More With Moreira: The Business Podcast

By Desmond Moreira

Maybe you’re a Property Manager, still wondering what the hell you’re doing in the game, this thankless existence, there has to be more right? Maybe you own the business, what started as a great ventu... more

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How many episodes does More With Moreira: The Business Podcast have?

The podcast currently has 62 episodes available.

More With Moreira: The Business Podcast episodes:

August 31, 2019Why 'Block Managers Boardroom'?
‘It’s something I’ve been craving for, all my block management life’
The idea behind the Block Managers Boardroom is to get like-minded people together,
those who realise there is lots of value in talking to other individual’s from companies in the same space, we can all learn from each other.
Desmond shares important news about the Block Managers Boardroom and how you can get involved in working collaboratively in this high-value environment.
if you are in the block manager space you should be interested, listen in now and find out more.

KEY TAKEAWAYS
It's creating a space where individuals can grow and take shared learning expertise back into their businesses.
It’s for the person who wants to develop personally and realises that education comes in many forms – through other people, training and experience.
It’s about coming to the table presenting problems and ideas and letting the people in the room give feedback and share their ideas – they may have already had to deal with the same problem.
There are people who are willing to come to the table and share their experience, what they have done, to facilitate helping others.
If one person has a problem and we can get it solved, we all benefit from the outcome and the answer.
Learning from other people who are doing the same sort of job as you fast tracks and cuts across all the noise, all the crap enabling you to get to the point way quicker.
If you have an idea, there will be someone in the room able to add value to it and everyone benefits from the learning.
The boardroom environment has a sole purpose – to develop and learn about what is actually happening in the business now.
if you want to grow develop and be successful you need to do things differently, find a new way and see the competition as an opportunity, a platform, a pool of people who are an extension of your own knowledge.
Imagine the capacity your business will have when you realise these are all people that can add to what you are doing, it’s a different mindset.
This is a great way to begin making massive steps forward in your own journey as an individual and for your business to gain greater traction.

BEST MOMENTS
‘We need to do the opposite of what has been done before’
‘In business, mistakes cost money that’s the point and one of the upsides of working with your peers is that others will have experienced the problem you’ve got’
‘Someone in the room will have experienced it, someone in the room will be able to troubleshoot it 3 different ways’

VALUABLE RESOURCES
More With Moreira Podcast

ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my
exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!

CONTACT METHOD
http://desmondmoreira.co.uk
https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
https://twitter.com/Desmondmoreira
https://www.instagram.com/desmondmoreira
This show was brought to you by Progressive Media
...more
14min
August 27, 2019If Your in A Business, it’s an IT Business
In this episode of More With Moreira, Desmond explains the importance of software and technology within your business and how it can help your business grow to the next level. He also discusses what software and platforms that he uses within his business and why he uses them.
KEY TAKEAWAYS
If you’re a business in 2019 who manages clients and lots of different tasks, you are a technology/IT business.
Software can give you better, more up to date information. It can also reduce costs and be more reliable.
Often if you don’t use software it’s hard to show someone how to do something especially when the task has multiple layers.
Software can help to integrate someone into your business rather than taking a person away from your business to teach a new employee how to do certain tasks.
There are tonnes of different software that you can use within your business, the best software for you depends on what your business is.
We use Google and Zendesk within our business where we all work from home. If you don’t have software to keep you organised, then it’s likely you’re not going to do well.
Certain software’s that could be new to you could make a huge difference to your business and drive you to the next stage of your business.
BEST MOMENTS
‘Don’t resist software especially when starting up’
‘Software is your friend’
‘Software is never going away’
‘You have to take a massive interest in IT and technology and keep up to date with new platforms’
‘You need to pay attention to technology regardless of whether you like it’
ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!
- Desmond Moreira, your host
CONTACT METHOD
Website: http://desmondmoreira.co.uk
YouTube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
Twitter: https://twitter.com/Desmondmoreira
Instagram: https://www.instagram.com/desmondmoreira
This show was brought to you by Progressive Media
...more
14min
August 06, 2019If I Can You Can! Desmond Talks To John Clarke
Are you planning to start your own business soon but think you don’t have all you need?
Today on the More With Moreira Podcast, Desmond talks to John Clarke, the author of If I Can, You Can, to talk about everything business. Just like him, you can start any business you want from scratch. From growing your knowledge to finding your team to planning your business exit strategy, we’ve got you covered. Desmond also emphasises the importance of being surrounded by the right people (mentor, support system, and loved ones) while you grow your team. Discover and learn more when you tune in.
KEY TAKEAWAYS
John advises two stages of the recruitment process. It’s important to know a team member’s attitude and behaviour towards work, co-workers, goals, etc. Be strategic when laying out the process.
Don’t spend massive money on recruitment agencies. Make use of free social media platforms, especially LinkedIn. It’s easier to gauge if someone can be a right fit in your team once you see how they build their public professional profile.
Every business has an exit strategy. Also, a part of the business plan is to make sure that the leadership role serves their purpose in meeting the business goals. If you think the business will flourish more when you let someone step in, then let it happen.
Mental well-being is not something that happens to you; it’s something that’s within you. Keep your team’s mental well-being in check as it affects cooperation and performance.
Always keep it balanced. It helps that you exercise daily and making sure that your goals (finances, career, business, etc.) are progressing.
Advice for those who want to start a business: Get a mentor, read self-help and business books, share your ideas, and learn from the experience of others.
BEST MOMENTS
“You’re only good as your team.”
“Over the 7 or 8 years, you learn lots of things. You have to do lots of things wrong often to get it right.”
“You can’t grow a business when you’re working in it.”
“Balance is the key in business.”
“Whoever you are and whatever you’ve done, mental health is something to be managed.”
VALUABLE RESOURCES
Become A Key Person Of Influence: The 5 Step Sequence to Becoming One of the Most Highly Valued and Highly Paid People in Your Industry by Daniel Priestley
If I Can, You Can: Transformation Made Easy by John Clarke
The Streetwise Tradesman Mentor Podcast | Apple | Spotify | Stitcher
ABOUT THE GUEST
John Clarke is an entrepreneur, the author of if I Can, You Can, and the host of The Streetwise Tradesman Mentor Podcast. After qualifying as a plumber and a heating engineer in 2008, he started all of his businesses from scratch. He’s had years of experience in business, property, fitness, and mindset. Through his book and podcast, he aims to share his experience, tips, and advice for people who want to follow suit.
https://www.johndclarke.co.uk/
ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls, and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!
- Desmond Moreira, your host
CONTACT METHOD
Website: http://desmondmoreira.co.uk
YouTube Channel: https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
Twitter: https://twitter.com/Desmondmoreira
Instagram: https://www.instagram.com/desmondmoreira
This show was brought to you by Progressive Media
...more
1h 1min
July 27, 2019Des Talks to Stephen Goodacre; A Story of Fish & Chips , Creating a Micro-Niche and Achieving a USP
In this fascinating episode, Des is in man cave territory as he talks to Stephen Goodacre who shares his experiences, business journey and success as a fish and chip establishment entrepreneur.
There is a  lot to be learnt from those who’ve already done it, we are sometimes short-sighted as business owners thinking that a different time makes it unique, when actually the challenges faced are similar.
If you are a business owner reach out to someone who has come before you, there is much you can learn from others experience.
 
KEY TAKEAWAYS
What was it like starting a business in the seventies?
It took a year to put together the finance
The lending criteria was very different, the local bank manager knew everybody, and finance was based on what they thought of you, your character, your abilities it's now a form filling exercise
The fish and chip business is a complex business because you are a manufacturer and a retailer
Word of mouth was essential and if you had a good product people would come.  
What was the first thing you did to promote and market the business?
We had a huge fish painted on the window;  it was a bold statement advertising the business
There was at that time a residual culture around ‘training your customers to come when you are open.’
The landscape of takeaway food was completely different there were no other fast food outlets.
Location was everything and after the purchase of a second shop, we focused on a corporate brand, a distinctive approach and extensive promotion.
We asked what does the customer want?
The idea of free promotion through the creation of stories and stunts to attract attention was hugely successful and facilitated a high profile for the business.
Your business is only as good as your weakest link, we introduced formal induction and empowered our counter staff to be able to make a decision, to refund or replace when required, customer satisfaction is key.
The best form of advertising is person to person - it is said that for every ten people you upset they will tell 12 others, but those who have a great experience will only tell 4 people.
We introduced technology and formal training to systemise the business effectively.
As a small business promotion spending equates to a significant amount of money and quantifying the impact of advertising is always challenging.  
Moving forward we realised that other fish and chip shops were not our competition it was other fast-food restaurants, this became our focus.
Being the first fast food business to do various things such as gain an alcohol licence gave us a Unique Selling Point (USP)
The principles for marketing the business are the same as for any business.
The medium might be different, but the method is the same whatever the communication platform.
If you can get the right combination of media, branding and promotion a business can gain traction and exposure much more quickly now.
 
BEST MOMENTS
‘The targeting of a particular audience has changed everything. Previously it was the level of footfall that was key’
‘We were dealing with a local newspaper, now you can go on Facebook and get a worldwide audience’
‘Good news travels nowhere and bad news takes flight’
‘We created a micro-niche and our competition was the fast food industry’
 
VALUABLE RESOURCES
More With Moreira Podcast
 
ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my exciting life, so I’m going to try and make this worth your while. I never got inspired at school, I was too busy trying to impress my peers, chasing girls,
and being a fool to get inspired. I rejected school. But let me tell you something for free! That was a mistake! I spent the next 15 years in jobs I hated, with no direction, lacked purpose, and motivation for life. Yes, big words, but that was me in a box. A slave to the system! Fast forward to today, and well, I’m not sitting in my ivory tower or anything, but I love life and my career. Yeah, it’s both painful and exciting rolled and wrapped up into one giant subway, and who doesn’t love subway rite? The point is, you only get one life, don’t waste it pursuing things you care nothing for, invest in YOURSELF and grow as a person, be the best YOU by putting YOU first!  
 
CONTACT METHOD
http://desmondmoreira.co.uk
https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
https://twitter.com/Desmondmoreira
https://www.instagram.com/desmondmoreira
This show was brought to you by Progressive Media
...more
59min
July 23, 2019Consistency WINS
‘Why is it so important to be consistent?’
In this episode of More With Moreira, Desmond explains the importance of consistency within a business and how it can be used to increase results whether you’re starting a or building upon an existing business.

KEY TAKEAWAYS
A lot of the people who I talk to who want to increase the amount they achieve lack consistency. Whether that’s within their marketing, delivery of service or general business.
Most of the time when someone gets a result or results, it’s because they have been consistent with their performance over a long period of time.
People can have a perceived perception of your business dependant on a smaller experience they may have had.
If you don’t know what your performance levels are or what you want to achieve, it will be hard to find what you need to become consistent in.
Consistency isn’t just something you can achieve with effort. It’s achieved through strategic and effective management which has to be part of the business plan.
There has to be a way of measuring how consistent you’re being so you can see where you’re not being consistent.
Even if you’re held responsible for the consistency of part of the business, remember that your aim is to increase the performance of the whole business, it’s not just solely you.

BEST MOMENTS
‘Not sometimes, not every now and then, all of the time!’
‘Consistency allows you to provide a level of service and continued growth.’
‘Ask yourself what you’re not being consistent in.
‘Consistency is always a good thing; I don’t think it’s ever a negative thing.’
‘Consistency doesn’t happen through effort alone.’

VALUABLE RESOURCES
More With Moreira Podcast

ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my
exciting life, so I’m going to try and make this worth your while. I never got
inspired at school, I was too busy trying to impress my peers, chasing girls,
and being a fool to get inspired. I rejected school. But let me tell you
something for free! That was a mistake! I spent the next 15 years in jobs I
hated, with no direction, lacked purpose, and motivation for life. Yes, big
words, but that was me in a box. A slave to the system! Fast forward to today,
and well, I’m not sitting in my ivory tower or anything, but I love life and my
career. Yeah, it’s both painful and exciting rolled and wrapped up into one
giant subway, and who doesn’t love subway rite? The point is, you only get one
life, don’t waste it pursuing things you care nothing for, invest in YOURSELF
and grow as a person, be the best YOU by putting YOU first!

CONTACT METHOD
http://desmondmoreira.co.uk
https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
https://twitter.com/Desmondmoreira
https://www.instagram.com/desmondmoreira

This show was brought to you by Progressive Media
...more
12min
July 20, 2019Natalie Rubinstein
‘Everyone gives the impression that everything is fine but in reality, we all face challenges every day and talking to another management agent can help to solve the problem. As block management companies we can learn a lot from each other’
Desmond is in conversation with Natalie Rubinstein, a managing agent working in Knightsbridge.
In an industry where there is currently little collaboration between agents Desmond and Natalie are championing the positives for everyone of getting together and talking.
If you are a property manager and want to make a difference to the way the industry moves forward then listen in and get involved!

KEY TAKEAWAYS
How many schemes should a property manager have in their portfolio?
It doesn’t matter how many units there are in a scheme each scheme generates its own workload.
The optimum number of schemes is approximately 15 extending to a maximum of 20 for the property manager to be able to deliver good customer service.
It’s a balance finding how many properties you can give to a property manager before you have enough additional properties to justify employing an additional property manager.
What happens when you are approached by a potential new client?
It’s all about finding out what they want and how we can help the first questions are always;
Why are leaving your current agent?
What are they not doing for you?
The underlying reasons linked to change are usually a lack of communication and transparency.
Communication is about managing expectations. People expect an immediate response so educating people about the role of the manager can help them to understand the individual may be on-site or in meetings as part of their working day.
When talking to a potential client it’s important to work out if you can work with them. That your vision and values are aligned with theirs.
There are some very good property managers out there, but the client can prevent the property management company from being able to carry out their role effectively.
The number one reason clients cite for changing companies is their current property manager leaving.
All property managers have a limited time with a particular portfolio as career moves upwards result in them moving into senior property manager or block manager roles.
Is there a need for collaboration?
Agents typically don’t speak with other agents. Although property management is operational across very different areas even when there is no direct competition there is still a reluctance in communication between managers.
There is an overall impression that everyone and everything is fine but in reality, there are challenges every day and talking to another management agent can help to solve the problems.
When people share and talk to each other it can lead to creative solutions or confirmation that the solution you are proposing is the best one to resolve the challenge.
There is a lot of experience and expertise in the industry, but it is not shared because of the fear of competition.
If you care about the industry you should share your knowledge and expertise.
BEST MOMENTS
‘We are a service provider and there are a multitude of areas that a property manager must be knowledgeable about’
‘It’s all about how you manage the transition between different property managers in your business’
‘There are some very good property managers out there, but they are not able to do the best they can do’

VALUABLE RESOURCES
More With Moreira Podcast

ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my
exciting life, so I’m going to try and make this worth your while. I never got
inspired at school, I was too busy trying to impress my peers, chasing girls,
and being a fool to get inspired. I rejected school. But let me tell you
something for free! That was a mistake! I spent the next 15 years in jobs I
hated, with no direction, lacked purpose, and motivation for life. Yes, big
words, but that was me in a box. A slave to the system! Fast forward to today,
and well, I’m not sitting in my ivory tower or anything, but I love life and my
career. Yeah, it’s both painful and exciting rolled and wrapped up into one
giant subway, and who doesn’t love subway rite? The point is, you only get one
life, don’t waste it pursuing things you care nothing for, invest in YOURSELF
and grow as a person, be the best YOU by putting YOU first!

CONTACT METHOD
http://desmondmoreira.co.uk
https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
https://twitter.com/Desmondmoreira
https://www.instagram.com/desmondmoreira
This show was brought to you by Progressive Media
...more
1h 14min
July 16, 2019Killer Wednesdays
If you get to the middle of the week and question what it’s all about then this podcast is a must-listen.
Desmond discusses why we experience killer Wednesdays and what we should be doing about it.
As individuals, we need to own our sh#t! listen in and start being the best you can be every day.

KEY TAKEAWAYS
Wednesday is the day you start questioning life, is this what I want to do? am I really happy with my job?
Wednesday is a day for reflection, we look back and look forward to what we are doing and where we are going.
If you are questioning your interest, energy and passion, it’s important to understand the reasons why you feel that way.
You need to be aware of how negative and adverse feelings impact on your performance and output.
People fall into the trap of using external factors as an excuse to blame how they feel and justify their actions.
You have to take ownership of the stuff you are responsible for – we are all responsible for how we feel, how we react, our commitment, our energy, our engagement with others and the passion we bring.
If you are professional, you must own it, be responsible for it and deliver every time.
Wash away the thoughts of Monday morning blues and killer Wednesdays, start to think differently about how to perform and deliver at a high level all the time.
It requires skill to contain the stress, challenges and frustrations and continue in your role professionally.
If you want to earn more, do more and get more you’ve got to think differently.
We can all do more, achieve more, be better but we have to take control and own it. It's our responsibility nobody else’s.

BEST MOMENTS
‘Own your sh#t’
‘You can do something about it, you owe it to yourself and your employer’
‘You are in the groove for work but mentally at the point of ‘is this something I actually like’
‘Doubts start setting in you’ve completed 2 hard days of work and there are still 2 to go’
‘The internal factors are yours and you’ve got to do what you can to make it the best it can be regardless of external factors’

VALUABLE RESOURCES
More With Moreira Podcast

ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my
exciting life, so I’m going to try and make this worth your while. I never got
inspired at school, I was too busy trying to impress my peers, chasing girls,
and being a fool to get inspired. I rejected school. But let me tell you
something for free! That was a mistake! I spent the next 15 years in jobs I
hated, with no direction, lacked purpose, and motivation for life. Yes, big
words, but that was me in a box. A slave to the system! Fast forward to today,
and well, I’m not sitting in my ivory tower or anything, but I love life and my
career. Yeah, it’s both painful and exciting rolled and wrapped up into one
giant subway, and who doesn’t love subway rite? The point is, you only get one
life, don’t waste it pursuing things you care nothing for, invest in YOURSELF
and grow as a person, be the best YOU by putting YOU first!

CONTACT METHOD
http://desmondmoreira.co.uk
https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
https://twitter.com/Desmondmoreira
https://www.instagram.com/desmondmoreira

This show was brought to you by Progressive Media
...more
16min
July 13, 2019Des Talks to Rajeev Nayyar
‘Consumer expectations constantly change, and any software needs to be able to deal with this’
In this episode, Desmond is in conversation with Raj Nayyar, Managing Director of Fixflo. They discuss how the right technology and communication can work for all involved in a block building from the contractors through to the clients, managers and tenants.
If you want to understand how the technology for block management is changing and the ways it can be used as a positive tool to develop systems and relationships then listen in now.

KEY TAKEAWAYS
Property technology is part of a digital transformation of the property industry providing new tools that enable more efficient ways of working.
A property managers job is a mixture of relationships and transitional requirements.
Consumer expectations constantly change, and any software needs to be able to deal with this, through regular updates.
The world is a collaborative place if everyone is given the tools to help solve the problem.
Fixflo set out to solve the problems around repairs and came to understand it’s about expectation management. It’s vital to communicate with all parties - contractors should know what the problem is, managers should know when the work is completed. If you manage the communication you get a much better process end to end.
Fixflo started by solving one problem – getting the right information from tenants on reactive repairs and created a structured process to deal with the problem. The system grew to solve further problems and continues to evolve to meet the needs of customers.
If you put a property up it starts falling down so effective maintenance both planned and reactive is how you preserve capital value and preserve the relationships with those paying rent.
Smart sensors are increasingly installed as part of new builds and it is likely they will be retrofitted due to the benefits they bring to property management such as tracking the heat of a person and turning on and off the air conditioning according to where the person is located in the building.
To provide the professional service people want and transparency as to how money is made the block management model must change.
The role of manager continues to evolve and become more complex with increasing responsibilities. If block managers don’t manage their properties well, then lives can be at risk and the finance handled now by block managers can be considerable.
The introduction of minimum qualifications and standards will protect the consumer and increase the professional profile of block managers moving forward.
The proposed reforms and regulations will be applicable to the agent, but they are not the ultimate decision-makers for the building, and it is important to recognise that the client does not always take the advice of the block manager.

BEST MOMENTS
‘Property tech is technology in property, it’s not as if block managers have been using an abacus to work out service charges previously’
‘Our starting point is – what do our customers want? we seek data and interview them to understand the problem and how to solve it’
‘We are all judged against consumer expectations’

VALUABLE RESOURCES
More With Moreira Podcast
https://www.fixflo.com/

ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my
exciting life, so I’m going to try and make this worth your while. I never got
inspired at school, I was too busy trying to impress my peers, chasing girls,
and being a fool to get inspired. I rejected school. But let me tell you
something for free! That was a mistake! I spent the next 15 years in jobs I
hated, with no direction, lacked purpose, and motivation for life. Yes, big
words, but that was me in a box. A slave to the system! Fast forward to today,
and well, I’m not sitting in my ivory tower or anything, but I love life and my
career. Yeah, it’s both painful and exciting rolled and wrapped up into one
giant subway, and who doesn’t love subway rite? The point is, you only get one
life, don’t waste it pursuing things you care nothing for, invest in YOURSELF
and grow as a person, be the best YOU by putting YOU first!

CONTACT METHOD
http://desmondmoreira.co.uk
https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
https://twitter.com/Desmondmoreira
https://www.instagram.com/desmondmoreira

This show was brought to you by Progressive Media
...more
39min
July 08, 2019Collecting Service Charges interview with Laura Severn of LMP
‘As a leaseholder, you must pay your service charges, irrespective of the service, it’s in your lease pay it’
In this episode, Desmond talks to Laura Severn from LMP about service charges and what happens when they are not paid.
Their informed conversation provides an insight into the effect non-payment has on the different parties involved.
If you are a leaseholder or a block manager listen in and find out what really happens with service charges, why we need them and what happens when they are not paid.

KEY TAKEAWAYS
What are the main benefits of paying service charges?
The reason you pay is to maintain the building you are living in. When they are not paid multiple jobs are suspended due to a lack of money to complete the work.
If you are, as a good tenant paying but your neighbour isn’t, you may in time also not pay because you can’t see the level of maintenance you would expect. This is where the problem arises, people often perceive that there is a pot of money available for tasks, this is not correct, the service charges go directly for the payment of required maintenance activities.
At LMP what’s the process of collecting service charges?
It can be system driven, but with this type of debt collection, there is a way to do it. The initial part is investigation followed by courts and litigation if there is still no resolution the process ultimately ends with forfeiture.
It's important to understand the 2 groups of non-payment – the can’t pay and the won’t pay
Can’t pay – financial difficulties, how can we work with them to bring a resolution.
Won’t pay – why won’t they pay? We investigate to understand why they won't pay.
Putting aside the financial implications what’s the most damaging aspect of litigation?
It’s a miserable situation and your home is at risk. The length of the process and proceedings results in everyone losing.
There is a commercial reality, it is the law and a forfeiture hearing is the end of the process, but there is a human aspect to the process.
You got to view paying your service charge in the same way as paying your mortgage, it must be deemed as important, the consequences of not paying are potentially the same.
Not paying your service charge is not the way to change an aspect of maintenance you are not happy with.
Service charges are paid on account so it's vital they are paid as demanded if after a year you really feel things aren’t right then you can use the systems in place to dispute.
BEST MOMENTS
‘There is no pot of gold at the end of the rainbow, there is no credit if you don’t pay there is no money available’
‘It’s lose, lose for everyone’
‘They want you to try and settle it, that parties have talked’
‘If you are a leaseholder your lease is a form of protection that can be used if required’

VALUABLE RESOURCES
More With Moreira Podcast
http://www.lmp-law.com/

ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my
exciting life, so I’m going to try and make this worth your while. I never got
inspired at school, I was too busy trying to impress my peers, chasing girls,
and being a fool to get inspired. I rejected school. But let me tell you
something for free! That was a mistake! I spent the next 15 years in jobs I
hated, with no direction, lacked purpose, and motivation for life. Yes, big
words, but that was me in a box. A slave to the system! Fast forward to today,
and well, I’m not sitting in my ivory tower or anything, but I love life and my
career. Yeah, it’s both painful and exciting rolled and wrapped up into one
giant subway, and who doesn’t love subway rite? The point is, you only get one
life, don’t waste it pursuing things you care nothing for, invest in YOURSELF
and grow as a person, be the best YOU by putting YOU first!

CONTACT METHOD
http://desmondmoreira.co.uk
https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
https://twitter.com/Desmondmoreira
https://www.instagram.com/desmondmoreira

This show was brought to you by Progressive Media
...more
32min
July 02, 2019Stop Rejecting Your INDUSTRY
Opportunities can come from doing above and beyond your pay check by supporting your sector. Going to events or networking with new people in your industry can be great way to grow yourself and find valuable opportunities. Listen to this episode of More With Moreira where Desmond dives deeper into why rejecting your industry is not a good idea.

KEY TAKEAWAYS
Lots of people or companies instantly resist or reject new ideas from people who may be new to an industry. I find this is usually not because they don’t like the idea but because they don’t like the idea of collaborating.
When you reject things such as industry events or making the effort with new people within the industry, you’ll miss out on a lot of knowledge that you can only get from an outside perspective.
The biggest event of the year, within the block management industry for me would be the IRPM seminar. I go to this predominately to network with new people within my industry.
It’s not necessarily about the content said on stage at events or showing people you were there. It’s more about networking and meeting new people who may be of value to me in the future.
I used to be sceptical of anyone who did anything but I missed out on so many opportunities because of this mind-set.
These events are my motivation to network and make me realise how may great people there are in your sector.
You have to do something beyond your pay check in order to gain more opportunity and grow your sector so you can grow with it.

BEST MOMENTS
‘We’re very quick to reject new industry ideas from people new to the industry.’
‘You could gain a valuable contact from networking with new people, they may help you later down the line’
‘Don’t turn your nose up at companies that are benefiting from helping other people out as well as themselves.’
‘It would be great if there was more support from the public with these networking events.’
‘Support the industry.’
‘Everyone has something to contribute that’s bigger than what you’re already doing.’

VALUABLE RESOURCES
More With Moreira Podcast
https://lollipopsocial.co.uk/

ABOUT THE HOST
I don’t know how this works, but you’re here now listening (hopefully) about my
exciting life, so I’m going to try and make this worth your while. I never got
inspired at school, I was too busy trying to impress my peers, chasing girls,
and being a fool to get inspired. I rejected school. But let me tell you
something for free! That was a mistake! I spent the next 15 years in jobs I
hated, with no direction, lacked purpose, and motivation for life. Yes, big
words, but that was me in a box. A slave to the system! Fast forward to today,
and well, I’m not sitting in my ivory tower or anything, but I love life and my
career. Yeah, it’s both painful and exciting rolled and wrapped up into one
giant subway, and who doesn’t love subway rite? The point is, you only get one
life, don’t waste it pursuing things you care nothing for, invest in YOURSELF
and grow as a person, be the best YOU by putting YOU first!

CONTACT METHOD
http://desmondmoreira.co.uk
https://www.youtube.com/channel/UCo6eVOt1YEQD0dxNkRXevVg/featured
https://twitter.com/Desmondmoreira
https://www.instagram.com/desmondmoreira

This show was brought to you by Progressive Media
...more
16min

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