Today Ben is joined by Trish Hawitt Palmer, Practice Manager at Acorns Surgery in Huntington and Lisa Drake, director of quality services and improvement at Redmore Health. They discuss ‘the digital journey planner’. This is a place for general practice staff to complete a self-assessment that is intended to help practices understand all of the elements required to deliver high quality, safe online services in the most effective way. The planner includes a number of modules, each describing the benefits of working this way and starts with a checklist of questions as an assessment. Lisa shares how she started using the digital journey planner and what her experience with it has been so far. They talk; examples, costs, their advice and how to find the digital journey planner.  

 

Introduction (0:09)

 

The digital journey planner.. (1:02)

 

Is it nationally available? (3:24)

 

Does it link to the new GP access recovery plan? (4:22)

 

Hand holding examples.. (6:00)

 

How does the Digital Journey Planner work? (7:14)

 

How Trish started using the Digital Journey Planner.. (8:16)

 

Trish’s experience so far.. (9:03)

 

Implementing the Digital Journey Planner (10:15)

 

Experience with online consultations & cloud telephony.. (12:06)

 

Does the Digital Journey Planner work at a PCN level? (14:22)

 

Digital & transformation leads.. (16:19)

 

Outputs of the Digital Journey Planner (17:49)

 

Words of advice.. (18:20)

 

How to access the Digital Journey Planner... (20:46)

 

Free tools.. (22:42)

 

How to find the Digital Journey Planner & contact Lisa.. (23:18)

 

How the Digital Journey Planner can help the Digital & Transformation Lead 

 

To create an account for the digital journey planner, email [email protected] or [email protected]. Just mention Ockham in the subject of the email.

 

For all enquiries about the Ockham podcast, please contact Ben Gowland here.