Welcome to the Tearsheet Podcast. I’m Zack Miller.

When COVID hit, call volumes surged. Customers were calling their banks and financial institutions out of fear. Banks had to scale this volume while simultaneously transition their customer service staff to work from home.

Vijay Balasubramaniyan is CEO of Pindrop which provide many of the top banks and insurers with voice authentication and fraud detection. Pindrop has raised more than $200 million. Vijay joins us on the podcast to talk about the challenges in today’s banking call centers and how some of the top firms are improving outcomes and reducing fraud. We discuss how COVID is impacting the financial industry and what the ecosystem may look like on the other side.

Vijay Balasubramaniyan is my guest today on the podcast.