.

This content (articles, podcasts, website info) is not investment advice. The information and opinions from me and any guests may be incorrect. The numbers and information may be wrong. The views expressed may no longer be relevant or accurate. Investing is risky. Do your own research.

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