On the Clock

Bojangles franchisee Rajiv Dinakaran shares how he prioritizes culture at his 41 locations, and what he's doing to change the perception about working in a quick-service restaurant.

We clock in with Dr. Kathy Gosser, Director of the Yum! Center for Global Franchise Excellence at University of Louisville. Kathy shares what the data points to as the number one reason that quick-service workers leave—and how you can avoid it.

She also discusses why franchising is one of the most powerful ways to create generational wealth, and more about her work at the Yum! Center for Global Franchise Excellence.

Listen to Kathy's podcast: https://business.louisville.edu/learnmore/franchiseu/

Connect with Kathy on LinkedIn: https://www.linkedin.com/in/kathleen-gosser-ph-d-aa971510/

We clock in with Jean Grossman, President at Merry Maids, and Laura Scavone, Chief People Officer at Smoothie King.

We discuss the factors that create a good relationship between franchisees and franchisors, and how technology fits into the mix. We also talk about how franchisees and franchisors can better collaborate around hiring and retention.

We speak to Aziz Hashim, Managing Partner at NRD Capital. Aziz shares he how he's re-inventing the relationship between franchisees and franchisors with his new endeavor call "Experiential Brands." We also discuss how franchising can be such an incredible opportunity for those looking to build wealth, the important role of technology in the quick-service restaurant industry, and more.

As we look forward to 2024, it's natural to try and figure out ways to increase recruiting efficiency in the year to come. Luckily, there are ways to do so without spending six figures.

Nicole Phommanorat (former Director of Talent Acquisition at Salad and Go) shares cheap or free tactics to automate important recruiting tasks, which tools and platforms deliver a positive ROI, and how to convince leadership that specific solutions are worthy of investment.

Today's episode brings you the audio version of one of this year's most popular posts from the Workstream blog. This covers why employee recognition is especially important among hourly workers, how to launch a recognition program, and how to get your entire team's buy-in on recognition efforts.

Today we're sharing a conversation all about payroll with Jim Kohl, Head of Payroll Operations at Check, and Brett Spusta of Workstream.

With just a couple months left of the year, it's not too early to start preparing for 2024's payroll. I chat with Jim and Brett about things you can do right now to make next year's payroll as smooth as butter.

We discuss how you can maximize efficiency, which payroll goals you should consider setting, and more.

We clock in with Jackson Rogers, General Manager at Jersey Girl, a restaurant in Wildwood, New Jersey. Jackson discusses the unique opportunities that come through being affiliated with an amusement park, and the challenges of staffing a restaurant that's only open six months out of the year. We also talk through their highly successful retention bonus system.

Today we clock in with four experts who share tips and tricks for attracting, training, and managing seasonal employees.

The group includes Jada Davis, Manager of Talent Engagement at fast-growing convenience chain Foxtrot, Joe Matar, VP of marketing at hiring event software company Brazen, Cisco Mireles, Director of HR at Grove Automotive, and Scott Benedict, a seasoned consultant with decades of experience at Walmart and Sam's Club.

They discuss optimizing seasonal job descriptions, making the most of technology to move quickly, how to incorporate seasonal employees into your existing team, and more.

We clock in with Crumbl franchisee Christian Bankhead. Christian shares three actionable ways that he has improved his screening and onboarding to encourage longterm retention.