On episode 485 of The Nurse Keith Show nursing and healthcare career podcast, Keith interviews Jennifer Flynn, CPHRM and Georgia Reiner, MS, CPHRM of Nurses Service Organization (NSO). In the course of their conversation, Keith and his guests discuss medical malpractice, liability, the differences between civil suits and board of nursing (BON) disciplinary investigations, how nurses can protect themselves against being sued, and what to do if a lawsuit or BON investigation is initiated. For any nurse with a license to protect, this episode is for you.

(Disclaimer: Keith has been a client of NSO for many years, although there is no financial relationship between The Nurse Keith Show and NSO.)

Georgia Reiner, MS, CPHRM is a Risk Analyst for Nurses Service Organization (NSO) in the Healthcare Division of Aon Affinity Insurance Services, Inc. She has worked in the healthcare insurance business for over seven years, educating healthcare providers on professional liability issues and risk management principles. She is also a published author on quality, safety, and risk management topics affecting healthcare.

In addition to earning her designation as a Certified Professional in Healthcare Risk Management (CPHRM), she is also a licensed Property & Casualty insurance agent. She has earned a Bachelor of Science degree in Healthcare Policy and Administration from Penn State University, a certificate in Paralegal Studies from Villanova University, and a Master of Science degree from Drexel University in Quality, Safety, and Risk Management in Healthcare.

Jennifer Flynn, CPHRM is Vice President of Risk Management for Nurses Service Organization in the Healthcare Division of Aon’s Affinity Insurance Services, Inc. Specializing in risk management and having worked in the healthcare insurance business for over 23 years, Jennifer is dedicated to educating nurses and health care professionals on professional liability risks and offers strategies to mitigate those risks by supporting patient safety principles and developing quality management programs. In addition to being a frequent national speaker on healthcare risk and liability, Jennifer is also a published author on various risk management topics.

Jennifer is a Certified Professional in Healthcare Risk Management and is a licensed Property & Casualty agent. She earned a BA in Psychology from Arcadia University in Glenside, Pennsylvania. is Vice President of Risk Management for Nurses Service Organization in the Healthcare Division of Aon’s Affinity Insurance Services, Inc.

Connect with Jennifer Flynn, Georgia Reiner, and NSO :

Contact Nurse Keith about holistic career coaching to elevate your nursing and healthcare career at NurseKeith.com. Keith also offers services as a motivational and keynote speaker and freelance nurse writer. You can always find Keith on LinkedIn.

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