Online People Talking with Jen Barkan

On this episode of Online People Talking, Jen Barkan takes us back to a previously aired episode with Tara Barlia! Tara is an Online Sales Specialist at EYA, LLC and sat down with Jen to give some expert advice on having a backup plan. Tara shares that the most important way to avoid burnout is finding a backup person to handle leads over the weekend or during your vacation time so you're not coming back to a flood of emails. Together, Jen and Tara share all the tips and tricks to making your backup plan go seamlessly! 

Show Notes:

Word On The Street: What People Are Thankful For! (01:56)

• Jen is thankful that we get to work from home!
• Jessie is seeing that a lot of people are thankful for the little things.

Topic Of Today: Creating Your Backup Plan (06:55)

• Tara urges us, especially solo OSC's, to find someone who can manage your e-leads especially on your off time.
• They share tips of setting up training and expectations with your backup.
• For ease of confusion, Tara's backup was trained to communicate to leads as Tara herself and sign as such.
• They give some pro-tips including starting that transition period a day early, doing trial runs with your backup and making sure your leads are forwarded to your teammate and not being sent an automatic response.

Skills Check! (36:29)

• Go figure out what your backup plan is!
• Try and figure out what your backup call flow will be when you're gone.
• Remember that you're human and to be vulnerable with your leadership group.

Welcome to the first podcast episode of Online People Talking with Jen Barkan! In this episode, Jen is joined by Mike Lyon and Jessie Suggs. Jen explains the choice to turn OPT from being a live event into podcast form and her hopes of what the series will accomplish for online sales specialists. Together, the three talk about prospecting and the importance of being diligent and not grumbling over it. They go over the Secret Shop Results for the year and give their thoughts on the stats they found most interesting and Jessie shares a pro-tip on prospecting to help ease the awkwardness during a phone call.

Show Notes:

Word On The Street: Prospecting (06:02)

• Jessie says she's hearing both positive and negative opinions on prospecting.
• Mike can feel the annoyance when they bring up prospecting in coaching and training calls but urges the importance of it.
• Jen says it needs to be reframed and to think of it as "List Hygiene"

Topic Of Today: The Home Builder Survey (14:33)

• You can access the report here: https://onlinesales.doyouconvert.com/dyc-2023-survey-white-paper/
• Jen shares the top results from the survey!
• What stood out to Mike is that over the past ten years, the results have not changed a whole lot.
• Jessie was amazing by the "no-call" stat in the results.

Skills Check! (28:36)

• Jessie's pro-tip is to go into prospecting like it's brand new.
• "What do we say when somebody answers": acknowledge the awkwardness.
• It's okay to talk about things outside normal stuff to be different and break the ice.