Can AI truly transform how patients access healthcare? In this episode, Ben is joined by Dr Hannan Chaudery, Chief Technology Officer of GP Triage, to explore how autonomous AI is reshaping patient care across the NHS. Hannan explains how GP Triage's innovative system prioritises appointments based on clinical urgency, easing the pressure on receptionists and clinicians while improving patient outcomes. With the NHS now requiring online consultations, GP Triage's AI powered triage is leading the way in managing surging demand efficiently and effectively, and adapting seamlessly to the needs of each individual practice.

Introduction (00:08)

Autonomous AI triage (00:18)

Are requirements increasing demand? (01:08)

More about Dr Hannan Chaudery.. (02:02)

More about GP Triage Ltd.. (02:58)

The tools learning (05:42)

The risks.. (06:35)

Your tool doesn't make mistakes? (07:59)

Giving patients the choice (08:53)

Evolving your tool over time (12:29)

The accuracy of the tool (13:26)

Coverage in England and beyond.. (14:48)

Implementing change.. (15:40)

How do you define success? (17:34)

Online vs telephone (20:22)

How it all works and what it costs.. (22:00)

What's next? (24:31)

Visit the GP Triage website here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.