Pocket Sized Pep Talks

Pocket Sized Pep Talks

By Rob JollesBusinessEntrepreneurshipMarketingManagement
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Pocket Sized Pep Talks episodes

  • "Frictionless" Customer Service

    In this Pocket Sized Pep Talk, you'll learn:

    • What Bill means by “Frictionless" customer service.  
    • The impact frictionless customer service has on customer service costs.
    • A handful of questions that reveal if being frictionless is right for your business.
    • Why the customers’ experience is far more important than price in the customer's eyes.
    • Steps you can create to refocus your entire business on solving customer issues and problems and rethinking the way products and services are created from top to bottom. 
    • One of Bill's key mentors, Tom Peters, and the impact he had on this guest.

    For more information regarding this guest:

    GUEST PHONE cell  206-321-0841

    GUEST EMAIL [email protected]

    GUEST WEBSITE: https://www.frictionlessorg.com

    SOCIAL MEDIA: 

    https://www.linkedin.com/in/bill-price-34686/

    39 min
  • Not Listening To All The Voices In Your Head
    Every now and then, when we're hungry for business we can hear certain voices in our head that can get us into trouble. In this Pocket Sized Pep Talk we're going to make sure you don't succumb to those voices, and that desire for a piece of business... when we’re not really the right person for the job.
    6 min
  • Digital Transformation In The Workplace, And The Fear That Obstructs It

    In this Pocket Sized Pep Talk, you'll learn:

    • Humans are driven by fear, particularly fear of change, but Steve feels its roots are much deeper than they appear — particularly when it comes to deploying digital transformation successfully.   

    • How to overcome ingrained fear of change and how this fear of change threatens the adoption of new technology.  Steve discusses how do to resolve this.

    • The secret of focusing on small wins, and supplying appropriate amounts of support, training, and communication t create Momentum.    

    • The expectations of today’s employees and the changes Steve has seen in the past 5 years.  

    • The difference in how you address and manage fear of change individually as opposed to a group.

    • A few mentors that helped shape Steve's views.

     

    For more information regarding Steve and his book, The Future of Workplace Fear – How Human Reflex Stands in the Way of Digital Transformation

    GUEST EMAIL [email protected]

    GUEST WEBSITE: https://steveprentice.com  

    SOCIAL MEDIA:

    https://www.linkedin.com/in/stevenprentice/

    https://twitter.com/StevenPrentice 

     

     

    37 min
  • The Right Word Matters
    It’s amazing how a simple word can change the entire intent of any conversation. In this Pocket Sized Pep Talk you’ll see just what I mean!
    6 min
  • The Language of Persuasion

    In this Pocket Sized Pep Talk, you'll learn:

    • Why sales techniques widely taught at conferences and seminars are “installing mental limitations in others, not removing them.” 
    • What should and should not be taught in sales training.
    • Thoughts on teaching the language of persuasion.
    • A conversation about the need to ignite the pride, purpose, and respect to professional selling. 
    • Some of the biggest mistakes sales people make.
    33 min
  • A Sneaky Secret Of Public Speaking
    Want to learn one of the biggest secrets of giving a presentation? In this quick, Pocket Sized Pep Talk, you'll learn a key element of speaking that NO ONE talks about. Spoiler alert before you listen: It doesn’t come from the body of the presentation!
    6 min
  • Do You REALLY Know Your Ideal Customer?

    In this Pocket Sized Pep Talk, you'll learn:

    • Why we’re missing out on key opportunities to sell our services or products. 
    • What causes this mistake.
    • The mistake most business owners make by trying to do everything themselves.
    • Pam's view of sales training; what she likes and doesn't like.
    • How to find the perfect partners to grow your business.
    • How social media, although a valuable business tool, can often create a comfortable cocoon for entrepreneurs, marketers, and leaders... and that's not good!
    • How to stand out in a crowded field of experts.
    43 min
  • Learning How To Say, "Thank You"
    When was the last time someone complimented you personally, or professionally, and how did you handle it? If you are like most people, you probably didn’t accept that compliment all that well. In this quick Pocket Sized Pep Talk you learn why that is, but but more importantly, what you can do about it!
    5 min
  • Making Marketing Easy

    In this Pocket Sized Pep Talk, you'll learn:

    1. The fallacy of how marketing is typically taught and practiced.  
    2. How to make “marketing can be as natural as talking to a friend."
    3. How you define your personal brand and who needs one. 
    4. How do you guide your clients to discover their unique value.
    5. Why any given marketing tactic works for some people and not for others.
    6. The importance of mentors and mentoring in a successful life.
    7. Do you have something for our listeners that will get them started on creating a Natural Expression Marketing strategy?

    For more information about this guest, or to receive a free head-start on creating a Natural Expression Marketing Strategy:

    Website:          TheExpertOfChoice.com

    Email:             [email protected]

     

    40 min
  • Closing The Loop
    Do you ever find yourself smiling and thinking fondly of the kindness someone extended to you or your family? These people have a tendency to disappear, but in this quick, five-minute Pocket Sized Pep Talk you'll learn that thanking them is important for both parties...
    6 min

About Pocket Sized Pep Talks

From the publisher's feed

Join professional speaker and five-time bestselling author Rob Jolles as he takes the mic to host Pocket-Sized Pep Talks! This dynamic show delivers concise, impactful messages designed to inform,…