It’s the next episode in our series of podcasts dedicated to the new roles in primary care. This week, our spotlight is on the relatively newly formed Selby Town PCN care coordination team. Ben is joined by Clinical Director Dr Nick Jackson, Fiona Bell-Morritt, Lead Officer at NHS Vale of York CCG, Dementia Care Coordinator Helen Brazil and Frailty Care Coordinator Alice Houlden to explore the overwhelmingly positive impact the care coordinators are making on the wider team and in particular on the vulnerable members of their patient community. From the beginning of their journey, and the adoption of a population health management strategy, to recruitment and development of the care coordination team, an overview of the role itself and the work that’s encompassed, the benefits on offer to both the internal teams and externally, and the lessons learned; our episode today is testament to the powerful influence that the new roles can make.

 

Introductions (29 secs)

Selby Town PCN (49 secs)

Why did the PCN team decide to recruit their care coordinators? (1 min 29 secs)

First impressions (1 min 54 secs)

Introducing Fiona (2 mins 15 secs)

Fiona’s role in supporting the introduction of the care coordinators (3 mins 1 sec)

Identifying vulnerable patient groups (3 mins 32 secs)

Hearing from Helen (3 mins 54 secs)

Helen’s previous work experience and why the care coordination role was so appealing (4 mins 14 secs)

The evolution of Helen’s role (4 mins 59 secs)

What is care coordination? From Helen’s point of view (7 mins 56 secs)

Alice’s perspective (9 mins 27 secs)

Alice’s background and why she was attracted to the care coordination role (9 mins 45 secs)

The reality of being a care coordinator (10 mins 15 secs)

Responsibility for Selby Town’s frail population (11 mins 29 secs)

Describing the nature of Alice’s work (12 mins 5 secs)

Practice versus PCN? (12 mins 59 secs)

Measuring success (13 mins 44 secs)

Internal and external benefits (14 mins 47 secs)

The difference that can be made to patients’ lives (15 mins 53 secs)

Impact on other practice staff (19 mins 10 secs)

Developing the service (20 mins 10 secs)

Reflections and lessons learned…starting with Fiona (20 mins 53 secs)

Advice from Nick (22 mins 19 secs)

Helen’s top tips (22 mins 48 secs)

A final word from Alice (24 mins 24 secs)

 

Another reminder that If you are interested in joining the PCN Clinical Director mastermind group programme which Rachel Morris and Ben have setup, or have any questions, please email [email protected] or [email protected] – or please check out our dedicated page here.