In this episode we welcome back Pete Woodward, from Cheadle Medical Practice. Over the past year, Pete has experienced a whirlwind of success, including winning the Practice Manager of the Year Award and stepping into the role of managing partner. He shares insights into the evolution of their innovative triage, The Human Touch, which continues to reduce call wait times and enhance patient satisfaction despite seasonal challenges. Pete's commitment to minor adjustments rather than sweeping changes has been pivotal in maintaining momentum and avoiding change fatigue, ensuring a seamless service delivery. Pete & Ben also explore the strategic side of managing a medical practice, focusing on financial planning. Finally, Pete shares the importance of communication and collaboration in healthcare management. Tune in to hear Pete's valuable experiences and insights as he continues to champion innovation and efficiency in healthcare.

Introduction (00:08) 

The Human Touch (01:16)

How are the results looking now? (02:35) 

Is winter affecting the results? (03:53)

Updates to the system.. (04:36)

Scaling up.. (05:34)

Have the same results been achieved across other practices? (06:05) 

Funding & finances (06:59) 

Budgeting for the year (10:13) 

Taking action sooner.. (11:10) 

How is this managed in the practice? (12:55)

Making a difference (15:03)

Funding via PCNs (16:07) 

Financial challenges within practices (17:45) 

Financial benefits to be gained from scale (18:56)

Getting in touch (23:25) 

Listen to Pete’s previous episode, The Human Touch, here.

To contact Pete directly, please contact him by email here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.