Table distancing. Body temperature scanning. Contact tracing. Hyper-sanitizing. Dining at restaurants post-Movement Control Order is definitely not the experience we remember it to be. Storehub Chieftain Fong Wai Hong joins us to discuss the new normal for F&B businesses, quick wins to keep your customers comfortable at your outlet and strategies to keep cash flow steady in case another lockdown is on the horizon.

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BookXcess is known for 3 things - discounted books, signature outlets, and its annual Big Bad Wolf massive book sale. In fact, it’s the largest book sale in the world. But with COVID-19 throwing everyone a curveball, companies like BookXcess need to figure out how to navigate this new world in which social distancing is the norm. We speak to Andrew Yap, co-founder of BookXcess, about aggressive marketing strategies, going online, and the idea that the pandemic may have forced them to grow into a stronger company.

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Many food operators facing shutdowns have turned to digital delivery platforms to help them sustain their businesses. However, many of these delivery platforms like Grab require a merchants to pay a certain fee to use their services. Sean Goh, the Managing Director and Country Head for Grab Malaysia, joined us on Voice of SMEs to talk about this hot topic of discussion. 

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Cashless payments have seen a steady rise in both consumer adoption and also with merchants, especially since the government initiated the e-Tunai campaign from earlier this year in January. Cashless payments are becoming the new norm, and competition within the cashless payment ecosystem itself is seeing a rise. One of them is TNG Digital's eWallet. Their Chief Executive Officer, Ignatius Ong, joined us on the show today. 

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In this episode of Extraordinary Endeavor, we hear from the CEO of Mudah.my, Gaurav Bhasin, answering questions about marketing and product market fit during this time of crisis. Our entrepreneurs today asking the questions are Zare from Trapo and Julie Ng from Vase.AI, part of the ScaleUp Endeavor program.

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For 8 years now, DF Automation & Robotics Sdn Bhd have been designing and manufacturing autonomous robots, including the Artificial Intelligence softwares their robots run on. One of their robots, MCK19 or better known as the Mak Cik Kiah 19, recently went viral. Yeong Che Fai, the Co-Founder and Director at DF Automation and Robotics, came on the show to talk about MCK19. 

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Haruka Bakery, a halal certified bakery with 4 outlets around town that started back in October 2016 has always been positioning themselves as a social enterprise, with various charities and partnerships with local associations. Today on Voice of SMEs, KC Lee, the founder of Haruka Bakery shares about their challenges and strategies he’s taken to keep the bakery alive during this period.

Click here out more about Maxis' #KitaSapotKita campaign with Haruka Bakery.

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IGL Coatings produces innovative, safe and sustainable coatings and chemicals that are shipped to more than 50 countries around the world. Their latest product, a surface sanitiser called Ecoclean Pure could not have come at a better time but fulfilling demand for this product is proving to be hyper-disruptive for the business. We discuss the challenges in finding unexpected success during this MCO, with CEO of IGL Coatings, Keong Chun Chieh. IGL Coatings is part of Alliance Bank's #SupportLokal campaign.

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In a time when defaults, evictions and rent delays are on the rise, Speedhome has focused its efforts on protecting its stakeholders and helping the rakyat “stay at home”. We speak to Speedhome CEO Wong Whei Meng about the multiple endeavors the proptech platform has embarked on since the MCO began, how they’re balancing cash flow vs. their purpose, and get some insights into what the property segment has in store for both landlords and tenants in the months to come.

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Experts say Covid-19 has made a lasting impact on the beauty industry, and players will need to reassess their digital strategies, and focus on cross-collaboration and sustainability.

One homegrown cosmetics brand that does all this really well - is Lip & Co Beauty. We speak to founder Kelvin Tan about how the company's ethos has helped them weather this storm.

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