How do you prepare for an upcoming crisis which is anticipated, yet unpredictable? What steps should a practice and a network be taking to manage its response and resources whilst safeguarding its people? Which issues should be tackled now and what workstreams should be put in place? Project management expert, Tara Humphrey, who supports the development of Primary Care Networks and GP Federations, chats to Ben Gowland about her experiences so far and offers practical advice for maximising efficiency ahead of time.

Introductions (22 secs)

The state of play locally (56 secs)

What support is available now for practices? (1 min 30 secs)

Practical considerations (2 mins 17 secs)

The importance of communication (3 mins 46 secs)

Site/s management (5 mins 8 secs)

What are the biggest challenges for practices and networks? (5 mins 53 secs)

Co-ordinating skills and expertise (8 mins 35 secs)

Managing communication effectively and supporting staff (8 mins 59 secs)

Crisis leadership (10 mins 59 secs)

The mood in general practice right now (14 mins 26 secs)

Next steps (16 mins 37 secs)

Supporting well-being (17 mins 50 secs)

 

NHS Confederation document (How CCGs can support PCNs and practices during the Covid-19 crisis) https://www.nhsconfed.org/-/media/Confederation/Files/Publications/Documents/How-CCGs-can-support-PCN_COVID_19.pdf

Find out more about Tara Humphrey:

• THC Primary Care https://www.thcprimarycare.co.uk/
• Listen to The Business of Healthcare Podcast with Tara Humphrey for a behind-the-scenes look at the business side of healthcare.
• Connect on Twitter and Linkedin