Danielle Ofri has written a new book, “What Patients Say, What Doctors Hear,” that’s full of advice on how best to listen to your patients. She also recounts her own adventures (and misadventures) in patient communication.

The book is published by Beacon Press, which offers a free first chapter available for immediate electronic reading. Details are on Dr. Ofri’s site.

[Running time: 15 minutes]