On the Clock

We clock in with Brian Charyn. Brian is the Director of Operations at Sheridan Investments, a franchisee of 12 Five Guys Locations in New Jersey and Florida.

Brian shares how they achieve a retention rate that's above the industry average, and what it means to not give his managers "homework." He also discusses how they've adapted to an increasing minimum wage, and how Workstream has helped them expand their hiring efforts beyond Indeed.

https://www.linkedin.com/in/brian-charyn-152199a/

Today we clock in with Anne Miller of BCS Northern, a franchisee of 30 Smoothie King locations. We chat about some of the challenges she's experienced as HR Manager with sourcing and retaining employees, and why company culture is so important to both.

We also discuss how to encourage quality communication when working remote, and how automation has given her more time to spend on high impact tasks.

Today's episode brings you highlights from a recent panel discussion with Anna Khan (General Partner at CRV), Ericka Garza (Advisor and Former President of Au Bon Pain), and Bo Li (Head of Product Integrations at Workstream).

We had the privilege to chat with these experts about the impact of AI on the hourly workforce. If your job has anything to do with hiring, managing, and retaining hourly workers, and you've been wondering how AI might impact your role, there's a lot to learn from today's episode.

https://www.linkedin.com/in/ericka-garza/

https://www.linkedin.com/in/annahrk/

https://www.linkedin.com/in/bo-li-40683b2/

We clock in with Isaac Abramovici, Outreach Director at Community Home Care in New York City. Isaac shares his tips for attracting applicants, and how he gives employees a sense of belonging even though they work across different locations. He also shares his recommendations for screening automation and job descriptions.

https://www.linkedin.com/in/isaac-abramovici-9b5084143/

We clock in with Jacob McKay, HR Director at Point Meadows, a healthcare facility in Lehi, Utah. Our conversation touches on many important topics, like how to create a culture of belonging, how the applicant experience influences employee engagement, and a program Jacob created to increase retention called the "90 day challenge."

https://www.linkedin.com/in/jacobdmckay/

We clock in with Terese Fogleman, owner and operator of Chick-fil-A in Boone, North Carolina. Our conversation is an excerpt from a recent webinar with Terese, in which she shares three tactics for increasing retention among Gen Z employees. Her perspective is battle tested, yet rooted in empathy. If you'd like to listen to the other half of that discussion, you can watch the complete webinar for free at this link:

https://wrkstrm.us/genz

We clock in with Michael Hartley, Director of Operations at Golden Ticket Cinemas. Golden Ticket operates 19 locations across 12 states. Michael explains how things have changed among the movie theater workforce over the past few years, why it's so important to create a positive employee experience, the power of listening to your team and more.

Oh, and we also chat briefly about his favorite movie of all time.

We clock in with Bryce Porter, Chief Strategy Officer at Covenant Care. Covenant Care operates 29 skilled nursing and home health care locations, with more than 5,000 total employees.

We discuss the unique hiring and retention challenges faced by the healthcare industry, why operational efficiency is essential when hiring, high impact retention strategies, and more.

https://www.linkedin.com/in/porterbryce/

We clock in with Susie Gordon, Director of Human Resources at one of the largest Massage Envy franchise groups in the country.

Susie recently made the jump to HR after starting her career as a registered nurse, and she shares some interesting ways that those positions overlap. We discuss why company culture is so important, little tweaks to her hiring strategy that have made a big difference, how to resolve conflicts among employees, and more.

We clock in with Sara Wasserteil, Managing Director at Cara Collective. Our conversation is an excerpt from a recent webinar, and it's all about sourcing employees through community based organizations.

Sara shares why CBOs are such a great way to find hourly employees, how to identify the right organizations to partner with, how to assess the effectiveness of your partnership, and more.

Sara's LinkedIn: https://www.linkedin.com/in/sarawasserteil/

Watch the complete with with Sara: https://www.youtube.com/watch?v=GBynjQFt9s0