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How do you handle being challenged by hospital staff? You could have done everything right and without any error, but someone decides to cop attitude. How do you respond?

Michelle unpacks how to handle this kind of conflict effectively while still maintaining professional composure.

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"CYA" has been a buzz term in EMS for years. This mantra has been shoved down our throats over and over and over. What's the reality of CYA?

When CYA becomes your priority, you focus more on CYA than on actually doing the right thing. So even in the context of clinical thoroughness, a "CYA heavy" approach can go to far.

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We've always heard "That person has a target on their back" or "That person has a list of people they don't like". It's a dirty secret of EMS that needs to be talked about. So that's what we are going to do today. :)

Recorded: 07/21/2024 Aired: 07/21/2024

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Welcome to a completely different, unique episode from Dan and Michelle!

What would YOU do if society broke down and you had to provide care without access to hospitals?

How would your "duty to act" change?

How would this change the ABCs? What treatments would you prioritize?

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What is the Gut-Brain Axis? And what the fuck does it have to do with working in EMS?

Michelle unpacks the brain-body connection between food and mental health. This is something we all struggle with, and Michelle opens up about her journey of coming to understand the Gut-Brain Axis and its ramifications on her life.

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There is a right way and wrong way to be diplomatic.

When conflict is centered on operations and clinical care, the NUMBER 1 guiding influence should be: what is in the best interest of the patients. Period the end.

When the conflict is centered around intra-agency issues, then the guiding influence in that conflict resolution should be what makes the team the most effective. No efficient, but effective.

Efficiency and effectiveness don't always work together. Focus on the people, not just numbers.

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What got you into EMS/public service? Do you still feel connected to that purpose, or has the magic been worn off so much that you can't even remember? Do you still need to be doing this job?

Recorded: 07/13/2024 Aired: 07/14/2024

Michelle is BACK!!!

In the constantly developing world of emergency medicine, it takes a lot of commitment and investment to stay relative. While reviewing the key investments needed at different stages of a career in emergency medicine, Dan and Michelle spend time answering a question from a listener about "respecting your elders in EMS".

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_______________________

Our core values:

Clinical discipline Personal wellness Authentic leadership Rigorous accountability

Our vision is: the creation of a culture of healthy, educated, and effective providers that are striving to better themselves and our entire profession.

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Workplace culture is ultimately the result of acting on core values in the process of aligning with an established vision. In order to have a healthy culture, there must be an established vision, with clearly defined and enforced core values.

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Investing in your people sounds like a great idea. But how do you do it? Where do you start?

While we could write books about this topic, this episode aims to start the conversation with some practical advice and thoughts.