In this episode of NovoEDTalks, Jennifer Boyd, a human resources leader at a global retail chain, shares how her team supports over 9,000 employees through adaptable, tech-forward learning strategies and mentorship programs. She explores the evolving challenges of workforce development across generations and emphasizes the need to stay ahead of technological shifts while maintaining human-centered learning experiences. Jennifer also discusses how data, feedback, and a culture of continuous improvement drive meaningful outcomes in performance, engagement, and organizational growth.

In this episode of NovoEDTalks, Swati Valsangkar, Senior Manager of Leadership Development at Atos, shares how she is transforming leadership development and mentoring to meet the needs of today’s evolving workforce. She discusses how Atos is leveraging technology, AI, and digital platforms to deliver personalized, flexible, and globally accessible learning experiences—while also building strong alumni networks and fostering social learning communities. Swati also reflects on key industry shifts in L&D and offers advice on staying adaptable, curious, and focused on creating real value through trust and connection.

In this episode of NovoEDTalks, Andrea Mead, Senior Director of Learning & Development at Gannett, shares how she is scaling impactful mentoring, coaching, and sales enablement across a dispersed workforce. She discusses balancing traditional hands-on training with emerging technologies like AI role-play simulations and call coaching tools, while fostering a community where managers and reps share real-world applications of AI like Microsoft Copilot. Andrea also reflects on the importance of gaining diverse experiences—across sales, coaching, and training—to build a strong foundation for leadership.

In this episode of NovoEDTalks, we hear from Zac Coontz, Senior Manager of Training and Quality at iQor, as he shares how technology and data-driven strategies are transforming frontline employee development and retention. Zac details how his team has dramatically reduced attrition through innovative onboarding, mentoring, and AI-enabled learning experiences. He also reflects on lessons learned over the past five years and how continuous personal growth fuels his leadership journey.

In this episode of NovoEDTalks, Melissa sits down with Eddie Brasher, Learning and Development Manager at Starbucks, to explore how L&D can power digital transformation and inclusive leadership. Eddie shares how his team supports finance professionals through capability roadmaps, tech-enabled learning, and mentoring programs that build confidence and unlock potential. Tune in to hear his insights on ethical AI, project management, and what it takes to design impactful learning that keeps pace with change.

In this episode of NovoEDTalks, we sit down with Andrea Whittaker, Global Learning & Development Leader at Mars, to explore how the company fosters a culture of curiosity and growth across its vast and varied workforce. Andrea shares how Mars embeds learning into the flow of work, balances global strategies with local impact, and designs experiences that go beyond traditional training. We talk about the unique challenges of enabling professional development across a business that spans pet care, food, and confectionery—and how Mars stays true to its principles while embracing innovation.

In this episode of NovoEDTalks, Chantelle Nash, Director of Functional Training and Enablement at BAE Systems, shares how her team supports a highly regulated frontline workforce through streamlined training and effective communication strategies. She discusses the challenges of balancing compliance with operational demands and the importance of foundational processes, voice-of-customer feedback, and clear metrics. Chantelle gives a great overview of how she is building scalable systems that prioritize both technical skill development and human connection.

In this episode of NovoEDTalks, we sit down with Brissa Ramos, Senior Manager of Sales Enablement at ServiceNow, to explore how she’s rethinking partner enablement in today’s fast-moving tech landscape. With over two decades of experience, Brissa shares her unique perspective on supporting sales and pre-sales partners through AI-powered tools, hybrid learning models, and continuous feedback loops. From co-creating enablement experiences with learners to reimagining sales simulations with roleplay-free practice using Bongo AI, Brissa’s approach is all about empathy, experimentation, and measurable impact.

In this episode of NovoEDTalks, we sit down with Fola Ajisafe, Associate Director of App Development for Learning Technology at Verizon, to explore how his team builds and delivers user-centric learning technologies that support a global workforce. Fola shares how he balances in-house innovation with external vendor solutions, ensures high adoption and engagement through continuous feedback and data, and creates dynamic, personalized learning experiences like digital hubs. His forward-looking approach to skill development, ROI measurement, and tech agility offers a roadmap for empowering learners and driving workforce transformation at scale.

In this episode of NovoEDTalks, Mary Ng shares how she’s building strategic talent management from the ground up at City of Hope, focusing on practical application and human-centered design. She discusses the power of informal feedback, repeat engagement, and democratized mentorship as key indicators of program success. Mary also explores how her team is thoughtfully integrating technology—from AI to LMS platforms—to enhance learning while staying future-ready.