Chris Voss is a former FBI hostage negotiator and author of Never Split the Difference, Negotiating As If Your Life Depended On It. He has a masterclass on negotiation and is the founder of the Black Swan Group, which helps train people in the art of negotiation. Listen in as Chris shares important skills he's learned in his 24 years as a hostage negotiator.

Timestamped show notes 02:08 - Chris's introduction 03:39 - Empathetic and strategic 07:34 - Staying calm 13:27 - Weird numbers 15:43 - Emotional intelligence 23:52 - Advanced training 33:27 - Listening skills 38:24 - Intergenerational communication 40:36 - Negotiation during COVID 46:19 - Women's negotiation 51:52 - Training Resources

Links Black Swan: https://www.blackswanltd.com/