On the Clock

We clock in with Delesa Brokamp, HR and Talent Manager at Prime Hospitality Group. PHG employs close to a thousand hourly employees across 15 locations in four states.

Delesa discusses why it's important to never lower your standards when interviewing, and why hiring fairs are worth a shot. We also chat about the components that make up employee engagement, and more.

https://www.linkedin.com/in/delesa-brokamp/

We clock in with JP Lachance, CEO of Equator Coffees. Equator has 9 cafe locations in and around Marin County, CA, as well as a bustling direct to consumer business. We chat about Equator's groundbreaking history, and how their commitment to a positive culture helps with their hiring and retention efforts. JP also discusses sustainability (in hiring and ingredient sourcing), and more.

https://www.linkedin.com/in/jp-lachance-7b63395/

https://www.equatorcoffees.com/

We clock in with Alejandra Mier, part of the management team at Coupa Café. Coupa Café is a quick-service restaurant chain with eight locations in the Palo Alto, California area, and was also Workstream's first customer!

We discuss the most important factors for hiring and retaining employees, why Alejandra recommends researching the pay and benefits of competing businesses, and how Coupa Café uses data to embrace a proactive hiring strategy.

https://www.linkedin.com/in/alejandra-mier/

https://www.coupacafe.com/

Jim Mizes' impressive career includes contributing to Taco Bell's expansion in the late '80s and early '90s, serving as VP of Operations at Jamba Juice, and spending 6+ years at the helm of Blaze Pizza.

Jim discusses what he's learned in his 30+ year career, specifically in regards to the hourly workforce. We also talk about the importance of building efficient systems for hiring and training employees, and some of his predictions for the future.

https://www.linkedin.com/in/jim-mizes-6272806/

We clock in with Michael Rodriguez. Michael is the owner and franchisee of 11 Subway locations in central North Carolina, 8 of which were added in the last 13 months!

Michael discusses the challenges he's faced with rapid growth, how culture complements compensation, and his appointment to the Subway FAF National Advisory Board.

https://www.linkedin.com/in/michael-rodriguez-59365312/

We clock in with three talented HR leaders to discuss the topic of onboarding. The audio comes a recent webinar we co-hosted our friends at Checkr, and includes Gia DeMichele from Culture Amp, Jamie Dyra from Workstream, and Jacob McKay from Pointe Meadows Health & Rehab.

The group weighs in on getting leadership buy-in, being data-driven in your onboarding strategy, making sure that the onboarding experience reinforces company values, and more.

https://www.linkedin.com/in/gia-demichele-phd/

https://www.linkedin.com/in/jamiedyra/

https://www.linkedin.com/in/jacobdmckay/

https://checkr.com/resources/webinar/improving-onboarding

We clock in with Jet Brown, Assistant Operations Manager at Wilkinson Companies. Wilkinson owns several hotel properties and convenience store locations in and around North Platte, Nebraska.

Jet talks about a program they use to understand the communication styles of their hourly team members, and how it has made a positive impact on retention and advancement opportunities. We also talk about seasonal hiring challenges, shifting hiring from reactive to proactive, and more.

https://www.linkedin.com/in/jet-brown-98776476/

http://workstream.us/community

We clock in with Jonathan Lawrence, Recruitment Manager at Chick-fil-A Bush River Road in Columbia, South Carolina. Jonathan has been with Chick-fil-A for 14 years, and is nicknamed "the relationship guy" because of his involvement within the community. We discuss the importance of prioritizing customer service above all else, building an effective employee referral program, the many benefits diversity, and more.

• http://workstream.us/community
• https://www.linkedin.com/in/jonathan-lawrence-992140226/
• https://cfabushriver.blogspot.com

We clock in with Angie Figueredo, Director of Talent Acquisition at the Dhanani Group, which employs an incredible 20,000+ hourly workers across 13 quick service restaurant brands. During our conversation, Angie discusses the most successful things she's done to attract new employees, how she's shifted her strategy from hiring to retention, and how she's planning to rely upon automation to win at hiring in 2023.

Watch the full webinar with Angie: https://youtu.be/40JzU6Slirs

We clock in with Dave Repass, owner of Meineke Car Care Center in Lewes, Delaware. Dave discusses the unique hiring challenges faced by the auto repair industry, what makes personalized scheduling a key tactic for retention, and why always-on hiring is always a good idea.

https://www.linkedin.com/in/dave-repass-9b335212/