Unlock the secrets to compassionate healthcare as we join forces with Kay Keane, Shaun Jackson and Katherine Scott from Urban Village Medical Practice, to discuss primary care's pivotal role in supporting the homeless community. Together, they navigate the complex definition of homelessness, the responsibilities of local authorities, and how healthcare providers can assist individuals in this challenging system. This discussion is just the beginning of a series aimed at guiding practices in providing care to those experiencing homelessness. Discover the importance of using the practice's address for correspondence and learn how to maintain continuity of care for this population. This episode is designed to raise awareness and equip healthcare providers with the tools needed to offer empathetic and effective support to patients experiencing homelessness, a testament to the compassion and innovation that earned Urban Village Medical Practice its esteemed award.

Introduction (00:08)

What can we do to help people who are experiencing homelessness (00:52)

The plan.. (01:49)

Katherine's role.. (02:36)

What is homelessness? (03:32)

Why is it such an important issue for Primary Care? (04:53)

Support on offer.. (06:36)

Recognise the population (07:52)

Other organisations.. (10:22)

Noticing a difference.. (11:15)

What can practices do? (12:30)

Have the conversation with patients.. (15:55)

Getting it right.. (17:47)

Additional roles (19:26)

Homeless patients interacting with health services.. (20:48)

Supporting the patients.. (24:08)

Getting in touch.. (26:52)

Urban Village Medical Practice website & to find out more contact Kay Keane here.

Listen to the previous episode from Urban Village here.

For all enquiries about the Ockham podcast, please contact Ben Gowland here.