Nicole O’Sullivan is redefining how travel professionals sell. 

With over two decades in the industry that includes six years in the US, she has a sharp eye for what works and what doesn't.

Nicole's unique offering to the industry begins with 'mystery calling', during which she assesses how wholesalers, tour operators and agents are communicating with agents, clients and each other. 

Could we all improve? You bet we can. 

In this terrific chat that’s brilliant for - well, everyone - Richard and AC ask Nicole about what led her to start this unique business. It all begins with letter listening, she says, which aligns with our thoughts because we're always after a better quality of listener. 

You can connect with Nicole via her website at Bird's Eye View Consulting, and via her LinkedIn profile

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