On this episode, we welcome Ron Nunziato, Senior Director of Policy and Regulatory Affairs at the Health Care Council of Illinois, a non-profit advocacy group that represents more than 300 licensed Skilled Nursing Facilities (SNFs) in Illinois.

Topics discussed include:

- How he started as a provider and operator for 29 years before moving to his current position.

- The lessons he learned in his time as a CEO.

- The importance of leading by example in a management role.

- How the Health Care Council of Illinois provides a singular voice for its members when dealing with governmental agencies.

- Lessons for government agencies to be more collaborative.

- The workforce development issues in today’s healthcare industry.

Ron Nunziato - https://www.linkedin.com/in/ron-nunziato-63630b4/

Health Care Council of Illinois - https://www.linkedin.com/company/health-care-council-of-illinois/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Jay Hayston, President & CEO at Cedarcrest Center for Children with Disabilities, a specialized medical facility and school in Keene, New Hampshire.

Topics discussed include:

- The mission of Cedarcrest as a home and a school for children with developmental differences.

- Jay’s beginnings in LTC for people with developmental differences.

- The way Cedarcrest works as a step-down facility for a transition between the hospital and home care.

- Jay’s mentors and his philosophy of servant leadership.

- The challenges of running a facility with a small constituency.

- The learning skills gained outside of the subject matter by getting a doctorate.

- The importance of the continuum of care when working with children.

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#longtermcare

On this episode, we speak to Thomas Annarella, Licensed Nursing Home Administrator at Valley Hi Nursing and Rehab, a long-term care facility in Illinois.

Topics Tom discusses include:

- Through several different internships, Tom entered the LTC industry directly out of college.

- The evolution of Tom’s leadership style over the years.

- The demographic makeup of the residents at Valley Hi, a county-owned facility.

- The obvious differences between five-star facilities and facilities that don’t reach that standard.

- The four core values he instills in his team.

- The importance of running an organizationally healthy operation.

- His favorite books on leadership.

- How he deals with the challenges presented by having a team made up of multiple generations.

Thomas Annarella - https://www.linkedin.com/in/thomas-annarella-9a442b2/

Valley High Nursing and Rehab - https://www.linkedin.com/company/valley-hi-nursing-home/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Nichole Claiborn, Executive Director at Terrace Health.

Topics Nichole discusses include:

- Her personal story and how she ended up in long-term care.

- The learning curve involved in home health care.

- Recent cuts in payments by the government.

- Being flexible with staff in today’s market.

- Recruiting through community engagement.

- Personal mentors she has met throughout her career.

- The future of home health and hospice.

Nichole Claiborn - https://www.linkedin.com/in/nichole-claiborn-23645a54/

Terrace Health - https://www.linkedin.com/company/terrace-health-boise/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Jason Cronk, President and COO at Immanuel Lutheran Communities.

Topics Jason discusses include:

- Developing Western-style lifecare communities in mainland China.

-The learning curve involved in working in China versus the US.

-Their approach to talent acquisition and recruitment to their facility in Montana.

-The focus on RNs and CNAs in their recruiting.

-Jason’s leadership style and relationship with his team.

-Making data-driven decisions through focus groups and surveys.

Jason Cronk - https://www.linkedin.com/in/jasonrcronk/

Immanuel Lutheran Communities - https://www.linkedin.com/company/immanuel-lutheran-communities/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Matthew Lessig, Associate Executive Director at Cypress Cove at HealthPark Florida.

We discuss:

- Matthew’s career journey and how he got into LTC.

- The speed of change on the clinical side of the business vs. the back office.

- The importance of understanding the reimbursement model he brought to the clinical side.

- His company’s recent expansion of service lines.

- The emphasis on using data to make operational decisions on a daily basis.

- Tracking specific metrics to improve the overall efficiency of the business.

- Different ways to implement new initiatives from small trials to significant expansions.

- The importance of setting targets and goals to build clear action plans.

- The importance of having a crisis management plan in place, especially in Florida.

- How handling Covid helped prepare for hurricane preparedness.

Matthew Lessig - https://www.linkedin.com/in/matthew-lessig-lnha-mha-845aab73/#experience

Cypress Cove at HealthPark Florida - https://www.linkedin.com/company/cypress-cove-at-healthpark-florida/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Philip Scalo, CEO of Bartley Healthcare and Vice Chair of the American Health Care Association (AHCA).

During our talk, Philip discusses topics including:

-Philip’s role and his history at AHCA.

-The never-ending fight to get appropriate funding from Congress and other sources.

-The intangible challenges of leaving law and entering long-term care.

-How to build and maintain a culture of genuine care for residents.

-Lessons learned about running LTC facilities that didn’t come from a business book.

-The critical importance of perseverance in order to be the best.

-Comparing training for high-level sports with running a caring, thriving business.

Philip Scalo - https://www.linkedin.com/in/philip-scalo-3350b210/#experience

Bartley Healthcare - https://www.linkedin.com/company/bartley-healthcare-nursing-and-rehab/

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this week’s episode, we speak to Darryl Fisher, President at Mission Senior Living.

Mission Senior Living focuses on smaller communities to allow residents to stay in their hometowns. He is also the founder and a pilot at Dream Flights.

During our talk, Darryl discusses topics including:

- His family history and roots in long-term care.

- How he went from aviation to LTC.

- The example that his father set on how to care for people.

- An overview of Mission Senior Living and Dream Flights.

- How his aviation background allows him to stick to the company’s mission.

- The importance of his company’s six-word mission statement.

- How Dream Flights gives back to the community.

- The differences between being a pilot and running long-term care facilities.

Darryl Fisher - https://www.linkedin.com/in/darryl-fisher-50011b144/

Mission Senior Living - https://www.linkedin.com/company/missionseniorliving/ 

Dream Flights - https://dreamflights.org/

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode, we speak to Shawn Bloom, CEO of the National PACE Association. As both a provider and payor source of long-term care, PACE aims to deliver all the services needed for elderly individuals to age in their own community. 

During our talk, Shawn discusses topics including:

- https://www.politicopro.com/ 

- https://www.npaonline.org/ 

- https://westpace.net/ 

#seniorliving #longtermcare #seniors #seniorcare 

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

This week, we chat with Ben Wingrove, Founder of SchedulePop — a leading staff scheduling app that started in 2015.

SchedulePop allows people working in the long-term care industry to view and manage their schedules easily.

This episode is a little different than usual, as Ben shares his screen to explain the functionality and design of the SchedulePop app.

In the episode, we discuss various topics, including:

- Ben’s unique transition from the entertainment and nightlife industry into long-term care and the adjustments he needed to make.

- Ben’s experience in marketing, UX and design.

- The functionality, colors and design of the SchedulePop app.

- How SchedulePop has improved the satisfaction of staff, such as providing the ability to easily request time off work.

- Details about SchedulePop, such as the fact that it works with nearly 200 facilities.

- Details about the future of SchedulePop, such as the widgets the team is introducing and the meetings planned with focus groups to help improve the app.

SchedulePop - https://www.schedulepop.com/

#seniorliving #longtermcare #seniors #seniorcare

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.