In May's monthly Practice Index episode Ben has a full house & is joined by panel regulars, Susi O'Brien & Robyn Clark. Ben, Susi & Robyn are also joined by Claire Houston. They jump straight into discussing staff wellbeing & retention and it's importance within practices. They also discuss how crucial the retention of staff is, how it can be difficult for staff in 'additional roles' and what they can do to make a difference to wellbeing & retention in practices. They look into the new 'QOF', quality improvement modules and their thoughts on this being introduced. Finally, Susi, Robyn & Claire share their advice for making peer support work within practices and Susi talks through the wellbeing & retention resources that are available (all resources mentioned are linked below).

Introduction (0:27)

Thoughts on the contract focus on Welling & retention? (0:42)

Why is it important we look after our staff? (1:45)

Practice managers thoughts on this right now.. (3:00)

Retaining staff.. (3:25)

What can we do about it? (3:53)

Difficulty with 'additional roles' (5:26)

Learning from the wider HR community.. (6:27)

What can make the biggest difference? Susi's thoughts.. (7:32)

Claire & Robyns thoughts.. (8:47)

QOF quality improvement modules... (11:06)

Robyns thoughts.. (12:54)

Making the most of the opportunity (13:37)

Difference between the 2 approaches to wellbeing.. (15:39)

Starting with an organisation wellbeing approach.. (17:43)

3 elements.. (18:30)

Experience with peer support networks.. (21:10)

Advice for making it work? (22:30)

Support & resources available.. (23:31)

'QOF', quality improvement modules (Quality and Outcomes Framework guidance for 2023/24)

All the links mentioned by Susi on the podcast are contained within this Practice Index document on employee retention (linked).

To visit the Practice Index website, click here or contact James Dillon here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.