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My Curious Colleague ~ CPG CX episodes
- 61. Maxine Weber's Secret for Extraordinary Employee Experience at Contact Center- DSBQ Double Secret Bonus Question
Technically this is Maxine Weber's DOUBLE, DOUBLE Secret Bonus Question (DDSBQ). Maxine is a Former CX leader and Director of Marketing, Nutraceuticals at Ashland . You may remember her from her last episode: S3 Ep55 Impact of a Consumer Affairs role can Have on one's Career Journey.
She spills the tea on how she approached the employee experience for her Contact Center front line folks resulting in the lowest attrition rates per program for her BPO. HINT: Max was ahead of her time in truly embracing work/life balance much before hybrid work became common place. And, she explains the reason behind her long time experience in Food & Beverage, across B to C and now a B to B organization.
Thanks Max! and Thanks to you all for Listening and Supporting the My Curious Colleague -the Podcast.
---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message13 min - 60. Tracking 2022 & beyond Home & Kitchen Trends Impacting Consumers & Consumer Care wJane Freiman -Owner, Smart Kitchen InsightsMy Curious Colleague, the PODCAST, is back for Season 4...! I'm kicking off Season 4 with my colleague, Jane Freiman, - Owner, Smart Kitchen Insights. She shares Home & Kitchen Trends she's been tracking. You may remember her from Episode #28 (Dec 2021) when she was on the podcast and is back to update us on some of those trends PLUS share some new ones.I love this idea of keeping our listeners close to trends which may trickle down to impact the Consumer and -- ultimately impact the Consumer Care function.Thanks for listening...!#CPGCX #caringDeeplyForYourConsumers #MyCuriousColleague---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message29 min
- 59. Double Secret Bonus Question [Secrets Staying Calm during an "Event"] ftring. Beth Ziff, EVP of Customer Engagement, Premier Response
Our next Double Secret Bonus Question (DSBQ) episode on the My Curious Colleague Podcast this week features my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response.
My DSBQ to Beth is trying to find out her secret for being so effortlessly “steady in a recall” (she refers to them as “high volume events” because they could be positive...so true!).
Beth reveals certain steps regarding People, Process & Platforms that guides her calmness and she believes- if followed- will guide her clients during this busy time caring for their consumers.
💜 Thank you Beth for joining me on S3 Ep59 coming out officially this Tuesday, 8/2/22, on the My Curious Colleague #podcast.
💲Spread the Wealth Corner: Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link https://zen.ai/curiousceoInterested in sponsoring this show or podcast ads for your business? Go to https://zen.ai/mycuriouscolleague1 and fill out the contact information so Zencastr can help you, bring your business story to life."
🎧Podcasts I’m loving---
Definitely “Cubicle to CEO®” podcast hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = Excellent content…!
Also, Startup CPG podcast w/host @Jessi Freitag – re: Upstarts and startups in CPG
#MyCuriousColleague #Customerrelations #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers #CPGXnMore
---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message12 min - 58. Customer Experience Strategy featuring Craig Antonucci, CXO at Autocar TrucksSay hello to S3 Ep58 of the My Curious Colleague podcast with my guest, @Craig Antonucci, Chief Experience Officer (CXO) at AutoCar Trucks.After many years on the BPO/vendor side. Craig found himself in 2021 with an opportunity that he couldn’t refuse – and made the move over to the “Client side” as well as made the move to Birmingham, Alabama by way of NJ!We talked about AutoCar Truck’s business model – which is a little complex – production of customized vehicles/fleets and providing customized experience consistently across his customers.And we chatted about how Craig gleaned his understanding of the CPG world from our industry group colleagues and how that is influencing his approach to his customer experience strategy.So, do listen in to S3 Ep58 wherever you get your podcasts. Thank you Craig…!📣 💲 Spread the Wealth Corner:Interested in sponsoring this show or podcast ads for your business? Go to https://lnkd.in/eWGayBZX and fill out the contact information so Zencastr can help you, bring your business story to life."Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link https://zen.ai/curiousceo🎧 Podcasts I’m loving--The @Cubicle to CEO podcast hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = 🧡@Startup CPG Podcast w/ host @Jessi Freitas - talks about CPG start-ups mostly in the F&B space#MyCuriousColleague #customerexperiencestrategy #CPGCXnMore #CPGCX #caringdeeplyforyourconsumers---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message25 min
- 57. Start-up | Insights platform for DTC Story telling featuring Andy Greenawalt, CEO & Co-founder at Storyhub.aiThis week my guest is my colleague @Andy Greenawalt, CEO and Co-Founder at the start-up Storyhub.ai. We share an interest in finding insights lurking in consumer data. His start-up is focused on “helping mission driven DTC companies”.I ask Andy why Story Telling is an ideal way to communicate findings and the why behind his focus on DTC orgs (vs. say… large classic CPG organizations). While Storyhub is considered a start-up, I did get probe for you to get a sense of the vision and approach to disparate data pieces that his team is building.So... check out S3 Ep 57 of the My Curious Colleague #podcast with Andy available on Tuesday.📣 💲 Spread the Wealth Corner:Interested in sponsoring this show or podcast ads for your business? Go to https://zen.ai/mycuriouscolleague1 and fill out the contact information so Zencastr can help you, bring your business story to life."Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link https://zen.ai/curiousceo🎧 Podcasts I’m loving---Definitely still the “Cubicle to CEO®” podcast hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = 🧡Plus, @The Spoon Podcast with host @Michael Wolf. Food future/tech…Also, Remarkable Retail Podcast – hosts @Steve Dennis w/Michael LeBlanc. Both Canadian and US markets discussed...#mycuriouscolleague #cpgcx #caringDeeplyForYourConsumers---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message26 min
- 56. Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response
I’ve got my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contact Center. Beth made me laugh – a lot. She is a delight… no surprise to those who know this consumer care space leader…!
And she takes us thru it all…
THINK – 🌟 how & why her POV on CX Contact Center Metrics has changed 🌟what’s the metric she’s most intrigued about now 🌟 when & how’s the best way to include this metric with the others … to name just a few of the highlights
💜 Thank you Beth for joining me on S3 Ep56 coming on the My Curious Colleague #podcast. ------------------------------------------------------------------>
💲Spread the Wealth Corner: Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link: https://zen.ai/curiousceo
Interested in sponsoring this show or podcast ads for your business? Go to: https://zen.ai/mycuriouscolleague1 and fill out the contact information so Zencastr can help you, bring your business story to life."
BetterHelp.com – Free week of therapy available with a promo code I’d like to share – just DM me. (Yes…! – I’m using this for therapy & glad I did)
🎧Podcasts I’m loving---
Definitely “Cubicle to CEO®” hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = Excellent content…!
Also, Remarkable Retail Podcast – hosts Steve Dennis w/Michael LeBlanc. They talk both Canadian and US markets...I
#MyCuriousColleague #Customerrelations #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers #CPGXnMore
---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message37 min - Ep 55 Maxine Weber [Career in Consumer Relations impact] VP Marketing & a former CX Leader✨My colleague Maxine Weber, Director of Marketing, Nutraceuticals at Ashland is a fabulous addition to my series on “How a stint in Consumer Affairs impacted one’s career journey”In between deep CPG Marketing and now B to B Marketing, Maxine had the unique opportunity to lead -at the same time- both Consumer Affairs & Regulatory Affairs. And led she did…!🤔 THINK: what’s she leveraged from her consumer affairs experience into her more recent roles – some will surprise you, the reason behind her career focus on Food & Beverages (I’m obsessed w/F&B too…!) and why she delved head first into a Consume Affairs industry group (both positive & kinda funny lessons learned).So... check out S3 Ep 55 of the My Curious Colleague #podcast with Maxine📣 💲 Spread the Wealth Corner:Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link https://zen.ai/curiousceoInterested in sponsoring this show or podcast ads for your business? Go to https://zen.ai/mycuriouscolleague1 and fill out the contact information so Zencastr can help you, bring your business story to life."BetterHelp.com – Free week of therapy available with a promo code I’d like to share – just DM me. (Yes…! – I’m using this for therapy & glad I did)🎧 Podcasts I’m loving---Definitely “Cubicle to CEO®” hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = 🧡Also, Remarkable Retail Podcast – hosts Steve Dennis w/Michael LeBlanc. Both Canadian and US markets...#mycuriouscolleague #cpgcx #caringDeeplyForYourConsumers #leadership #career---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message21 min
- 54. Double Secret Bonus Questions wTom Asher, Customer Care Leader & VP at Twist Bioscience🏄🏼♂️ Have you met my DOUBLE SECRET BONUS QUESTION (DSBQ) 🔐episodes on the My Curious Colleague podcast…? Something new I’ve started where I get a chance to go a little off Full Episode topic and ask questions that my guests have a unique POV on…Listen to S3 Ep54 with Tom Asher, VP of Customer Support at Twist Bioscience who joins me for the DSBQ. We dig into his non-corporate journey to “finding” Consumer/Customer Care as a profession.🌲 Okay…this guy is drawn to cutting edge organizations that were ahead of their time such as hemp/sustainable clothing and early “e-commerce” (think: catalogues) to name a few.💜Also, he was ahead of time with embracing the notion of “Operationalizing Love” as a Leadership style (frankly, I think he may have coined the phrase, but he’s non-pulsed when I try share that accolade w/him).So listen in to S3 Ep 54 of the My Curious Colleague #podcast DSBQ w/Tom Asher. Brief snippet below for your listening. Thanks Tom...!💰 SPREADING THE WEALTH SECTION:New Podcasts I’m loving right now: “Cubicle to CEO”* (inspiration & business building) and “3 Squares” (food industry)*FREE Cubicle to CEO materials to check out:Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link, https://zen.ai/curiousceo#MyCuriousColleague #CPGCX #Leadership Cubicle to CEO® #3SquaresPodcast #CPGCXnMore---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message15 min
- 53. Tom Asher [Leadership & Career Thoughts] - VP, Global Support at Twist Bioscience
Long time colleague and Consumer Care/Support Leader - @Tom Asher - joins me as a delightful addition to my series on "How Direct Experience in Consumer Relations Can Impact one's Career Journey." Tom's serving his team at Twist Bioscience as VP of Customer Support.
THINK:
- Tips on what Tom leveraged from his stint leading Levi Strauss' Consumer Care Team into his later career roles...(HINT: Servant Leadership is part of the mix..)
- The Big Lesson learned about himself from a rotational assignment he accepted
- What's the one piece of advice Tom requests being included in writing in your next job offer
So listen in to S3 Ep 53 of the My Curious Colleague Podcast. Thanks Tom...!
P.S. ...And THANK YOU to again to our new SPONSOR this month -- Cubicle to CEO led by Ellen Yin:
Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link, https://zen.ai/curiousceo
#MyCuriousColleague #CPGCX #Leadership
---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message17 min - 52. How to be a Good Business Partner w/Neal Topf, CX BPO LeaderWe've got another Double Secret Bonus Question for you... In this episode, I ask Neal Topf, President of Callzilla (BPO) the following:DOUBLE SECRET BONUS QUESTION: How can you be a Good Business Partner...One that leads to a productive relationship for the vendor, client and ultimately --- our consumers.Neal is dropping gems -- three gems to be exact. So listen in. Thanks Neal...!And THANK YOU to our new SPONSOR:Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link, https://zen.ai/curiousceo---Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message9 min
About My Curious Colleague ~ CPG CX
From the publisher's feed
My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !