As a teenager in a small country town, Jai felt isolated, unsure where to turn, and burdened by struggles that seemed too heavy to carry alone. One call to Lifeline changed everything - offering safety, validation, and the reminder that she wasn’t alone. From those early moments of reaching out in a phone box, through experiences of homelessness and hardship, Jai discovered resilience, the power of support, and the importance of creating her own toolkit for managing mental health.