PAYMENTS FM

In this episode, we sit down with Philip Pages, CEO of Redux Payments, to explore the issue of involuntary churn in subscription-based businesses.

Why churn is a critical problem, the difference between voluntary and involuntary churn, and the need for intelligent retry logic to reduce churn rates.

We dive into various retry strategies, the impact of new technologies like network tokens, and other methods to optimize payment recoveries.

Additionally, Philip shares practical advice for merchants to improve their payments performance and underlines the significance of focusing on involuntary churn for exponential business growth.

00:00 The Power of 0% Churn Rate00:48 Understanding Involuntary Churn02:12 Deep Dive into Subscription Churn04:40 Voluntary vs. Involuntary Churn08:16 The Financial Impact of Reducing Churn12:51 Technological Solutions to Churn18:41 Customer Experience and Retry Logic24:15 Maintaining Customer Trust24:49 Intelligent Retry Strategies25:53 Involuntary Churn Insights28:58 AI-Powered Payment Recovery29:50 Beyond Retries: Other Recovery Mechanisms33:52 Personalized Payment Solutions36:18 Optimizing Payment Recovery42:22 Exciting Trends in Subscription Payments44:32 Practical Advice for Merchants

In this episode of Payments.FM, Joshua Silver, the CEO of Rainforest, delves deep into the intricacies of payment integration models for software platforms.

We discuss the two primary models: the integrated referral model and the embedded payments model. Joshua highlights the advantages and disadvantages of each approach and emphasizes the importance of service, technology, and commercials in selecting a payment provider.

We also touch on the challenges of fraud and compliance, and how Rainforest's unique approach mitigates these risks while offering a seamless user experience.

Tune in for actionable insights on improving your platform's payment performance and understanding the evolving landscape of the payments industry.

00:00 Introduction to Payment Models

01:58 Options for Integrating Payments into Software Platforms

03:15 Understanding Embedded Payments

05:15 The Role of Payment Facilitators

08:44 Balancing Risk for software platforms

16:06 Enhancing Platform and Merchant Experience

23:42 Competing in the Payment Platform Market

26:46 Challenges and Future of the Payments Industry

The Essential Guide to Payment Orchestration with Gr4vy's VP Commercial Zubin Vandrevala.

Join us in this insightful episode as we delve into the world of payment orchestration with Zubin Vandrevala, VP Commercial at Gr4vy. Learn about the evolving needs of merchants in payment processing, the complexities they face, and how orchestration platforms can provide strategic advantages. Zubin shares his experiences and case studies, including a detailed look at how key merchants successfully integrated payments orchestration solutions. This episode is packed with valuable insights for any merchant or business looking to understand the potential of payment orchestration in simplifying and optimizing their payment infrastructure.

00:00 Introduction to Payment Orchestration

01:42 Meet Zubin Vandrevala: Background and Experience

02:50 The Need for Payment Orchestration

05:59 Case Study

07:46 Complexity and Growth in Payment Systems

09:34 Build vs. Buy: Strategic Considerations

10:05 Merchant Profiles and Benefits

17:22 Addressing Common Objections

43:14 Industry Trends and Future Outlook

46:56 Practical Advice for Merchants

48:46 Conclusion and Final Thoughts

In this episode, Anantharaman Pattabiraman, CEO of the payment intelligence platform Inai, discuss the intricacies of payment performance metrics.

We chat about metrics for different business models such as e-commerce and subscription services, the challenges merchants face in tracking and interpreting payment data, and the opportunities for leveraging AI in payments.

Anta provides actionable insights on optimizing authorization rates, reducing costs, and minimizing involuntary churn. He also explores the future of payment technologies and the importance of viewing payments as a revenue driver rather than just a cost center.

00:00 Introduction to Payment Success Rates

00:20 Actionable Insights from Payment Data

00:52 Guest Introduction: CEO of InEye

01:56 Key Payment Metrics for Merchants

04:32 Metrics for Different Business Models

08:55 Challenges in Payment Performance Tracking

11:20 The Role of Data in Payment Optimization

18:32 A/B Testing and Orchestration in Payments

25:15 Future of Payments: AI and Account-to-Account

33:19 Common Advice for Merchants

37:31 Conclusion and Contact Information

In this episode, Jenna Wire, a seasoned expert in the FinTech industry and a founding member of Venmo and Braintree, discusses the latest global trends in payments, challenges facing subscription businesses, and the new era of cross-border payments.

Jenna shares her insights on the high costs of credit card processing for merchants, the importance of payment orchestration, and the strategies for reducing payment processing costs.

She also explores the potential of generative AI in the payment sector, the rising role of payment consultants, and practical advice for subscription merchants looking to retain and grow their customer base.

The conversation touches on various aspects of the industry, including the adoption of alternative payment methods and the future of payment optimization.

Contacts:

• Jenna’s website: https://www.jennawyer.com/


• Subscribe to Payments Strategist: https://paymentsstrategist.com/

LinkedIn:

• Nikita Skitev: https://www.linkedin.com/in/nikitaskitev/


• Jenna Wyer: https://www.linkedin.com/in/jennawyer/


• Payments Strategist: https://www.linkedin.com/company/paymentsstrategist/

Timestamps:

00:38 Meet Jenna Wire: FinTech Veteran and Innovator
01:56 Trends and Observations from Money 2020
03:01 The Challenge of Credit Card Fees
03:39 Account-to-Account Payments: The Future?
06:46 The State of Subscription Businesses
08:33 The Impact of COVID on Subscriptions
12:50 Usage-Based Billing: Pros and Cons
14:15 Cross-Border Payments: Challenges and Strategies
20:43 The Importance of Payment Orchestration
25:59 Stripe's Forward API and Enterprise Focus
28:15 Generative AI in Payments
32:55 Strategies to Reduce Payment Processing Costs
36:11 The Rise of Payment Consultants
43:10 Challenges in the Payments Industry
46:13 How to contact Jenna Wyer