By Jason Littrell
Obsessed with the success of Independent Spirits and Hospitality brands. Tools, tips, and tactics for unknown brands. Hosted by Jason Littrell of Kinetic Management Systems.
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The podcast currently has 128 episodes available.
Ready to go from chaos to control in your empire? Call/Text Jason now at +19179832150
Get the Ops Nerd Newsletter for insider tips and tricks for hospitality operators in three minutes a week or less. https://opsnerd.com
Jason Littrell is a Hospitality Management Consultant serving ambitious hospitality brands with high impact systems since 2009.
***
Join Jason Littrell as he delves into the intricate world of hospitality management, focusing on solutions for independent bars and restaurants. Learn how to transform your business with the power of AI, effective HR practices, and targeted marketing strategies.
- Understanding the main challenges faced by independent bars and restaurants
- The crucial role of HR in the hospitality business
- The pitfalls of being a great craftsman but a poor business operator
- Leveraging AI and automation to streamline operations
- Effective marketing strategies to convert social media followers to loyal customers
00:00 Jason Littrell on building HR systems for hospitality.
04:57 Being good at making drinks ≠ running bars
07:17 Train and develop staff for high returns.
**The Importance of Understanding the Industry:**
"I should kind of spend more time learning and understanding what the problems are, and then this will will inform the products that I build, for systems and operations that I can just install into bars and restaurants, and help the ones that really need the help."
— Jason Littrell [00:00:46 → 00:00:59]
The Corporate Edge: "They have national deals for purchasing, and they have a a massive economy of scale, and they do marketing. And, they can do all the stuff that independent bars and restaurants can't do."
— Jason Littrell [00:01:18 → 00:01:27]
The Struggle of Independent Restaurants: "The vast majority of bars and restaurants are at risk of going out of business at all times, pretty much at all times."
— Jason Littrell [00:01:43 → 00:02:22]
**The Reality of Bars and Restaurants**: "People think bars and restaurants are food businesses where you sell food."
— Jason Littrell [00:03:17 → 00:03:22]
**Brilliant Craftspeople Often Struggle to Run Businesses**: "And, and a lot of times, people, they are brilliant craftspeople. This is straight out of the E Myth, by the way, the book called The E Myth. But, a lot of people are brilliant, brilliant craftspeople. They are excellent at making their thing, their widget, their their drink, their their food, whatever it is. But that does not translate into what is required to run a business."
— Jason Littrell [00:04:09 → 00:04:33]
How to Avoid High Turnover in Bars and Restaurants: "If everybody understands that, you don't have to manage them because they know what to do already. Because they they're they're working in service of that why, of that mission."
— Jason Littrell [00:05:31 → 00:05:40]
Viral Topic: The Power of Authentic Marketing
"But if they know what they're doing, then they attract the the right people, with their marketing or with just with their social media or whatever. And and that brings in the customers that also align with those mission, with that mission, with those values."
— Jason Littrell [00:05:53 → 00:06:08]
The Reality of Instagram Engagement: "Instagram has a 4% engagement rate organically. So that means for every 100 people that you, have as followers, then 4 of them are gonna see your message."
— Jason Littrell [00:06:28 → 00:06:36]
HR management, hospitality systems, bars, restaurants, business failures, independent bars, AI solutions, automation, storytelling, GoPro, people business, craftspeople, E Myth, bartending, profitability, training, staff development, customer engagement, marketing, social media, email subscribers, brand sales solutions, management consultant, Kinetic Management Systems, New York City.
Join Jason Littrell as he delves into his journey of building an HR and management system for hospitality brands. Get insights into his focused approach and challenges in the development process.
- Transitioning from multiple opportunities to single project focus.
- Building and selling a minimally viable product (MVP).
- Partnering with beta clients for feedback and improvement.
- Creating a comprehensive, gamified management system.
- The importance of lifetime customer value in business.
00:00 Building technology platform for restaurant management systems.
03:44 Creating long-term, adaptable management system for businesses.
Quitting Caffeine: "And my god, is it hard to stop drinking caffeine?"
— Jason Littrell [00:00:20 → 00:00:24]
The Power of Focus: "I've decided to focus on only a single thing, on just one thing."
— Jason Littrell [00:00:49 → 00:00:53]
Momentum is Key: "I would never have generated any momentum."
— Jason Littrell [00:01:12 → 00:01:15]
The Future of Startups: "Every time I tell somebody about this project, they say I want it."
— Jason Littrell [00:01:54 → 00:01:58]
**Belief in Your Product:**
"They say you can't sell something you don't really believe in. Well, I really believe in this and I think that, and I and I'm only encouraged every time I talk to people about it."
— Jason Littrell [00:02:12 → 00:02:21]
"Revolutionizing Restaurant Management": "I basically have just systematized his system into a technology platform that just gives Management something to report, owners something to track, and staff something to, like a roadmap for staff to go down."
— Jason Littrell [00:02:59 → 00:03:08]
**The Secret to Business Longevity**: "The real value of the system will be in how long it's being adopted. And I'm building a product that should be adopted forever, right, as in it becomes part of the natural operating system of the bar just like a POS would be, and, and just like, you know, having Google versus Outlook, for instance."
— Jason Littrell [00:03:44 → 00:04:44]
Balancing Business Values and Personal Challenges: "I don't wanna sell something to somebody that they can use once and that they don't need anymore. I wanna sell them something that, like, markedly improves their business, over time."
— Jason Littrell [00:04:44 → 00:05:26]
Stepping Up Against All Odds: "So if I had fucking cancer right now, I would get out of bed and I would, and I would do what I needed to do to, to hustle this this system because, I just believe in it that much."
— Jason Littrell [00:05:40 → 00:05:51]
Jason Littrell, hospitality management, HR system, New York City, caffeine withdrawal, focus, beta client, product development, MVP, sales challenges, restaurant attorney, bar consultant, kinetic management system, shift report, secret shopper, employee onboarding, gamification, lifetime customer value, business adoption, product innovation, management consulting, fractional CMO, beverage brand sales, marketing solutions.
Ready to go from chaos to control in your empire? Call/Text Jason now at +19179832150
Get the Ops Nerd Newsletter for insider tips and tricks for hospitality operators in three minutes a week or less. https://opsnerd.com
Jason Littrell is a Hospitality Management Consultant serving ambitious hospitality brands with high impact systems since 2009.
***
00:00 Struggling with focus, finding motivation in automation.
03:54 Interested in simple, healthy, meaningful life experiences.
07:09 Busy day with calls, pitch, and energy.
"Finding Gratitude in Unexpected Situations": "I'm kind of, I'm actually really grateful that I got let go."
— Jason Littrell [00:00:28 → 00:00:32]
"Cutting Back on Coffee": "I started to realize that caffeine was kind of starting to be a kind of a pain in the ass and that, I I wasn't really getting as much out of it as, I wasn't receiving much from it."
— Jason Littrell [00:01:26 → 00:01:37]
Caffeine Hangover Struggles: "Like, it was it's like a hang I feel like I'm hungover. Like, I'm I have this, like, caffeine hangover. Like, it's, like, mild 1% of a headache."
— Jason Littrell [00:01:57 → 00:02:04]
**The Impact of Automation**: "Thank goodness for all the automations running in the background because, I have a bunch of stuff that's running and and a bunch of AIs that are that are chatting and and doing work for people and stuff."
— Jason Littrell [00:02:09 → 00:02:19]
The Age of Humanity: "And we're roughly 2 to 300000 years old. That's what our modern body is."
— Jason Littrell [00:03:14 → 00:03:20]
Minimalism and Healthy Living: "So I'm not adding really anything. In fact, I'm reducing quite a bit. I don't like stuff. I'm literally sitting on the ground right now, and, and I don't and, you know, I like a very simple existence because I prefer experiences and I prefer to make things rather than accumulate things."
— Jason Littrell [00:04:12 → 00:04:29]
"The History of Our Diet and Fire": "For most of our history, we didn't rely on carbohydrates at all."
— Jason Littrell [00:05:11 → 00:05:15]
Back to Basics: "I'm trying to do things that, like, we did them before, before modern technology, before Monsanto, before sugar was in everything, and I mean everything."
— Jason Littrell [00:05:42 → 00:05:55]
The Philosophy of Addition by Subtraction: "In order to gain more energy, to gain more cognitive ability, to gain more, energy, I have to eliminate certain things."
— Jason Littrell [00:06:48 → 00:06:57]
Turning It Around: "But I have a bunch of onboarding calls and I'm and those are, like, those give me a lot of energy, so I'm hoping that'll kinda turn it around for me."
— Jason Littrell [00:07:09 → 00:07:15]
Jason Littrell, hospitality management consultant, NYC, layoff, caffeine, quitting coffee, lifestyle changes, health, energy, liminal thinking, self-improvement, book recommendations, "Sapiens", modern history, physiology, carbohydrates, modern diseases, healthy living, diet, sugar, starch, wheat, alcohol, tobacco, AI automations, client work, family, experiences over possessions, addition by subtraction, cognitive ability, onboarding calls, pitch.
1. How to reduce reliance on caffeine effectively
2. How to implement a healthier lifestyle as a busy professional
3. How to identify excessive caffeine consumption
4. How to manage irritability and withdrawal symptoms after quitting caffeine
5. How to cultivate a philosophy of liminal thinking
6. How to enhance cognitive function by eliminating certain habits
7. How to navigate transitioning away from sugar and other dietary staples
8. How to organize life around healthier eating choices
9. How to balance personal health goals with family dietary needs
10. How to stay productive and manage brain fog during lifestyle transitions
Music: Mint Leaves
Musician: Jeff Kaale
https://enjoymusic.ai
Ready to go from chaos to control in your empire? Call/Text Jason now at +19179832150
Get the Ops Nerd Newsletter for insider tips and tricks for hospitality operators in three minutes a week or less. https://opsnerd.com
Jason Littrell is a Hospitality Management Consultant serving ambitious hospitality brands with high impact systems since 2009.
***
In this video, watch Jason Littrell, expert in beverage brand sales and management consulting, share insights on his marketing strategies and client engagement techniques. Discover how he uses AI, automation, and newsletters to nurture client relationships and stay top of mind.
- Importance of Ops Nerd newsletter in client engagement
- Utilizing SEO to drive traffic and establish expertise
- Value of email deliverability in client services
- Breakthrough in data visualization for HR Systems
- Soft pitching strategies for client acquisition
Discovering the Joy of Unscheduled Work Time: "I really like this unscheduled work time."
— Jason Littrell [00:00:07 → 00:00:34]
The Power of Consistency: "What I do every single day is I put a little marker on the world's 2nd largest search engine, which is YouTube."
— Jason Littrell [00:01:09 → 00:01:13]
**The Power of SEO in Video Content**: "This is a very very long game. But every time I make a video, I run it through my, AI, which will read, and I've trained it to do to give me a certain several things, like, as in, like, a summary, brief biography of me, time stamping, quotes and and, notable quotes and and things that I said."
— Jason Littrell [00:01:47 → 00:02:06]
Engaging with Your Audience: "The newsletter is a way to, if people want to if they don't wanna be, you know, on YouTube every day looking for what I might say next, then I send in a newsletter that says, here are the 3 things that I thought were important this week."
— Jason Littrell [00:03:01 → 00:03:14]
**The Big Promise of the Ops Nerd Newsletter**: "It's only takes 3 minutes a week, and it's gonna tell you all the AI and nerdery that that you can apply to your business today."
— Jason Littrell [00:03:42 → 00:03:48]
Creating Value without Expecting a Lot in Return: "And so I I'm just trying to, you know, provide value without anybody having to provide a lot in return. And and all I'm really asking for is is their, email address, not even their name and their phone number."
— Jason Littrell [00:03:57 → 00:04:08]
AI and Automation Expert Reveals Weekly Routine: "And then on Thursdays, I have, AI and automation sorcery. So 3 things in the newsletter, 3 events in the week. You know, it's not hard to find one thing from each of those things."
— Jason Littrell [00:05:15 → 00:05:28]
Viral Email Insights: "But it only takes 3 minutes to read. Very easy, very snackable, very consumable."
— Jason Littrell [00:05:37 → 00:05:41]
"Mastering Your Craft": "And, and if I'm gonna be providing these kind of services and automations and systems for my clients, I should probably have a pretty good mastery of them myself. And so I'm eating my own dog food, I'm doing I'm practicing what I preach, and, and I'm playing the long game, and this is how it goes."
— Jason Littrell [00:05:51 → 00:06:07]
Jason Littrell, hospitality management consultant, New York City, automations, marketing, sales, operations, sorcery, Ops Nerd newsletter, customer engagement, AI, SEO, automation sorcery, email deliverability, systems implementation, data visualization, bar marketing, brand sales solutions, staff engagement, client support sessions, brand sales mastermind, AI and automation sorcery, Kinetic Management Systems, independent spirits, fractional cmo, fractional cto.
Ready to go from chaos to control in your empire? Call/Text Jason now at +19179832150
Get the Ops Nerd Newsletter for insider tips and tricks for hospitality operators in three minutes a week or less. https://opsnerd.com
Jason Littrell is a Hospitality Management Consultant serving ambitious hospitality brands with high impact systems since 2009.
***
In this video, seasoned hospitality management consultant Jason Littrell shares insights on building a dynamic HR system for bars and restaurants. Covering topics like the importance of staff recruitment, engagement strategies, and the value of ongoing training. Stay tuned for expert advice on automating processes, fostering a positive company culture, and ensuring long-term employee success.
00:00 Talent acquisition and culture are critical.
03:15 Developing job application process to attract top talent.
06:48 Systematize, document, and record staff interactions transparently.
Viral Marketing Insight: "The product of the product is like the way you feel when you buy it. And then the product of the product or the product is the person that you become or the identity that you adopt by purchasing that product."
— Jason Littrell [00:00:07 → 00:00:48]
**Solving the Root of Problems in Business**: "What I'm building today is the solution to the problem of the problem of the problem."
— Jason Littrell [00:01:01 → 00:01:04]
The Flywheel Effect in Recruitment: "You don't have to recruit as hard anymore. There are not going to churn out. They're not gonna piss off Systems. And they're they're gonna tell their friends what a great place to work it is. So you don't have to look for people so hard. So it creates this kind of flywheel effect."
— Jason Littrell [00:01:41 → 00:01:54]
**The Importance of Workplace Culture**: "Culture matters. And, and if you are not, big enough to have an a full time HR person that that, that manages this stuff for you then, to do it manually, then you need processes and automations."
— Jason Littrell [00:02:25 → 00:02:38]
**Finding Top Talent in Today's Job Market:** "So, like, somebody comes into the bar restaurant and says says they're looking for a job, which is becoming rarer and rarer, by the way, then what do you do at that point?"
— Jason Littrell [00:03:15 → 00:03:22]
**Successful Employee Onboarding:**
"And so then there's the actual event where you kind of reinforce the values that you've portrayed in the, in the in the onboarding sequence or in the, in the, nurture sequence leading up to the to the recruiting event."
— Jason Littrell [00:04:50 → 00:05:02]
**The Importance of Rigorous Pre-Management Training**: "Because if you invest early into this kind of training, the dividends pay off for years."
— Jason Littrell [00:06:26 → 00:06:31]
Success is a Process, Not an Event: "Success, winning, profitability. It's not an event. It's a process."
— Jason Littrell [00:07:31 → 00:07:35]
Jason Littrell, hospitality consultant, NYC, Kinetic Management Systems, bar marketing, staff engagement, brand sales, advisor, fractional cmo, fractional cto, management expert, innovative solutions, independent spirits, hospitality brands, dynamic solutions.
How to improve staff retention in my restaurant?
How to create a successful recruiting event for my hospitality business?
How to engage and train potential employees effectively?
How to automate processes in staff management for a bar or restaurant?
How to build a strong company culture in the hospitality industry?
How to implement a rigorous pre-management process for employees?
How to document interactions and automate tasks in staff management?
How to create a successful onboarding program for new staff members?
How to ensure compliance with legal HR requirements in hiring processes?
How to scale staff management systems for multiple restaurants effectively?
Ready to go from chaos to control in your bar or restaurant? Call/Text Jason now at +19179832150
Get on the Ops Nerd Newsletter for insider tips and tricks for hospitality operators in three minutes a week or less. https://opsnerd.com
Jason Littrell is a Restaurant Management Consultant serving ambitious and dedicated hospitality brands since 2009.
***
In this video, Jason Littrell, an expert in beverage brand sales and marketing, shares insights as a seasoned management consultant at Kinetic Management Systems in NYC. Get ready to dive into Jason's journey of solving large problems, understanding the value of consulting, leveraging reputation, and making impactful changes in the industry.
- Importance of solving significant problems in consulting
- The value of feedback from clients
- Understanding the relationship between price and value
- Leveraging reputation as an asset in consultancy
- Making impactful changes in clients' lives through execution
00:00 Leveraging reputation to offer system for free.
04:05 Dedicated to making impactful changes, not money.
Work-Life Balance Struggles: "I gotta clean up my elevator pitch a little bit. Not gonna lie. So it's Saturday, it's Memorial Day weekend. I'm a little tired. I'm a little burned out because I've been staring at a screen, actually four screens, for actually, literally three screens for the last three weeks, building out this thing that I'm absolutely 100% obsessed with."
— Jason Littrell [00:00:20 → 00:00:40]
Finding Fulfillment in Work: "Pick a really large problem and solve that, rather than doing what you love."
— Jason Littrell [00:00:55 → 00:01:00]
"It's worth nothing right now because nobody wants it because I have no demonstrable results."
— Jason Littrell [00:02:20 → 00:02:25]
**The Value of Reputation in Business**: "It's not my stuff, it's not my bank account, it's my reputation is the most valuable thing that I own."
— Jason Littrell [00:02:48 → 00:02:53]
The Importance of Execution: "Money is a lagging indicator. Wealth is a lagging indicator of not only process, but also mindset and commitment and execution."
— Jason Littrell [00:04:46 → 00:04:57]
Ready to go from chaos to control in your bar or restaurant? Call/Text Jason now at +19179832150
Get on the Ops Nerd Newsletter for insider tips and tricks for hospitality operators in three minutes a week or less. https://opsnerd.com
Jason Littrell is a Restaurant Management Consultant serving ambitious and dedicated hospitality brands since 2009.
***
In this video, Jason Littrell shares his journey as a seasoned management consultant focusing on optimizing operations for bars and restaurants in New York City.
In this insightful video, Jason discusses:
- The challenges of productizing a comprehensive offer
- The importance of constant staff engagement and feedback in the hospitality industry
- Utilizing project management software like Nifty for efficient task organization
- The process of developing and scaling client solutions
- The benefits of streamlined communication for effective problem-solving.
00:00 Employee frustration leads to high turnover costs.
03:34 Creating valuable product, gaining sales, and managing projects.
07:24 Tasks, API integration, sales, marketing, scalability planning.
A Fresh Start After Layoff: "I lost my job, so I was laid off 3 weeks ago. Yeah. Today would have been my 3rd paycheck, and so I'm like, do I go out and get a job, or do I go out and, and create some more value for the marketplace? And so I chose the latter. I have not looked for a single job."
— Jason Littrell [00:00:59 → 00:01:08]
The Importance of Staff Feedback in the Workplace: "And so the staff should be constantly reminded, of how valuable they are, and they should always be asked, regular very regularly how they feel that management is doing."
— Jason Littrell [00:01:47 → 00:01:58]
### Building Culture with Continuous Feedback:
"So nudging the, the guests for feedback on the staff, guests for feedback on the management, staff for feedback on the management, staff for feedback on the guests, and then, systematizing and organizing all these post shift reports, net promoter score surveys, q 12 surveys, and, and helping, and helping management ownership understand what's actually going on in the restaurant from a soft touch point of view."
— Jason Littrell [00:02:43 → 00:03:08]
**Startups and Sales Challenges**: "I already know I know it's valuable, but I don't know how to convey that it's valuable in a way that's not gonna make people's eyes glaze over because I tend to get jargony and technical really, really fast."
— Jason Littrell [00:03:53 → 00:04:02]
**The Benefits of Using Nifty PM**: "The reason I liked it was because, one, I got an AppSumo deal for a lifetime. So it means that as long as they're in business, I have their I have access to their software. And so I have access to the software for a lifetime, but there's no monthly fee, which I like."
— Jason Littrell [00:04:57 → 00:05:04]
**The Power of Task Management Systems:** "So this is how airplanes are flown, this is how surgeries perform, this is how buildings are built."
— Jason Littrell [00:05:32 → 00:05:36]
Accountability in Task Management: "So there are things that I will be respond that I am responsible for, and every time I am, assigned a task on something, then, then it I get an email notification saying that you've been assigned this task, and then it gives me the deadline, the priority level, and all that stuff."
— Jason Littrell [00:06:50 → 00:07:05]
**The Journey of Building Scalable Systems**: "You have to do those things in that order because if you try to automate it when it's broken, then you're just gonna scale that system."
— Jason Littrell [00:08:06 → 00:08:09]
Jason Littrell, management consultant, NYC, bars, restaurants, systematize, optimize, staffing, scheduling, training, onboarding, sales, marketing operations, productize, value communication, nifty pm, project management software, AppSumo, user-friendly, Gantt charts, accountability, automation, scalable, coaching, consulting.
In this video, Jason Littrell, an expert in beverage brand sales and marketing, shares insights on his innovative staff engagement solutions for bars and restaurants. He discusses the development of a new HR system, focusing on points, nudges, and gamification to enhance staff retention and performance.
Covered in this video:
1. The importance of acknowledging uncertainty in problem-solving.
2. Utilizing systems and automations for HR tasks like retention and onboarding.
3. Implementing gamification, points, and nudges for staff engagement.
4. Building a shift report mechanism with a point system for recognition.
5. Launching a newsletter called Ops Nerd to showcase workflow impact on bars and restaurants.
00:00 Learned systems during COVID, exploring HR improvements.
04:03 Failing, learning, and building new strategies.
07:21 Improving system, solving problems, cost-effective solution.
Understanding the Creative Process: "Everybody nobody really knows what they're doing. And until you understand that and realize that you don't know what you're doing and it's okay, Can you release the creative energy that is required to figure out what the problem is?"
— Jason Littrell [00:00:33 → 00:00:48]
Innovative Employee Engagement: "I was kinda hit to an idea to, start to systemize things that involve HR retention, training, onboarding, and keeping people happy and engaged for a long time."
— Jason Littrell [00:01:14 → 00:01:26]
The Power of Sprint Building in Software Development: "I just love this kind of sprint building, of the system because it all makes sense to me. And, and the cool thing about the software is that I just have to build it once. And then, we implement it, we optimize, rinse and repeat."
— Jason Littrell [00:02:14 → 00:02:27]
The Economic Impact of New York Nightlife: "In New York, nightlife and bars and restaurants are around a $2,000,000,000 economic impact, and that's a very meaningful thing to me."
— Jason Littrell [00:02:52 → 00:02:57]
Failing Forward: "When I owned a bar for 6 minutes, that's, I did have one of those moments of, like, why didn't this work? I it was supposed to work. I was supposed to know this."
— Jason Littrell [00:03:54 → 00:04:02]
Innovative Employee Feedback Systems: "Literally just responding with 1 character in a text message, will, will, give us the information that we need to make decisions."
— Jason Littrell [00:04:42 → 00:04:48]
Employee Recognition Systems: "But having that kind of recognition makes people wanna stay forever."
— Jason Littrell [00:05:34 → 00:05:36]
Finding Excitement in the Little Things: "There's lots of things that are kind of exciting when you kinda break them down into really, really small pieces."
— Jason Littrell [00:06:33 → 00:06:38]
Exciting New Launch: "I'm launching a newsletter called Ops Nerd, o p s n e r d. And, that's where I'm gonna be show showing, specifically what, like, the workflows that I'm working on and and what what their impact is and how that's gonna help bars and restaurants because there's 100 of them."
— Jason Littrell [00:06:52 → 00:07:07]
The Problem with Multiple Software Subscriptions: "I found out that most people, that are into Kinetic promoter scores, review request, reputation Management like that. They have, like, 4 or 5 different pieces of software for this, which by itself is insanity because that means that they're paying for that software, And they either don't know how to use it or, or it's, kind of lost by the wayside, and they're just paying for something that they're not using."
— Jason Littrell [00:07:38 → 00:08:00]
Jason Littrell, Kinetic Management Systems, bar and restaurant optimization, staff engagement solutions, HR system, systems and automation, gamification, points and nudges, impact on employees and businesses, newsletter Ops Nerd, workflows, interconnected solutions.
Service recovery can turn dissatisfied customers into loyal patrons. In this video, Jason Littrell shares a strategic approach to guest feedback systems and staff incentives.
- Implementing micro Net Promoter Score surveys efficiently.
- Optimizing guest feedback and service through real-time responses.
- Automating staff rewards and gamification systems.
- Understanding and utilizing Q12 surveys for employee engagement.
- Developing a service recovery plan to foster long-term customer loyalty.
00:00 Quantifying q twelve survey for team sentiment.
06:44 Service recovery plan creates long-term customer loyalty.
07:50 "It's absolutely insane. See you next week."
Title: Innovative Guest Feedback Systems: "So specifically, how we can build in micro net promoter score surveys into every little interaction or as many interactions as is tasteful and as possible."
— Jason Littrell [00:00:15 → 00:00:25]
"Customer Service Efficiency": "In the rare occasion that that person is busy or or can't talk to you, then they're always gonna get a text back immediately."
— Jason Littrell [00:01:16 → 00:01:21]
"Quality Assurance in Customer Service:": "One is, like, this person was a dick. I was, like, you know, I'm not happy with the outcome of this call."
— Jason Littrell [00:01:52 → 00:01:56]
Exceptional Service Experience: "And then 5 means that this is an exceptional service, and I got more than fuzzies and, oh my god, take my money"
— Jason Littrell [00:01:56 → 00:01:57]
Internal Rewards Gamification: "If you accumulate 500 points, then you are going to get a benefit from this particular Jason. Or, like, or we're gonna send you on a trip, or we're gonna do we're gonna take you out to dinner, or something like that. Something something extra special for just being in a good mood all the time."
— Jason Littrell [00:02:45 → 00:03:01]
**Understanding Employee Sentiment**: "But we're gonna be able to tell the managers and leadership of a of a bar restaurant, of a group, exactly how well the staff is doing, or how much they like their jobs."
— Jason Littrell [00:03:53 → 00:04:04]
Customer First Hospitality: "And there are numerous studies that discuss, how well, how somebody feels in any particular day, if they're if they're if they have meaning in their work, how well they, while they serve their customers and never is it higher than in hospitality."
— Jason Littrell [00:04:04 → 00:04:20]
"Genuine Happiness Over Fake Positives": "We want people to be genuinely happy and and and serve people genuinely from the heart, but we also want them to be rewarded for that."
— Jason Littrell [00:05:31 → 00:05:35]
Guest feedback, micro net promoter score surveys, call routing, guest services, feedback quality, internal gamification system, Q12 survey, staff sentiment, real-time results, customer empowerment, genuine service, service recovery plan, staff happiness, dynamic staff engagement, bar marketing, innovative solutions, Kinetic Management Systems, beverage brand sales, marketing, NYC, Jason Littrell, hospitality brands, advisor, fractional CMO, CTO.
Join Jason Littrell as he dives into his latest insights on building successful bar and restaurant operations. Discover how innovative systems and strategic staff engagement can revolutionize the industry.
- The high failure rates of bars and restaurants and why it happens.
- Collaborating with a coach to create automated management systems for hospitality businesses.
- Implementing Interactive Voice Response (IVR) for better customer interaction.
- The importance of continuous staff development and systematic hiring processes.
- Utilizing technology to establish clear strategies for profitable bar management.
00:00 Exciting collaboration between tech and strategy for bars.
06:22 Automating hiring process to improve staff experience.
07:29 Zappos story illustrates employee happiness and systematization.
**Startling Business Realities**: "8 out of 10 bars and restaurants typically go out of business. The number is, a little bit lower than that in the 1st year, but it's still a very high number, like, 60 something percent, which is total insanity. So, like, if you're investing in a bar restaurant, then why on earth would you why would you do that?"
— Jason Littrell [00:00:39 → 00:00:53]
**Innovative Business Collaboration**: "It is just so exciting to me to to work with somebody who knows what they're doing. This is my coach, by the way. They're like, we're I'm working with my coach and, we're building something that is very, very exciting as a collaboration."
— Jason Littrell [00:01:19 → 00:01:31]
Innovative Customer Service Approach: "And what it does is it makes, you know, so, we create we're also creating boundaries so that you don't have to like, it's all on an app. It's not on their regular phone, so it doesn't ring them in the middle of the night when they're not working, for instance."
— Jason Littrell [00:02:37 → 00:02:48]
**The Impact of Hospitality Sector on Economy**: "Now, so like in New York alone, I think, nightlife bars, restaurants is around a $22,000,000,000 economic impact. And so, and that's tens of thousands of jobs."
— Jason Littrell [00:03:16 → 00:03:26]
Recipe for Success: "If you were able to manage a system that is proven, that is articulated, that that is an ongoing, like, year on year strategy that, all but guarantees that you're gonna be successful as long as you work the program and it's reinforced by automate automations, systems, nudging, and making sure that it gets executed and implemented at scale every single time. That is the recipe for success."
— Jason Littrell [00:04:04 → 00:05:03]
The Wild West of Hiring: "Whereas right now, there are no rules. It's it's the wild west. People are hiring people out of turn. They're not they're not hiring the right people, which ultimately leads to people quitting or getting fired, full stop."
— Jason Littrell [00:05:03 → 00:05:16]
"Employee Satisfaction Matters": "And if you're not making them happy with by being mindful of their training, of their ongoing, you know, career development and personal Management, then and and providing them options and tools and a system to keep the managers accountable for for that career planning."
— Jason Littrell [00:05:46 → 00:06:01]
**Automated Hiring and Feedback Systems**: "I've built this implementation system where that says, hey. We're looking for hiring and then it it's always hiring, always looking for talent and then, nurturing the talent whether you have positions or not."
— Jason Littrell [00:06:36 → 00:06:47]
Bar and restaurant management, staff engagement, hospitality industry, Jason Littrell, business automation, recruitment systems, staff training, customer service, Interactive Voice Response, IVR, bar profitability, employee retention, hospitality careers, management systems, bar marketing, Kinetic Management Systems, NYC, beverage brand sales, management consultant, innovative solutions, fractional CMO/CTO, independent spirits, hospitality brands.
The podcast currently has 128 episodes available.