Visit https://www.pamjordan.com to schedule a call with our team.
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In this episode of Pivot to Profit, Pam Jordan sits down with Jhana Li—operations strategist and founder of Spyglass Ops—for a masterclass on turning operational chaos into higher profit margins, reclaimed time, and scalable growth.
Jhana’s path to entrepreneurship was anything but typical. While traveling the Americas in a van, she served as COO for a digital agency—an unconventional role that revealed her knack for operational excellence and the power of systems to unlock growth. Since then, she’s led ops for multiple startups, consulted for 50+ businesses, and coached hundreds more before launching Spyglass Ops.
Pam and Jhana dive into:
• The costly mistake of “solving” ops problems by over-hiring
• How to boost revenue per employee without adding payroll bloat
• Time audits that reveal millions in lost revenue potential for CEOs
• Building a business that runs smoothly without constant firefighting
• Why money is neutral—and how to let it flow without guilt
• The mindset shift that helped Jhana raise her prices 10x in one year
If you’re tired of profit leaks, endless bottlenecks, and wearing every hat, this conversation will help you build lean, high-performing operations that scale profit—not just revenue.
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Meet the Experts:
Pam Jordan is the CEO of Pivot Business Group, helping entrepreneurs understand their numbers, increase profits, reduce taxes, and build long-term wealth through financial clarity.
Jhana Li is the founder of Spyglass Ops, where she helps founders tighten systems, train teams, and scale profitably by eliminating inefficiencies—especially in labor costs. She’s led operations for startups, consulted for dozens of companies, and coached hundreds of entrepreneurs worldwide.
Connect with Jhana:
spyglassops.com
www.linkedin.com/in/jhana-li
www.instagram.com/thejhanali
www.youtube.com/@theJhanaLi
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Recommended Videos:
– How to Build a Business Without Sacrificing Well-Being: https://www.youtube.com/watch?v=ocp3NBDuqtg
– Own Your Organizational Culture: https://youtu.be/92rFF2-hQXo
– Rebuilding After Burnout: Systems, Ownership & Peace: https://www.youtube.com/watch?v=qAnjJCc1e1I
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Want More Financial Clarity?
YouTube: https://www.youtube.com/@pamjordancfo
LinkedIn: https://www.linkedin.com/in/pamjordan
Instagram: https://www.instagram.com/pamjordancfo/
Facebook: https://www.facebook.com/PamjordanCFO/
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Key Takeaways from This Episode:
• Hiring more people won’t fix broken processes—it just hides them.
• Boosting revenue per employee is the fastest path to higher margins.
• High-value CEOs stuck in low-value work are leaving millions on the table.
• Smooth operations mean fewer fires, happier clients, and sustainable growth.
• Pricing should match the value you deliver—don’t undercharge out of fear.
• Profit is a choice. Build systems that protect it.
Remember: It’s not what you make—it’s what you keep.