DevOps can be challenging, and the results sometimes don’t live up to the high expectations. Why? Because companies often focus on the technology and not the outcome. Further, tools like value-stream mapping only go so far in helping achieve your goals if you don’t understand where you’re starting from. For true DevOps success, it’s essential to go beyond the tools and take a critical look in the mirror, challenge your ideas, and enthusiastically embrace change. In this week's episode, Deloitte's Michelle Shuttleworth shares her insights on ways companies can do DevOps better by looking at their organization holistically, changing their culture, and defining clear outcomes.