In this week’s episode, brought to you in partnership with Practice Index, we welcome back the insightful Robyn Clark and Kay Keane, who share their pioneering experiences with the ‘Right Care, First Time’ campaign. 

This episode brings to light the complex skills required of modern patient services teams, the critical need for recognition and appropriate compensation for their work, and how their evolution is instrumental in guiding patients to the right care. Join us for this enlightening conversation that's bound to reshape your perspective on the ever-changing landscape of general practice.

Right Care, First Time (00:09) 

The thinking behind the campaign.. (01:13) 

Modern General Practice (02:35) 

Who is the campaign targeted at? (03:44)

Getting the message across.. (04:30) 

Acceptance of new roles.. (05:49)

Funding.. (09:07) 

Targeting specific needs.. (09:49) 

A more flexible pot? (12:54) 

Trust within PCN’s (15:00) 

NHS England Care Navigation Training.. (17:13) 

Building the confidence of the public.. (19:29) 

Feedback following the video.. (21:45) 

Where can I access the video? (22:02) 

What does industrial action look like for General Practice? (22:56) 

To visit the Practice Index website, click here or contact James Dillon here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.