What happens when AI disruption starts from the bottom up? This episode features Craig Donovan from PAX8, who reveals how MSPs are now leading the charge in AI adoption, not just following the enterprise. Learn about the Managed Intelligence Toolkit, the shift to workflow-driven solutions, and how PAX8 is helping partners transform their businesses and relationships with customers.

Billing headaches, partner trust, and the future of marketplaces—Craig doesn’t shy away from tough questions. Hear candid insights on how PAX8 is tackling challenges, investing in innovation, and putting partner experience at the center of everything they do. Whether you’re curious about agent marketplaces or just want to know how to stay ahead, this episode delivers actionable insights and honest answers.

Why Listen:

• Learn about the Managed Intelligence Toolkit and its real-world applications
• Hear how AI is shifting from enterprise-first to SMB-first
• Discover new ways to monetize and manage AI-driven services
• Understand the critical role of trust and transparent communication
• Get updates on billing improvements and partner support

Guest:

Craig Donovan is the Chief Experience Officer at PAX8, where he leads initiatives to enhance partner engagement, drive innovation, and deliver exceptional experiences for the IT channel. Greg is passionate about empowering MSPs to thrive in a rapidly changing landscape.

• Website: https://www.pax8.com
• LinkedIn: https://www.linkedin.com/in/craig-donovan-621b585/

Companies, Products, and Books Mentioned:

• Microsoft CoPilot – https://www.microsoft.com/en-us/microsoft-copilot
• Azure Foundry – https://azure.microsoft.com/en-us/products/azure-spring-apps/
• ChatGPT – https://chat.openai.com
• Midjourney – https://www.midjourney.com
• PAX8 Academy – https://academy.pax8.com
• PAX8 Voyager Program – https://www.pax8.com/voyager/

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• Host: Marvin Bee
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