Paperless Productivity

As the world transitions to a “work from anywhere” model, industries have been struck by the realization that a large percentage of their processes relies heavily on communication, approval, and signature collection. Businesses cannot afford to wait while documents are mailed or delivered, so electronic signatures have become a popular alternative. TrueSign is ImageSoft’s proprietary eSignature platform that provides top-tier security, a user-friendly interface, and unmatched convenience. 

Brother International is recognized as a leader of office technology such as scanners and printers. We are thrilled to have them as a TrueSign partner, and we had the opportunity to sit down with Bob Burnett, Director of B2B Solution Development and Planning. In this episode, listen in as ImageSoft Strategic Alliance Manager and TrueSign extraordinaire Rob Beier discusses some of the most crucial aspects of the partnership with Brother International including: 

• Brother’s new scan-to-email signing option 

• Security needs surrounding electronic signatures 
• TrueSign’s document template library 
• Current user feedback 
• And more! 

Everyone has been spending a lot more time online these days, with many companies going permanently remote or adopting a hybrid model. As tricky as it can be to learn new technologies, you can’t deny that online services have made life far more convenient. One of the fastest growing digital solutions is Online Dispute Resolution (ODR), a virtual method of mediation. Thanks to ODR, mediation is more accessible and affordable than ever, and settlements are reached in a fraction of the time.  

Listen in to the ImageSoft team’s in-depth conversation with acclaimed online mediator, Susan Guthrie, Esq. Guthrie has worked in family law for many years, and has recently found a passion for helping other mediators move to the online platform. She is also well-known for her innovative and cutting edge Learn to Mediate podcast. Hear about Guthrie’s history in the mediation space, her favorite things about ODR, and how she conquers technical difficulties when they arise.  

[et_pb_section][et_pb_row][et_pb_column type="4_4"][et_pb_text]

Attorneys are key players within the justice system. They’re the people looking at evidence, making sense of it, and building entire cases with it. That’s certainly no small feat, especially in more complex cases. Discovery and evidence analysis are huge undertakings that require top time management skills and unmatched organization. Unfortunately for attorneys, their job has been getting harder over the past several years as new formats of evidence are introduced. Crime scene photos and documents aren’t going to cut it anymore – most cases involve cellphones, online activity, audio or video recording, and other digital files. 

In this episode, listen is as ImageSoft CEO, Scott Bade, discusses how Digital Evidence Management (DEM) is changing the way attorneys operate with renowned lawyer, Peter Hagood, Esq. Peter lets us in on some of the biggest challenges he faces behind the scenes, and breaks down why DEM is such a promising solution. Topics include: 

• A day in the life of an attorney 

• The chain of custody with evidence 
• The effect of the pandemic on attorneys and the courts 
• The growth of video evidence 
• And more! 

This episode offers a first-hand account of how evidence is currently handled, and provides insight about the DEM features a professional in the industry is most excited about.   

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]

2020 was a year like no other that led to many significant changes in business operations across various industries. Most notably, companies were forced to adapt to a virtual environment to protect both their staff and clients. The growing digital landscape has made it clear that some frequently used processes are out of date and in need of an upgrade.

In this week’s episode, VP of Sales and Marketing, Vince Hanson, is joined by Rob Beier, Strategic Alliance Manager at ImageSoft, to discuss the growing trend of electronic signatures. Rob answers questions about e-signing and gives us a high-level overview of how businesses are leveraging the solution to maintain an efficient virtual workflow. In addition to discussing some of the features of ImageSoft’s own TrueSign solution, Rob and Vince discuss topics including:

• Why more companies are looking for e-signature options
• Why e-signing is more efficient than wet signatures
• How businesses are using e-signatures to respond to a more virtual world
• What to look for in an e-signature platform/software
• The longevity of e-signing
• Electronic audit trails and the benefits that accompany them
• And more!

Listen in as two ImageSoft veterans chat about electronic signing and the role it will play in the coming years. Find out what considerations you should make before choosing an e-signature platform for your business and gain a deeper understanding of how virtual solutions are shaping communications between companies and clients.

In today's world, we are inundated with technology that captures our everyday moments. Whether it's a joyous event, a critical life situation or a criminal activity, these moments are captured by various digital recording devices, including cell phones, CCTV, security cameras, body-worn and dash cams. With the influx of digital, physical, biological and forensic evidence the justice community is challenged to manage, organize, access and secure the evidence while maintaining CJIS compliance requirements and chain of custody.

Listen in as two ImageSoft digital evidence veterans, Vince Hanson and Terry Chaudhuri discuss how the justice community can take a new direction, while thinking about protection to ensure their digital evidence management isn't an old-fashioned notion. 

For many of us 2020 was a transformative year, both in our personal lives and professional lives. As the world turned upside down, many organizations quickly adapted to meet the needs of their staff, constituents, and customers virtually. For many, future technologies were no longer a roadmap wish list item or a dream, but a critical and immediate need. As the world starts to right itself, it’s crucial to continue preparation on digital solution efforts. Whether it be natural  disasters, power outages, fires, floods or hurricanes, unseen situations aren’t going anywhere any time soon.

Glenn Gibson, Director of Global Technology Evangelist at Hyland Software takes us on a journey of digital transformation with his witty analogies and Scottish accent. With over 16 years of IT experience, Glenn shares how the journey through digital transformation should begin with the end in mind, including:

• Tips to start your transformation journey
• The importance of a complete process view to make quick decisions
• Key questions to fuel discussions in your organization
• Strategies to make the most of transformative changes
• Considerations when making radical or incremental improvements
• How to ensure survival in 2021 and into the future

Picking up from part one of our replacing state agency legacy document manage system (DMS) conversation, we're re-joined by Paul Gorman, a former CIO for two state agencies, and Terri Jones, Enterprise Advisor at Hyland Software. Listen in as Paul and Terri continue their conversation on what governments can do when your "whizz-bang" amazing document management system hasn't aged well, including:

• How to manage the project to avoid potential issues
• The importance of executive sponsorship
• The importance of benchmarking
• The benefits of content management platforms vs. document management

In part two of our series on replacing state legacy systems, Paul Gorman, a former CIO for two state agencies, is joined once again with Terri Jones who has previously directed IT efforts for a large housing  finance and community development agency and currently serves as an Enterprise Advisor at Hyland Software. Together, Paul and Terri continue the conversation of replacing legacy systems with a focus on legacy document management systems (DMS).  

Listen in as Paul and Terri discuss what governments can do when your “whizz-bang” amazing document system hasn't aged well, including: 

• Pain points that prompt replacement 
• Reasons to replace a document legacy system 
• Replacement roadmap 
• The 5 stages of going paperless 

At the start of the pandemic, we shared an edited version of our "Justice Know No Quarantine" webinar as a bonus podcast episode. During this episode, our industry veterans discussed the current challenges of civil and criminal courts, mitigation options that could be implemented in the short term and what Courts should be doing as we return to the new normal.

One year later, as we've transitioned from a physical court to virtual or limited in-person hearings, we continue to face challenges. While the pandemic has propelled Court technology improvements, those new improvements have created uncertainties around staff and funding, and the ever-looming question of "how do we catch-up the caseloads going forward?" while improving access to justice.

Listen in as one of our returning industry veterans Jim McMillan, Principle Technology Consultant at National Center for State Courts, sits down with our very own Brad Smith, Senior Justice Consultant, to discuss how not to just "throw money and throw bodies" at the problem but, rather, create a strategic plan while addressing:

• Creative ways to address your court's caseload catch-up plan
• Court funding for staff and to maintain or upgrade technology
• How technology-specific staff roles play an improved role in court technology
• Taking technology solutions, like Zoom, Online Dispute Resolution, digital evidence management and artificial intelligence, to the next level

Available resources:

Court Technology Bulletin, https://courttechbulletin.blogspot.com/

Online Courtroom Project, https://www.onlinecourtroom.org/

In a life not too long ago, ImageSoft Account Executive Paul Gorman was a CIO for a housing finance agency. Now, Paul kicks off a multi-episode podcast series discussing a long-standing government challenge that’s still causing headaches for staff and constituents today: legacy systems. 

In part one, Paul is joined by previous government colleague Terri Jones, who is now an Enterprise Advisor at Hyland. Terri, too, used to direct IT efforts for a large housing agency, which included leading them through the lifecycle of legacy system replacement. 

Tune in for Paul and Terri’s conversation on how governments can avoid getting pushed off a cliff by their legacy systems, including: 

• Considerations for the CIO at every stage in the replacement cycle 
• The inefficiency sprawls caused by quick-fix point systems  
• Leveraging content services functionality while undergoing legacy replacement construction 
• Automating repetitive government processes with robotic process automation (RPA) so government officials can focus on the higher-level, more human elements of service 
• Successful ERP replacement 

• How the increasingly remote workforce has shaken organizations loose from complacency and prioritized end-user experience, security and overall digital transformation more than ever 
• Much more!