On this episode of Transit Unplugged, Paul Comfort sits down with Maureen Cosyn Heath, Director of Transit for the City of Mississauga and the leader of MiWay, the third-largest municipal transit agency in Ontario.

Mississauga has grown rapidly to more than 775,000 residents, and MiWay is evolving right alongside the city—operating 500 buses, supporting 1,700+ employees, and preparing for major system updates including a hydrogen bus pilot, a battery-electric fleet project, and the upcoming Hazel McCallion LRT (Light Rail Transit) line.

Maureen shares insights on:

Why ridership should be measured in value, not just taps and fares

How MiWay is shifting toward zero-emission technology

What it takes to communicate big budgets to elected officials

The importance of frontline operators and technicians

Her career path from customer service to leading one of Canada’s largest systems

“More people on my buses, more space on the road for you.” — Maureen Cosyn Heath

Recorded live in Ontario at the Vontas Canada User Summit, this conversation highlights a transit agency preparing for its next chapter—and a leader focused on fundamentals, connection, and community impact.

🎙️ Credits + Disclaimer

Host & Producer: Paul Comfort

Executive Producer: Julie Gates

Producer: Chris O’Keeffe

Editor: Patrick Emile

Associate Producer: Cyndi Raskin

Consultants: Dan Misener & Jonas Woost (Bumper)

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.