My Curious Colleague ~ CPG CX

We've got a Double Secret Bonus Question Episode for you this week with my colleague, @Chris Drury of Blount Find Foods. I ask Chris to share the scoop on his upcoming speaking gig. Chris shares that AND a funny story i know you'll enjoy.

Thanks Chris...!

 --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message

💛 In the spirit of giving back, I continue to ask my guests which organizations they'd want to give a Volunteer Shout-out to. What they all had in common are that they were volunteer organizations my guests had a lot of heart 💜 for.

Please join me in reviewing the My Curious Colleague podcast compilation of Season 3 Volunteer Org Shout Outs in the FULL Episode (S3 Ep50)

And… thank you to the following for their time and sharing of their talent as guests on Season 3 of the My Curious Colleague #podcast…!

@richard wakeanda Tara Pasquin Bischoff Lisa Diehl Marie Shubin Dan Gingiss Brian Schalk Christopher Drury Helen Horsham-Bertels   (she, her) Neal Topf Steve Sedlak Krystle Dowling Marie Shubin Fiona Brown Jon Cox Jeanne Jones

#MyCuriousColleague #podcastinterviews #customerexperience #CPGCX #caringdeeplyforyourconsumers #volunteershoutouts #givingback

⚙SUNDAY SNEAK PEEK: This week we’ve got my colleague, Christopher Drury, Director of Customer Care at Blount Fine Foods BACK on the My Curious Colleague podcast. Our conversation is 3rd in our series on the “R” word (yes, Recalls..), BUT this time we’re focusing on the Technology side of Recalls.

🤔THINK – Four different touchpoints along the Recall Communication Journey where technology can be enabled – we’re talking:

✔Traceability Reporting

✔Disabled Microsite Websites at the ready

✔The benefits of Self Service/BOTs

✔Reporting Technology built for Internal & Regulatory usage

Chris and I share an interest– the love of learning 👨🏼‍🎓 AND sharing. To loosely quote Chris – “when you share, everyone benefits.” I’m so hear for that..!

💜 So… thank you Chris for joining me on S3 Ep49 on the My Curious Colleague podcast...

#MyCuriousColleague #CPGCX #podcastInterview #customerexperiencemanagement #caringdeeplyforyourconsumers --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message

💦SUNDAY SNEAK PEEK: On this steamy 85 degree Sunday in Cleveland, I thought I'd share a refreshing Redux of my episode with my colleague Krystle Dowling, who I was lucky enough to have worked with back when... Enjoy...!

*************************************

I’m kicking off a new series this week where I’ll be focusing on guests’ sharing how their direct experience working in the Consumer Care function impacted their career path and perspectives of consumers.

My guest is my colleague, Krystle Dowling, Sr. Consultant-Consumer Insights. Krystle & I worked together in Consumer Affairs at Campbell Soup where Krystle was a Sr. Analyst on our Reporting Team and we all benefitted from her penchant for “finding opportunities” and impacting the marketplace.

💜 She has since gone on to continue to broaden her industry knowledge and deepen her consumer insights expertise. So… thank you Krystle for joining me on S3 Ep33 on the My Curious Colleague podcast...

Here’s a brief video snippet from Krystle’s interview. So check it out – then come back here for links (in the comments) to the FULL episode of the podcast.

#MyCuriousColleague #consumerinsights #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message

⛳SUNDAY SNEAK PEEK...! This week I talk with my colleague, Neal Topf…He’s a BPO owner, self-titled Iconoclast & Existentialist, and now! a first time published co-author…!  On Tuesday I'll be posting S3 Ep47 of the My Curious Colleague podcast with Neal – President, Callzilla.

📚Neal is a Chapter contributor to the book titled “Customer Experience4”. His chapter is called “Fireside Chats – What Customer Experience Podcasting Can Teach Us.”

We chat about how he got “tapped” to contribute, his experience sitting down & actually writing for the book (sounds tough!) and explains his intent with some of the nuggets you can expect from his Chapter...

🤔THINK: Why he feels empathy might be… “cute” (I was a bit shocked by that one… but hear him out), what the 2020 Rage Study can teach us, and his thoughts for the reader about the future of CX.

So, come back here on Tuesday 5/10/22 to listen in on S3 Ep47 wherever you get your #podcasts. 

#MyCuriousColleague #CustomerExperience4 #CX4 #customerservice #CPGCX Shout-outs to: John Goodman Paul Catherall #remarkableretailpodcast Andrew Priestley@naaem --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message

⭐SUNDAY SNEAK PEEK: My guest this week is my colleague Jon Cox…and he’s Back! but this time he brought a friend - - his colleague Richard Wakeanda (Food Safety/QA Leader). And we’re talking “Mock Recalls”.

So interesting to get the QA perspective AND the Consumer Affairs POV. These 2 colleagues allow me to get into the details – which you know I love.

🤔THINK –

✔Reasons to conduct a Mock Recall (they’re not universally mandatory)

✔Best Practices galore re: Steps to INITIATE & EXECUTE a Mock Recall

✔Checklist of sorts on what gets done & what doesn’t in a Mock Recall (vs. an actual Event).

You may remember Jon from S3 Ep35 on the My Curious Colleague #podcast when he bravely spoke to me about the “R” word – yes, Recalls.  Jon is Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. Link to this great primer here: (https://podcasts.apple.com/us/podcast/s3-ep35-a-recall-101-of-sorts-w-jon-cox-sr/id1565590157?i=10005504309

Jon currently serves as @SOCAP International Chairperson. He’ll be at the SOCAP Symposium in 🌴 Phoenix, AZ - May 1st thru 3rd, 2022 – do say hello.

💜 So… thank you Jon and Richard for joining me on S3 Ep46 

#MyCuriousColleague #customerrelations #mockrecalls #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational

⚾ SUNDAY SNEEK PEEK...! Hello My Curious Colleagues. This week on the My Curious Colleague podcast, my guest will be my colleague, Tara Pasquin Bischoff. You may know her as a long time fixture and contributor to the Consumer Care Industry.

Welcome to S3 Ep43 of the My Curious Colleague podcast with “A Book Opening” to which my colleague, @Neal Topf – President, Callzilla is a Chapter co-contributor.

The book is titled “Customer Experience4” and its Editors are @Naeem Arif and @Andrew Priestley.

🎇What’s exciting about this latest book in the #CX series is that Neal is now a first time published author…which he can add to his roles of senior leader and a fellow podcaster..! His chapter is called “Fireside Chats – What Customer Experience Podcasting Can Teach Us”

So, do listen in on “A Book Opening” (S3 Ep43) wherever you get your #podcasts. 

🤞🏼Maybe, just maybe if we’re lucky… Neal will come on the My Curious Colleague podcast to tell us more about his experience writing for the book and chat with us about his Chapter... (HINT: it’s happening…!!)

#MyCuriousColleague #CustomerExperience4 #CX4 #customerengagement #CPGCX  @Paul Catherall