Not Just Lip Service

In this special takeover episode of Not Just Lip Service, Marketing Director Tiana Timm sits down with Anna Fulmer, Smiley’s new Franklin Spa Manager, to talk about her incredible path from PACU nurse to mobile injector to managing one of our most beautiful brick-and-mortar locations.

Anna shares candid insights about the realities of starting out as an independent injector, building a clientele from scratch (including on her Beauty Bus), and what made her transition into a full-time role with Smiley Aesthetics.

Whether you're an aspiring injector, a current independent provider, or just love a good story about hustle, growth, and finding your fit in the aesthetic world—this one’s for you.

Bonus: Hear about Anna’s grand opening event and what treatments she’s most excited to offer this summer!

In this must-hear episode of Not Just Lip Service, join Courtney, Smiley's Chief Legal Officer, and Shelley, our Director of Quality and Compliance, as they delve into the pressing issues of counterfeit Botox and unlicensed injectors. Discover the latest news and real-world insights on how these challenges impact both patients and medical providers. Learn actionable tips and best practices to ensure safety, uphold quality, and maintain compliance in the rapidly evolving medical aesthetics landscape. Whether you're a patient looking for secure treatments or a provider committed to excellence, this episode equips you with the essential knowledge to navigate the industry with confidence.

Join host Mercedes on this week’s episode of Not Just Lip Service as she sits down with Jennifer McKay, RN Injector, and Ashley Dickens, Esthetician, from Smiley Aesthetics’ new Gallatin location. Discover how this dynamic team is standing out in a crowded market by focusing on genuine communication, quality care, and client comfort. They also share their favorite treatments—from Scarlet RF Microneedling to Aqua Firm Facials—and offer advice on staying adaptable in a fast-growing industry. Whether you’re looking to boost your clinic’s client retention or simply curious about the latest aesthetic trends, you won’t want to miss this episode!

In this episode of Not Just Lip Service, Carla is joined by Shelley, Smiley's Director of Quality and Compliance, to dive into the world of Key Performance Indicators (KPIs). Learn how to set actionable goals, measure success, and use metrics to boost your business performance. Discover how KPIs can help you achieve financial growth, improve service quality, and retain and attract more clients. Whether you're a seasoned professional or just starting out, this episode is packed with insights to help you take your business to the next level.

Discover the missing link between injectables and skincare

In this episode, Paige, our social media coordinator with a marketing background, sits down with Carla, our COO, to discuss the fundamentals of marketing, branding, and customer relations. Paige shares her journey into the aesthetics industry, offering fresh insights and practical advice on how to effectively target your audience and build a brand that resonates. Tune in for a candid conversation on the intersection of strategy and creativity in today’s marketing landscape.

Join Shelly, Director of Quality and Compliance, and Vanessa, Director of Technical and Organizational Development at Smiley Aesthetics, as they explore essential time management techniques tailored for medspa professionals. This session offers nine actionable strategies, from completing quick tasks right away to identifying high-impact priorities, all designed to help you work smarter and minimize burnout. Perfect for medspa owners at any stage, this guide is designed to help you lead a more productive and balanced business. Tune in to discover how these tips can transform your approach to time management!

Join Mercedes and Holly, two seasoned aesthetics providers, as they share their firsthand experiences transitioning from the traditional hospital setting to the dynamic world of retail medicine. Discover the unique challenges and opportunities that come with this career shift.

Ever wonder what goes on behind the scenes at Smiley Aesthetics? Well, get ready to dive into the 'Secret Lives of Smiley Moms'! Join Lori Smiley, our VP of Administration and mom to the Smiley twins, and Debbie Gold, VP of Operations and Mary’s mother-in-law, as they spill the tea on careers, family life, and their roles in the Smiley empire. From boardroom decisions to family dinners, we're getting the inside scoop – professional and family-style! 

*WE APOLOGIZE FOR THE AUDIO QUALITY IN THIS EPISODE