With stress levels continuing to soar within all areas of the healthcare system, we felt it was time to tackle things head on and really get to grips with how conflict occurs specifically within primary care, what options are available to those involved in a breakdown in relations and why a mediator can be instrumental in moving things forward. This week, Ben talks to experienced GP and mediator Dr Clare Sieber about some of the situations she has been involved with, how mediation works in practice, when it is most likely to achieve success and why communication is again so crucial to avoiding the culture of a stressful and unhealthy workplace.

Introducing Clare (56 secs)

Becoming an accredited mediator (1 min 42 secs)

The most common types of disputes (3 mins 12 secs)

The principles of mediation and the legal parameters (3 mins 54 secs)

A mediation agreement (5 mins 53 secs)

How does the process work? (6 mins 28 secs)

Reaching an agreement (8 mins 6 secs)

What does a good outcome look like? (10 mins 10 secs)

What factors determine whether a mediation is likely to be successful (or unsuccessful)? (11 mins 27 secs)

Within a situation of conflict, what other options are available, as well as mediation? (13 mins 52 secs)

Avoiding conflict in the first place (15 mins 52 secs)

Managing PCN disputes (19 mins 12 secs)

Changes to PCN leadership (21 mins 55 secs)

Finding out more / getting in touch (23 mins)

 

To learn more about what Clare can offer as a mediator, check out her LinkedIn profile here

The General Practice Mediation website is also here

To get in touch, Clare is contactable here

 

To find out more information about our PCN Plus training programme, focused on supporting and skilling PCN Clinical Directors to be successful in their roles, check out our dedicated webpage or get in touch with Ben here