This week, Manchester United footballer, Paul Pogba received racial abuse online from anonymous accounts after he missed a penalty. He’s the third player in a week to be racially abused on social media following a penalty miss. In response, teammate Harry Maguire tweeted that social media users should have to verify their identity before opening an account.

Kerry Allen is a media analyst covering China for BBC Monitoring. She explains how social media works in a country where ID checks are enforced on social media. Bernie Hogan from the Oxford Internet Institute focuses on the role of design in social media. He tells us how the format of a social media platform can affect how we nice are to each other.

Producer: Duncan Barber