MTMG's IT Roundtable

MTMG's IT Roundtable

By MTMGBusiness
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MTMG's IT Roundtable episodes

  • Turning Around B2B Helpdesks with Cesar Moreno Cresis and Ben Blackmore

    Episode Description: In this episode of MTMG's IT Roundtable, we delve into the complexities and solutions surrounding outsourced help desks. Join us for a conversation with industry experts Cesar Moreno Cresis and Ben Blackmore. They share their personal experiences and insights on improving help desk operations, enhancing end-user satisfaction, and navigating the challenges of outsourcing. Tune in for actionable advice on knowledge transfer, staff retention, and customer satisfaction.


    Key Discussion Points:

    • Cesar's Experience:
    • Ben Blackmore's Journey:
    • Common Challenges and Solutions:
    Initial issues with outsourced service desks.
    Importance of good documentation and knowledge management.
    Training and onboarding processes.
    • Practical Analogies:
    Ben's coffee machine analogy explaining the importance of proper service transition.
    • Actionable Steps for Improvement:
    Knowledge Management
    Documentation and workflows
    Knowledge transition planning
    Staff Training and Retention
    Implementing training programs.
    Staff motivation and retention strategies.
    Ongoing Tracking
    Conducting call calibrations.
    Customer satisfaction surveys and their importance.
    Leadership and Perception Management
    The role of leadership in supporting and respecting service desk teams.
    Managing perceptions and maintaining high customer satisfaction.

    Notable References:

    Songs:
    • Pachelbel’s Canon
    • Shoot to Thrill – AC/DC

    Connect with Us:

    Check out our website - www.mtmg.eu
    If you have suggestions or would like to appear on a future episode, email us at [email protected]
    If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected].
    Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please!
    https://www.linkedin.com/company/mtmg-eu


    40 min
  • Managed Security With Paul Troisi of Troy Mobility

    In this episode, we are joined by Paul Troisi, the founder and Chief Customer Officer of Troy Mobility. Paul shares insights into Troy Mobility's innovative approach to managed security services, discusses the evolution of the mobile security market, and highlights the unique challenges and solutions in protecting mobile devices. He also touches on the importance of customer-focused service, the role of transparency and trust in partnerships, and the future of mobile security.


    Key Discussion Points:

    Troy Mobility’s Unique Approach:

    • Focused on mobile security market space, leveraging years of experience to offer tailored security solutions.

      • Customer-Centric Philosophy:

      • Providing objective opinions and solutions.
      • Emphasis on taking care of employees to ensure customer success.

        • Partnering with MTMG to bring mobile support to MSPs:

        • Enhancing their offerings with mobile security solutions.
        • Multi-tenant architecture and turnkey solutions.


          • Notable References:

          Books:

          1. "The One Thing" by Gary Keller and Jay Papasan
          2. "The Pumpkin Plan" by Mike Michalowicz

            3. Songs:

            1. "Crazy" by Seal


              2. Connect with Us:

              Check out our website - www.mtmg.eu


              If you have suggestions or would like to appear on a future episode, email us at [email protected]


              If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected].


              Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please!

              https://www.linkedin.com/company/mtmg-eu


              30 min
            2. Mobile Threat Defense With Colm Healy, CEO of Corrata

              In this episode, we are joined by Colm Healy, CEO and founder of Corrata, a leading mobile threat defense company.


              Colm shares insights into Corrata's innovative approach to mobile security, discusses the growing threats of phishing attacks via non-traditional channels, and explains how their on-device traffic inspection engine enhances security. He also touches on the importance of corporate culture, regulatory compliance, and staying updated with technological advancements.


              Key Discussion Points:

              • Corrata’s Unique Approach: On-device traffic inspection engine for comprehensive monitoring and privacy-compliant security.
              • Corporate Culture: The benefits of a small, goal-focused, and collegial work environment.
              • Phishing and Mobile Threats: The prevalence of phishing attacks via messaging apps and QR codes, and the importance of comprehensive anti-phishing protection.
              • Regulatory Adaptation: Corrata’s flexibility in data collection and reporting to comply with global privacy standards.
              • Personal Insights: Colm’s passion for affordable housing and his involvement in related charity work.



                • References (books, articles, blogs, or podcasts referenced):

                • “Super Communicators” by Charles Duhigg
                • “The Power of Habit” by Charles Duhigg
                • “Inbetween Days” by the Cure


                  • Connect with Us:

                  Check out our website - www.mtmg.eu


                  If you have suggestions or would like to appear on a future episode, email us at [email protected]


                  If you could use the help one of our experts to get the most out of your IT investments, please reach out to us [email protected].


                  Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please!

                  https://www.linkedin.com/company/mtmg-eu


                  33 min
                • Cybersecurity Trends with Rich Casselberry

                  In this episode, we dive deep into the world of cybersecurity with Rich Casselberry, a seasoned expert, and Dan Wakefield. We explore the challenges CISOs face, the impact of AI on security, and how to cultivate a strong security culture.

                  Key Points:

                  • Current Landscape: Balancing security with realistic budgets, the rise of cyber threats, and the importance of effective incident response.
                  • AI in Cybersecurity: A double-edged sword, enhancing defenses but also being used by attackers. We discuss AI security tools and managing AI infrastructure securely.
                  • Security Culture: Why a security-conscious culture is critical. We share real-world examples to illustrate its importance.
                  • Vendor Management & Insurance: Choosing the right security vendors and the role of cyber insurance in today's world.
                  • Future Trends: Promising technologies like quantum computing and blockchain shaping future security landscapes.


                    • References (books, articles, blogs, or podcasts referenced):

                    • “The Cuckoo’s Egg” by Clifford Stoll


                    Connect with Us:

                    Check out our website - www.mtmg.eu


                    If you have suggestions or would like to appear on a future episode, email us at [email protected]


                    If you could use the help one of our experts to get the most out of your IT investments, please reach out to us at [email protected]


                    Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please!



                    36 min
                  • Optimizing Business Expenses with Blake Wetzel, CEO of AuctionIQ

                    In this episode, we are joined by Blake Wetzel, CEO of AuctionIQ (AIQ). Blake shares his unique career trajectory, starting from Wall Street and moving through various roles in corporate finance, customer care, and sales. He delves into how AuctionIQ is revolutionizing procurement consultancy with a turnkey solution that optimizes enterprise spending. Blake discusses their market data-driven approach, the wide range of spend categories

                    they cover, and the significant savings they achieve for their clients. We also explore the human side of Blake, including his passion for family, golf, and physics.


                    References (books, articles, blogs, or podcasts

                    referenced):

                    Blue Ocean Strategy:

                    What is Blue Ocean Strategy | About Blue Ocean Strategy


                    Culture Code:

                    The Culture Code | Unlock The Secrets to the Most Successful Teams (danielcoyle.com)

                     

                    Connect with Us:

                    Check out our website at www.mtmg.eu


                    If you have suggestions or would like to appear on a future

                    episode, email us at [email protected]


                    If you could use the help of one of our experts to get the

                    most out of your IT investments, please reach out to us at [email protected].


                    Don’t forget to subscribe to the Podcast and follow us on

                    LinkedIn!

                    30 min
                  • Energy Solutions With AppDirect's Andy Potts

                    Join us for a comprehensive discussion on energy management with Andy Potts, a seasoned Energy expert with over 20 years of experience. 


                    Andy, Senior Product Sales Specialist at AppDirect, will dive deep into critical topics that impact your organization's energy strategy:


                    1. Procurement and Risk Management: Learn how to navigate the deregulated energy market and mitigate risk.

                    2. Sustainable Solutions for Municipalities:

                    Discover how municipalities and elected officials can leverage sustainable energy solutions.

                    3. The Future of Energy with AI and IoT:

                    Explore the transformative impact of Artificial Intelligence (AI) and Internet of Things (IoT) on the energy sector.

                    4. The Power of Technology Consultants:

                    Understand why partnering with technology consultants is crucial for optimizing your energy strategy.



                    References:

                    Bloomberg Energy: A comprehensive source for real-time energy data and market trends.


                    Tom Clancy Novels: Known for their technical detail and engaging storytelling.

                     


                    Connect with Us:

                    Check out our website - MTMG Website

                     

                    If you have suggestions or would like to appear on a future episode, email us at [email protected]

                     

                    If you could use the help one of our experts to get the most out of your IT investments, please reach out to us HERE.

                     

                    Don’t forget to subscribe to the Podcast, and follow us on LinkedIn please!


                    38 min
                  • IT Infrastructure with Dan Wakefield

                    Episode Summary:

                    In this episode of the MTMG podcast,

                    Paul and Joe are joined by Dan Wakefield, IT Infrastructure Consultant, to discuss his journey in the IT field, strategies for optimizing IT environments, and the latest changes in VMware's licensing model. Dan shares practical advice and insights for IT professionals, and anyone interested in the evolving landscape of technology.


                    Key Takeaways:

                    • The critical role of optimizing IT infrastructure for performance and cost-efficiency.
                    • Understanding and navigating VMware's new licensing model.
                    • Exploring alternative virtualization solutions to suit different business needs.
                    • The importance of continuous learning and aligning IT strategies with business objectives.


                      • Connect with Us:

                      Check out our website - MTMG Website

                      Follow us on LinkedIn

                      If you have suggestions or would like to appear on a future

                      episode, email us at [email protected]


                      If you think one of our experts could help your team get

                      the most out of your IT investments, please reach out to us HERE.
                       

                      Don’t forget to subscribe to the Podcast, and follow us

                      on LinkedIn please!

                      34 min
                    • Business Strategy With Marc Franciosa

                      In this episode, we sit down with Marc Franciosa, a seasoned IT executive with global experience, to discuss his career, insights into business strategy alignment with IT, and the evolving role of technology in corporate settings.


                      Guest: Marc Franciosa


                      • Long-time IT and business strategist, former global CIO and CDO at large corporations


                      Episode Highlights:

                      • The importance of aligning IT discussions with business strategies, rather than focusing solely on technology for its own sake.

                      • Discusses the common pitfalls in conversations about emerging technologies like AI and how businesses should integrate technology thoughtfully to support strategic objectives.

                      • Explores the growing trend of fractional leadership, particularly in IT, discussing its benefits in providing strategic guidance without the need for full-time positions.



                      With any suggestions or ideas for future episodes, reach out to us at [email protected]


                      If you'd like help with your IT Strategy or any of our other services, please reach out to us at [email protected]


                      Visit our website at www.mtmg.eu



                      25 min
                    • Network Optimization with Ken Davis

                      In this episode of MTMG's IT Roundtable, award-winning network architect Ken Davis dives deep into the world of IT network optimization, sharing actionable strategies to overcome business challenges and maximize cost efficiency.

                      Here's what you'll learn:

                      • Ken's targeted approach to network troubleshooting
                      • Strategic avenues for IT cost efficiency
                      • Network optimization for real cost savings
                      • The power of integrated network architecture

                        • By the end of this episode, you'll be equipped with valuable strategies to optimize your IT network, improve efficiency, and achieve significant cost savings.


                        With any suggestions or ideas for future episodes, reach out to us at [email protected]


                        If you'd like help with your network, please reach out to us at [email protected]


                        Visit our website at www.mtmg.eu


                        46 min
                      • IoT and Energy Evolution: Insights from Abundant IoT's CEO, Vince Bradley


                        In this episode of MTMG's IT Roundtable, Vince Bradley, Founder and CEO of Abundant IoT, delves into the integration of IoT with telecom and energy sectors. Vince discusses the evolution of IoT technologies, their impact on business transformations, and Abundant IoT's strategic approach to

                        sustainability in corporate environments.

                        If you would like to look into the books Vince mentioned:

                        Predictable Revenue,

                        by Aaron Ross and Marylou Tyler

                        https://predictablerevenue.com/blog/15-minute-summary-of-predictable-revenue/

                        Crucial Conversations,

                        by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler

                        https://cruciallearning.com/crucial-conversations-book/


                        If you have any suggestions, or would like to appear on a future episode, please email us at [email protected]


                        32 min

                      About MTMG's IT Roundtable

                      From the publisher's feed

                      Pull up a chair to our virtual roundtable as we talk to business partners who are navigating complex challenges in today's evolving technology world. We bring together industry experts and…