At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way. 

In this episode, Jared Narlock and Christina Savoie help us to understand Standard 8: Have Courageous Conversations, which includes:

• Communicate with others in an open and appropriate manner.
• Address concerns or disagreements with the appropriate person in a
  timely manner – refrain from “triangulation.”

Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

Christina Savoie, Talent Development and Engagement Consultant, Nemours Children's Health 

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way. 

In this episode, Jared Narlock and Mary Huntington help us to understand Standard 6: Be Curious Versus Judgmental, which includes:

• Be accountable by looking at your own actions first.
• Remember, the only person’s behavior you can change is your own.
• Know, accept, and understand the responsibilities of your job.
• Accept responsibility for continued self-improvement.
• Behave with the mindset that “I own Nemours Children’s Health,” including its successes and opportunities for improvement.

Mary Huntington, Talent Development and Engagement Manager, Nemours Children's Health

Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way. 

In this episode, Jared Narlock and Christina Savoie help us to understand Standard 4: Model High Performance — Desired Behaviors that Drive Desired Results, which includes:

• Recognize that your individual behavior impacts those around you.
• Be collaborative and supportive by working in a cooperative manner.
• Demonstrate individual leadership, ingenuity, and initiative.
• Remember that to our patients and families, you are Nemours Children’s Health.

Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

Christina Savoie, Talent Development and Engagement Consultant, Nemours Children's Health 

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way. 

In this episode, Jared Narlock and Trent Devore  help us to understand Standard 3: Volunteer Discretionary Effort Constantly, which includes the following: 

• Understand you are a change agent.
• Display initiative in all work activities.
• Look for opportunities for improvement.
• Anticipate the needs of others and offer services before they are expected.
• Routinely suggest creative ideas and solutions.

Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

Trent Devore, Director of Talent Development and Engagement, Nemours Children's Health

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way. 

In this episode, Jared Narlock and Christina Savoie help us to understand Standard 2: Be Authentic and Humanistic, which includes the following: 

• Acknowledge the contributions of others.
• Provide positive and redirecting feedback in a respectful manner.
• Recognize and appreciate diversity.
• Demonstrate honesty and integrity.
• Speak in a manner that maintains or enhances the self-esteem of others.

Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

Christina Savoie, Talent Development and Engagement Consultant, Nemours Children's Health 

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way. 

In this episode, Jared Narlock and Christina Savoie help us to understand Standard 1: Be in the moment, which includes the following: 

• Remain fully engaged in your current task or interaction.
• Focus awareness on the present moment while acknowledging and accepting your own thoughts and feelings.
• Remain open-minded, respond, and adapt to change.
• Turn off “auto-pilot” by pausing and choosing the appropriate response in situations.

Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

Christina Savoie, Talent Development and Engagement Consultant, Nemours Children's Health 

At Nemours, the Standards of Behavior are our daily toolkit for interaction, providing ways to work together, disagree with each other, and provide care to our patients and families in a respectful, productive, and inclusive way. The Nemours Standards of Behavior are:

• Be in the moment
• Be authentic and humanistic
• Volunteer discretionary effort constantly
• Model high performance — desired behaviors that drive desired results
• Respect & leverage separate realities
• Be curious vs. judgemental
• Look in the mirror first – be accountable
• Have courageous conversations
• Provide timely, clear & specific performance expectations & feedback
• Teach, coach & mentor — spend at least half of your time developing others

So how are the Standards of Behavior a useful and living tool within the culture of Nemours? Mary Huntington and Jared Narlock discuss just that!

Mary Huntington, Talent Development and Engagement Manager, Nemours Children's Health

Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

According to the Harvard Business Review, "psychological safety" is the "belief that you won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. At work, it's a shared expectation held by team members that teammates will not embarrass, reject, or punish them for sharing ideas, taking risks, or soliciting feedback."

What is the role of the associate when it comes to psychological safety? What can they do if they feel psychologically unsafe in the workplace? Mary Huntington and Jared Narlock discuss this important topic in this podcast episode.

Mary Huntington, Talent Development and Engagement Manager, Nemours Children's Health

Jared Narlock, Director, Culture and Coaching, Nemours Children's Health

According to the Harvard Business Review, "psychological safety" is the "belief that you won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. At work, it's a shared expectation held by team members that teammates will not embarrass, reject, or punish them for sharing ideas, taking risks, or soliciting feedback."

How do leaders of highly engaged teams ensure the psychological safety of their associates? Mary Huntington and Jared Narlock discuss this important topic in this podcast episode. 

Mary Huntington, Talent Development and Engagement Manager, Nemours Children's Health

Jared Narlock, Director, Culture and Coaching, Nemours Children's Health