On Your Behalf

By BBC Radio UlsterBusiness

On Your Behalf episodes

July 22, 2023 Electric Cars, Ticket Insurance and Flight Fraud
Consumer guru Jimmy Hughes responds to listeners' problems, including claiming insurance for concert tickets that couldn't be used, the flights to Uganda that seemed too good to be true, and when the brakes came off a golf trolley. Also, guidance around buying or driving an electric car.
17 min
July 15, 2023 Holiday Special
ABTA rep and travel agent Sandra Corkin is in the studio to give expert holiday advice. Paul Hatty explains the ins and outs of travel insurance, Rob Staines has some "holiday hacks", consumer champion Lady Janey on the benefits of all-inclusive holidays and best car hire practices with Guy Hobbs from Which?
13 min
July 08, 2023 Mobile Roaming, Autism and Phantom Tolls
Linda visits Positive Futures in Bangor to find out why 78 percent of adults with autism can’t find meaningful employment.
Since Brexit most phone companies have reintroduced roaming and its now affecting lots of people in border areas of Northern Ireland. Anne Marie Murphy from the Consumer Council has more.
We also help a listener facing a bill of hundreds of pounds for tolls on a car he sold 6 months ago and visit the brand new Banbridge Advice centre.
16 min
July 01, 2023 Mortgage Woes, Wills and Complaints
This week Linda talks to financial adviser Alice Gavin as interest rates for fixed rate mortgages hit 6 percent.
Glynis Hobson tells Linda about co-ownership if you cant afford to buy a house on your own.
With many pensioners facing retirement poverty is Equity Release a good idea?
Simon Murray from the Law Society is also here to answer listeners questions on Wills and Power of Attorney.
And after complaints about complaints in the public sector the ombudsman announces a shakeup of how public bodies act when things go wrong.
12 min
June 24, 2023 Universal Credit & Gas Prices
Universal Credit & Gas Prices
37 min
June 10, 2023 Data Leaks, Carpets and Cars
As hackers steal payroll data from companies across the UK, Linda asks Tony Neate from Get Safe Online how to protect yourself from scammers.
Jimmy Hughes is back to answer consumer queries on everything from carpets to cars and even wonky mattresses!
And Linda has afternoon tea in Lissane House, Cookstown as we celebrate Volunteering Week.
15 min
June 03, 2023 Energy Prices, Buses and Benefits
Energy prices are going up yet the wholesale costs are coming down. Energy regulator John French tells Linda why and what to expect over the next few months.
A number of changes to benefits come in this month - Matt Cole from Advice NI explains how to get Disability Support Payments and how the rise in childcare payments works here.
Might you be about to lose your Smartpass? A consultation has begun on raising the age to 65+. The Commissioner for Older People is deeply concerned and tells Linda why he see's it as a lifeline for older people.
And everything you ever wanted to know about cremation but were afraid to ask as Linda visits Northern Ireland's newest facility which opens next week.
11 min
May 27, 2023 Childcare, Mortgages and Rental Rights.
Linda talks about the government’s baby blind spot with Becca Harper from pressure group Melted Parents. Financial Adviser Alice Gavin talks about budgeting and mortgages.
And as rents rise faster here than anywhere else in the UK, Stephen Morrison from Housing Rights outlines what help is available and what your rights are. We also hear from
the poker player whose winnings got lost in the electronic ether!
10 min
April 27, 2023 Episode 5 - Sweden
Every week On Your Behalf hears about problems people in Northern Ireland are having with broadband, travel, scams, banks, shopping and more. Everything from getting a refund for a cancelled flight, to making a complaint about a product or a service you're not happy with, or being kept on hold for hours.
Most of the issues we hear about relate to companies in the UK, and many of them, we're happy to say, are fixable - particularly when On Your Behalf gets involved.
But, here's something we want to know - Is it just us?
Is it just us being kept on hold, or unable to get broadband in rural areas?
Is it just us losing bank branches in small towns or being bombarded by scam texts and emails?
Presenter Linda McAuley is having conversations with consumer experts from around the world to find out how consumers are treated where they are. In this episode we're heading to Sweden to find out what issues and topics people there are struggling with, and what support is available when something goes wrong?
Welcome to On Your Behalf - Is It Just Us? - Sweden
Presenter: Linda McAuley
Producers: Daniel Lynch & Rhiannon Mulligan
Assistant Editor: Séamus Boyd
21 min
April 27, 2023 Episode 4 - South Africa
Every week On Your Behalf hears about problems people in Northern Ireland are having with broadband, travel, scams, banks, shopping and more. Everything from getting a refund for a cancelled flight, to making a complaint about a product or a service you're not happy with, or being kept on hold for hours.
Most of the issues we hear about relate to companies in the UK, and many of them, we're happy to say, are fixable - particularly when On Your Behalf gets involved.
But, here's something we want to know - Is it just us?
Is it just us being kept on hold, or unable to get broadband in rural areas?
Is it just us losing bank branches in small towns or being bombarded by scam texts and emails?
Presenter Linda McAuley is having conversations with consumer experts from around the world to find out how consumers are treated where they are. In this episode we're heading to South Africa to find out what issues and topics people there are struggling with, and what support is available when something goes wrong?
Welcome to On Your Behalf - Is It Just Us? - South Africa
Presenter: Linda McAuley
Producers: Daniel Lynch & Rhiannon Mulligan
Assistant Editor: Séamus Boyd
26 min

About On Your Behalf

From the publisher's feed

Anna Curran champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries:

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