Andi Baldwin and Erika Flowers sit down with Shobha Meera of Capgemini to discuss her career in professional services, from starting out in product sales to leading complex, global client relationships.

Together, they explore what it takes to be an exceptional client partner, including building trust across a matrixed organization, leading from different positions, developing talent through intentional rituals, and navigating leadership as a woman in large professional services firms.

In this episode, we sit down with Mike Martin to explore what it really takes to build meaningful, long‑term client relationships. From his early career as a mechanical engineer to decades in consulting, Mike shares how staying close to customers, showing up with the right mindset, and “creating your own serendipity” have shaped his career. He offers practical insights on investing in relationships beyond active projects, developing the next generation of client leaders, and designing incentives that encourage true collaboration - along with candid stories that bring these lessons to life.

Andi Baldwin sits down with Arjun Davda, a seasoned growth leader in professional services, for a candid, insight‑rich conversation on what truly sustains long‑term client relationships. Arjun shares why genuine human connection—not logos, titles, or transactions—forms the real foundation of commercial success. He breaks down the power of saying no, the discipline behind great account planning, and how to show up as a coordinated, trusted partner rather than noise in a client’s inbox. Together, they explore how to stay relentlessly informed, build trust that endures through career changes, and create “easy‑button” experiences clients love. A sharp dose of practical wisdom for anyone focused on building durable, client‑centric growth.

Erika Flowers and Walt Shill sit down with Bill Green, former CEO and Chairman of Accenture, for a sharp, insight‑packed conversation on what truly drives growth in professional services. Bill shares lessons from leading Accenture through major expansion and crisis - revealing why relevance, top talent, and genuine ownership are the foundations of great firms. Together, they explore how to stay relentlessly client‑focused, avoid inward‑looking leadership, and master the art of “selling without selling.” A distilled dose of timeless guidance for leaders building durable, client‑centric organizations.

Andi Baldwin and Erika Flowers sit down with Lori Langholz, Partner and Chief Business Development Officer at BDO, to explore what drives growth in professional services. Lori shares her journey from teaching to leading business development, highlighting the qualities that set top performers apart and the importance of building trust—both internally and externally. She discusses the evolution of sales teams, the value of genuine curiosity, and lessons learned from scaling growth operations. Lori also reflects on how collaboration, adaptability, and clear leadership mandates shape success in complex organizations.

Tom McMakin sits down with Walt Shill, former global strategy lead at Accenture and co-author of The Growth Engine, to unpack what really drives growth in professional services firms.

Walt shares hard-earned lessons from decades in consulting, including why most firms struggle with business development, how to build a scalable growth system, and the five dimensions that separate good from great.

Welcome back to Season Two of the PIE-Cast, where we will be diving into The Growth Engine, A Guide to Building a World-Class Business Development Function in Professional Services. 

In this episode, TJ Dennis sits down with Jacob Parks, the President and Partner of Profitable Ideas Exchange and one of the four authors of The Growth Engine. Jacob talks through building a growth culture in professional services and what's missing post-pandemic, incentivization structures that work (and ones that don't work), and how AI should be used in professional services instead of how it's currently being used.

If you have feedback about the show or would like to learn more about working with PIE, please contact us at: [email protected]. You can also learn more about our previous books, How Clients Buy and Never Say Sell, by visiting our website.

Profitable Ideas Exchange - connecting powerful minds, making the world smarter and smaller.

Welcome back to Season Two of the PIE-Cast, where we will be diving into The Growth Engine, A Guide to Building a World-Class Business Development Function in Professional Services. 

In this episode, TJ Dennis sits down with Andi Baldwin, the CEO of Profitable Ideas Exchange and one of the four authors of The Growth Engine. Andi talks through building a growth culture in professional services and why it should be democratized, gives even MORE sports analogies (we cant help ourselves) and how it pertains to a sales-to-delivery handoff, and the necessity that is a CRM system for your business.

If you have feedback about the show or would like to learn more about working with PIE, please contact us at: [email protected]. You can also learn more about our previous books, How Clients Buy and Never Say Sell, by visiting our website.

Profitable Ideas Exchange - connecting powerful minds, making the world smarter and smaller.

Welcome back to Season Two of the PIE-Cast, where we will be diving into The Growth Engine. 

We wanted to take a moment and set the stage for what's to come in the next year of the PIE-Cast, featuring all new guest, hosts, topics, opinions, jokes, perspectives, and insights for you to take to your businesses. We will be releasing bi-weekly episodes so make sure to like, subscribe, and share episodes you enjoy. Available wherever you consume podcasts.

If you have feedback about the show or would like to learn more about working with PIE, please contact us at: [email protected]. You can also learn more about our previous books, How Clients Buy and Never Say Sell, by visiting our website.

Profitable Ideas Exchange - connecting powerful minds, making the world smarter and smaller.

Welcome back to Season Two of the PIE-Cast, where we will be diving into The Growth Engine, A Guide to Building a World-Class Business Development Function in Professional Services. 

In this episode, TJ Dennis sits down with returning guest Erika Flowers, the Chief Client Officer and Partner at Profitable Ideas Exchange. Erika is one of the four authors of The Growth Engine and she talks through what an Ideal Client Profile (ICP) looks like and why it matters, gives us a few sports analogies that help paint a picture of working as a team in business, and why professional services need to find their niche.

If you have feedback about the show or would like to learn more about working with PIE, please contact us at: [email protected]. You can also learn more about our previous books, How Clients Buy and Never Say Sell, by visiting our website.

Profitable Ideas Exchange - connecting powerful minds, making the world smarter and smaller.