The AJP Podcast

Pharmacy done differently

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Complete Care Pharmacy in Rosny Park, Tasmania, co-owner Kristina Fox talks about taking a new approach to community pharmacy in our latest podcast 

AJP Podcast presenter Carlene McMaugh discusses the Complete Care Pharmacy model with pharmacy owner, Kristina Fox. 

The Rosny Park pharmacy reopened under the Complete Care Pharmacy brand in September 2023 with a unique design (1 min 13) that Fox says is already delivering for patients and the business.  

Topics discussed include: 

  • “We want pharmacists to be known as the givers of health advice” (4:51) 
  • Tailor software that helps with pharmacotherapy (7:13) 
  • Pharmacists work on the floor to triage patients (8:13) 
  • Making use of digital baskets (8:59) 
  • Taking health conversations off the store floor with pods and consultation rooms (12:18) 
  • Charging for minor ailment consultations (13:08) 
  • The Complete Care model is delivering, with patient numbers rising and gross profits up (17:58) 
  • Changing staff roles within the pharmacy (22:08) 
  • Pharmacists need to be visible to deliver full scope of practice services (25:44)  

    • You can access the full transcript of this podcast here. While we endeavour to ensure all important words and phrases are correct, please note there may be some minor inaccuracies in the transcription.

    ACCESS PODCAST TRANSCRIPT

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    The AJP PodcastBy Australian Journal of Pharmacy

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