The landscape of primary care has altered significantly, and many of the changes practices have made to prioritise patients and protect their staff during the Covid crisis are here to stay. This week’s podcast features Practice Manager Kay Keane and QCS Head of Primary Care Tracy Green, who talk through their experiences of the pandemic, how they have worked together to support the implementation of Alvanley Family Practice’s new systems of working and their thoughts on where we go from here as life returns to the new normal.

Introductions (36 secs)

 

About Alvanley Family Practice and their practice manager, Kay (1 min 20 secs)

 

‘Feed the birds’ project (1 min 40 secs)

 

Further innovation: group consultations (2 mins 57 secs)

 

The advantages of Zoom (4 mins 2 secs)

 

Tracy’s background and experience (4 mins 15 secs)

 

What have been the biggest challenges for Alvanley? (5 mins 43 secs)

 

Increased volume of work versus the need to do things differently (6 mins 42 secs)

 

Changes to the operating model (7 mins 17 secs)

 

Which new processes would Kay keep? (8 mins 5 secs)

 

The effect of rapid changes on team dynamics (9 mins 22 secs)

 

The loss of in-person contact (9 mins 54 secs)

 

Has general practice changed for the long term? (10 mins 39 secs)

 

Partnership working with local providers (11 mins 4 secs)

 

Have we been boosted in some ways? (11 mins 37 secs)

 

Maintaining momentum during a crisis (12 mins 41 secs)

 

The QCS response to Covid (14 mins 5 secs)

 

Who are QCS and what do they do? (16 mins 4 secs)

 

Governance and general hints and tips (16 mins 59 secs)

 

The QCS impact on an individual practice (17 mins 33 secs)

 

Time for reflection (18 mins 6 secs)

 

Managing the after effects of such a rapid period of change (19 mins 28 secs)

 

Lessons learned from Tracy’s perspective (20 mins 34 secs)

 

Further information (21 mins 18 secs)

 

 

This week’s podcast has been sponsored by Quality Compliance Systems (QCS)

QCS are offering a free trial to help support practices in embedding their new procedures and processes following the Covid crisis. To find out more, you can visit their website here

Content can also be found via the QCS Facebook general practice discussion group:

www.facebook.com/Alvanleyfamilypractice

 

Additional support in relation to Covid-19 is here