What is the essential ingredient for effective research? How can you approach difficult conversations with team members? What is the difference between having empathy and sympathy for users? Phil Gordon shares his thoughts on those questions and more, in an episode that’s a must watch if you’re managing (or about to manage) other UX researchers.

 

Phil is a Product Insights Manager at Spotify in New York, where he is responsible for a team of researchers and data scientists. He has over 13 years experience in UX research, which has taken him many places, including big tech, startups, luxury goods, agency, and a stint of freelance. Prior to joining Spotify, Phil was the UX Research Manager at UberEats, where he was responsible for the “eater” side of the marketplace. 

 

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Check Phil out here:

 

LinkedIn: https://www.linkedin.com/in/cphilipgordon/

 

You might also want to check out SoundBetter, by Spotify for Artists: 

https://soundbetter.com/

 

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LinkedIn: https://www.linkedin.com/company/the-space-in-between/

Instagram: https://www.instagram.com/thespaceinbetw__n/

 

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Host: Brendan Jarvis

https://www.linkedin.com/in/brendanjarvis/