No Show

Steve Rushmore can tell you everything, and I mean everything about your hotel. His "Rushmore Approach" for allocating a hotel’s total value is the stuff of lore, but how do you even begin to evaluate a hotel's worth? What are all the factors that go into it? What makes for a particularly difficult appraisal? Is the "income approach" really the best way to appraise a hotel? And is it true Steve can appraise a hotel in 60 seconds?

https://steverushmore.com/

When we fly, most of us have no idea what kind of plane we're on, we just get in and go. Travel and airline journalist Edward Russell tells us what kinds of planes dominate the U.S. market, why they dominate the market, how long planes stay in circulation, and the process for buying, selling, and regulating big ol' jet airliners. Plus: America's best small airport, one thing he'd change about the check-in process, and the biggest change facing the airline industry.

https://byerussell.substack.com/

Are "sensory inclusive" cities possible? Why do we take the basic UX of airports, hotels, and public spaces for granted? What's the report card on hotel and travel company marketing to LGBTQ+ audiences? What's the problem with carbon offsets? And why aren't more airports like PDX? Matt and Jeff solve mysteries and speak truths with JD Shadel, a London-based strategist, editor, and freelance journalist working at the intersection of tech and lifestyle, and you can read their recent work at:

https://www.cntraveler.com/contributor/jd-shadel
https://www.jdshadel.com/
https://www.washingtonpost.com/people/jd-shadel/

Like a prophet emerging from the haze of the Arizona desert, our guest Holly Zoba leads hospitality brands to the promised land. She has decades of experience in hotel sales and marketing, and has founded, co-founded, or been essential to companies that are dedicated to educating generations of hotel professionals.

Her classes are THE gold standard of hospitality sales training, and we talk about how digital marketing is changing to meet new audiences, getting on board the AI train, new trends in customer loyalty, and the importance of carpool etiquette on snow days.

https://hotelbschool.com/
https://www.scoutsimply.com/
https://www.influencer-sales.com/
https://hsmaiacademy.org/team/holly-zoba-chdm/

Travel inspires us to imagine and the American Field Service is a special catalyst. President Tara Boyce-Hofmann shares with No Show the spark that AFS-USA unleashes through the unlimited power of young minds to dream. To become global citizens. To question the ethics of borders and practice diplomatic dialog.

https://www.afsusa.org/
https://www.instagram.com/afs_usa

This time of year is known as RFP season, the glorious time when corporate America sends their travel planners to conferences like GBTA (Global Business Travel Association) to negotiate prices and with hotels for next year. A time of wonder and mystery!

If it were a company, the federal government would be the largest travel buyer of hotel stays in America, possibly in the world. And not by a little bit, it dwarfs the next highest which is believed to be Deloitte, BY TEN TIMES!

How does all of this work, who benefits, where's it going, and what does the General Services Agency have to do with it? Spoiler: a whole lot.

Isaac Collazo is VP of Analytics at STR, Smith Travel Research, THE global leader in hospitality data benchmarking, analytics and marketplace insights. What does that mean? It means when it comes to hotel numbers, nobody understands them like Isaac, but what he really understands, Moneyball style, is the story behind the data.

We get into STR reports, what metaphor Isaac would use to describe the first half of this year, the future of extended stay, how a new U.S. president would affect the hotel industry, the difference between office vacancy stats and hotel vacancy stats, and a GREAT mystery question.

https://str.com/
https://podcasts.apple.com/us/podcast/tell-me-more-a-hospitality-data-podcast/

The airline industry. Brian Sumers lives it, he breathes, he speaks truth about it unlike anybody else. He is the founder and editor of The Airline Observer, a newsletter covering the global airline business. He's also co-host of The Air Show in which he discusses the business of the sky.

Brian talks with Jeff and Matt about shenanigans at Southwest Airlines, whether inbound flight traffic from China is ever coming back, saving Boeing, Jetblue's pivot, and the future of loyalty programs.

Every day David Eisen translates the avalanche of data and news about the hotel industry into something everyone, not just people in the business, but everyone, can understand. He joins Jeff and Matt to talk about the rise of partnerships among hotel management companies, the ever-multiplying number of hotel brands, and the impact of flashy stunts on loyalty programs.

https://hotelsmag.com/
https://www.linkedin.com/in/david-eisen/

CoralTree Hospitality's Arlene Ramirez and HotStats' Tanya Venegas help us untangle and understand the Uniform System of Accounts for the Lodging Industry (USALI), an essential tool that guides financial management and reporting across hotels. How it started, why hotels use it, and how it's staying up-to-date.

https://usali.hftp.org/
https://www.hftp.org/
https://www.hotstats.com/
https://www.coraltreehospitality.com/